38 Customer Service jobs

January start, and hybrid working available. We have a new position open for a Customer Service Representative to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You'll receive in-house training and work across the business to be able to help clients with complex operational, investment-based or pensions and retirement-based queries. This role would suit someone who has experience in service-related roles, and who is looking to develop their professional career in Financial Services and Wealth Management. This role is the first step to develop your career in a Bristol-based FTSE listed Wealth Management company. You will join our tailored training programme that involves side-by-side coaching, interactive workshops on HL's products & services, the systems we use and much...

Job Title:               Customer Service Advisor Reports to:            IOT Team Manager Department:         Operations            Location:               Cheshire, SK9 1NY (Hybrid working 4 office and1 home) Salary:                   up to £22,500 + Company and Personal Performance Bonus   Knowledge / Skills / Experience: All training will be provided. We require the candidate to have good organisational skills along with strong verbal and written skills. The candidate must also be confident on the telephone and must be competent in Microsoft Excel and Outlook. About Us: Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s leading providers of Unified Communications solutions. Through our strategic partnerships with industry leading communications providers, such as O2 (Zest4 are an O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer...

As part of the Sikla Group, established in 1967, our business comprises of premium steel framing solutions and pipe supports for many industries including Oil & Gas, Petrochemical, Data Centres, Pharmaceutical, Energy from Waste and Power Generation. Over the last 20 years Sikla UK has engineered and designed for projects supplied in the UK, Republic of Ireland, Mainland Europe and beyond.    As a Customer Service Manager you are responsible for overseeing the customer service operations within the company. Your primary role includes ensuring that customers receive high-quality service, managing a team of customer service and office assistants, developing and keeping best practice policies, and resolving complex customer issues. You will be responsible for supervising and guiding team members daily. Therefore, your communication must be proactive and accurate. You should also be able to fulfil and act on all tasks proactively to ensure smooth team operations and...

Wessex Garages are currently looking to recruit Car Sales Advisors for our Kia dealership in Gloucester. You will not only be responsible for selling vehicles, but will be selling and promoting Finance, Insurance products and Paint Protection. Job Specification As a Sales Advisor you will support our customers throughout their buying journey – from their first point of contact with us to the moment they take delivery of their new car. Whilst completing our comprehensive training and development programme you will learn how to meet and greet customers, prospect and appoint leads; and fully qualify customer needs before learning how to professionally sell vehicles and peripheral products in line with industry regulation. Person Specification Existing and potential customers are at the heart of everything we do, therefore you will be a customer focused person that possesses a passion for delivering exceptional customer care. Naturally organised and able to process detailed...

Wessex Garages are currently looking to recruit Car Sales Advisors for our Nissan dealership in Gloucester. You will not only be responsible for selling vehicles, but will be selling and promoting Finance, Insurance products and Paint Protection. Job Specification As a Sales Advisor you will support our customers throughout their buying journey – from their first point of contact with us to the moment they take delivery of their new car. Whilst completing our comprehensive training and development programme you will learn how to meet and greet customers, prospect and appoint leads; and fully qualify customer needs before learning how to professionally sell vehicles and peripheral products in line with industry regulation. Person Specification Existing and potential customers are at the heart of everything we do, therefore you will be a customer focused person that possesses a passion for delivering exceptional customer care. Naturally organised and able to process...

We are currently recruiting for a new Service Advisor to help us keep our Nissan & Kia Gloucester branch running smoothly. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. Liaising with the workshop to progress work through the system. Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company...

We are currently recruiting for a Service Advisor to help us keep our Kia Bristol branch running smoothly. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. Liaising with the workshop to progress work through the system. Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected....

We are currently recruiting for a Senior Service Advisor to help us keep our Nissan & ORA, Cribbs Causeway branch running smoothly. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked as a Service Advisor in the automotive industry and thrives in a fast-paced environment, genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. Liaising with the workshop to progress work through the system. Controlling all computer-based jobs, purchasing and invoice processes,...

Wessex Garages are currently looking to recruit Car Sales Executive for our Nissan & ORA branch in Cribbs Causeway, Bristol. You will not only be responsible for selling vehicles, but will be selling and promoting Finance, Insurance products and Paint Protection. Job Specification As a Sales Executive you will support our customers throughout their buying journey – from their first point of contact with us to the moment they take delivery of their new car. Whilst completing our industry leading training and development programme you will learn how to meet and greet customers, prospect and appoint leads; and fully qualify customer needs before learning how to professionally sell vehicles and peripheral products in line with industry regulation. Person Specification Existing and potential customers are at the heart of everything we do, therefore you will be a customer focused individual that possesses a passion for delivering exceptional customer care. Naturally...

