Job Description
Customer Support – Telecoms
Zest4 (a Focus Group Company)
Wilmslow, Cheshire
Hybrid after probation
£26,100 + company bonus
Start your telecoms career somewhere that will actually invest in you.
If you're organised, curious about technology and ready to build a career in one of the fastest-growing areas of the industry — this could be the perfect next step.
Zest4, part of the $1bn-valued Focus Group family, is looking for a Customer Support Adviser to join our Cloud & Connectivity team at our Wilmslow office. You don't need a deep technical background — just the right attitude and a willingness to learn. We'll handle the rest with a full structured training programme.
What you'll be doing
- Processing orders across our Cloud & Connectivity product range, including VoIP telephony and fixed line broadband
- Keeping customers updated on order progress and appointments
- Accurately inputting data into network and billing systems
- Providing customer service and basic technical support via phone, email and support tickets
- Getting involved in wider business projects as your confidence grows
What we're looking for
- At least 6–12 months' experience in an office-based customer-facing role
- Strong attention to detail — you take pride in getting things right
- A confident, friendly communicator on the phone and over email
- Genuine curiosity about technology and how things work
What you'll get
- £26,100 salary plus company bonus
- Hybrid working — 2 days WFH per week after probation
- A structured training programme and personal development plan
- Real career progression within a fast-growing, Hg Capital-backed business
- A supportive, close-knit team that wants to see you succeed
About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company. Following our $1bn valuation in 2024, we're scaling rapidly and investing in the people and technology that power our 30,000 SME customers.
📍 Wilmslow, Cheshire | 🕐 Full-time | 💻 Hybrid after probation
We’re here to help your business shine. We’re committed to creating opportunities for our customers and for our own team, together with developing trusted relationships in our local communities. Ultimately, we believe in doing business the right way and we’re here to make good things happen.
Employing over 1000 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff. Like growing your business.
Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your IT optimised, your business phone system at the top of its game, your data secure, your teams connected and your customers happy. At all times.
Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.
Beyond technology, we are deeply committed to taking positive and meaningful steps towards a sustainable future.