We are currently recruiting for a new Service Advisor to help us keep our Cribbs Causeway - Nissan & ORA branch running smoothly. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. Liaising with the workshop to progress work through the system. Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the...

Wessex Garages are currently looking to recruit a Motability Specialist Sales Executive for our Nissan & ORA dealership in Cribbs Causeway. You will not only be responsible for selling vehicles, but will be selling and promoting Finance, Insurance products and Paint Protection. Job Specification As a Motability Specialist Sales Executive you will support our Motability customers throughout their buying journey – from their first point of contact with us to the moment they take delivery of their new car. Whilst completing our comprehensive training and development programme you will learn how to meet and greet customers, prospect and appoint leads; and fully qualify customer needs before learning how to professionally sell vehicles and peripheral products in line with industry regulation. Person Specification We are looking for a Sales Executive with   previous Motability accreditation. Existing and potential customers are at the heart of everything we do,...

Wessex Garages are currently looking to recruit Car Sales Executive for our Mazda branch at Pennywell Road, Bristol. You will not only be responsible for selling vehicles, but will be selling and promoting Finance, Insurance products and Paint Protection. Job Specification As a Sales Executive you will support our customers throughout their buying journey – from their first point of contact with us to the moment they take delivery of their new car. Whilst completing our industry leading training and development programme you will learn how to meet and greet customers, prospect and appoint leads; and fully qualify customer needs before learning how to professionally sell vehicles and peripheral products in line with industry regulation. Person Specification Existing and potential customers are at the heart of everything we do, therefore you will be a customer focused individual that possesses a passion for delivering exceptional customer care. Naturally organised and...

Job Title - Call Handler Reports to - Service Desk Manager Department - Operations Salary - £22,000 - £24,000 (DOE) Location - Exeter Note - please be aware that occasional Saturday work will be required Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Call Handler. The Product Services...

Job Title - Technical Support Adviser 1st Line Telco Reports to - Service Desk Manager Department - Operations Salary - up to £25,000 (DOE) Location - Shoreham by Sea & Manchester We are now recruiting for a Technical Support Adviser 1st Line Telco. In this role, you'll provide a first-class customer service to Focus Group customers through handling of first line service queries, as part of our Product Services team. Principal Responsibilities Responsible for handling incoming queries by receiving phone calls, emails, portal, and live chats. Responding to these within the agreed target time and meeting any agreed personal targets. To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations. Report issues to suppliers; chasing and doing all that is...

Job Title - Technical Support Adviser 2nd Line IT Reports to - Customer Operations Manager Department - Operations Salary - up to £35,000 (DOE) Location - Exeter Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing...

Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - up to £35,000 (DOE) Location - Shoreham by Sea Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing...

Job Title - Call Handler Reports to - Service Desk Manager Department - Operations Salary - £22,000 - £24,000 (DOE) Location - Manchester Note - please be aware that occasional Saturday work will be required Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Call Handler. The Product...

Job Title Technical Support Advisor 1st/2nd Line Salary Up to £28,000 Location Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. About Us: We're passionate about business success and committed to fostering local connections. With over 900 talented individuals across the UK, we provide comprehensive IT, telecoms, and connectivity services. Our culture is fuelled by fresh thinking, entrepreneurial spirit, and a commitment to growth, making Focus Group an outstanding place to work. We are now recruiting for a Technical Support Advisor – Platinum Managed Services As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop.   Become part of a multi-skilled team where...

Purpose of Role  To assist the management team in the smooth running of the shop, delivering the highest possible standards of customer experience & product quality through leading, supporting and coaching of the team whilst on duty. To oversee the smooth running of the shop in the absence of the manager. Key Objectives Acting as a role model and leading the team to provide an excellent experience and outstanding product quality for each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times Ensuring that the preparation & service of all products is completed to the correct standards at all times Planning, organising and monitoring the workload & productivity of the team whilst promoting excellent teamwork Assisting the manager with daily & weekly management tasks & responsibilities to ensure the smooth running of the shop Taking responsibility for all company policies & legal...