12 Customer Service jobs

  WE'RE RECRUITING CUSTOMER SERVICE CREW FOR OUR BOATS. City Cruises   is part of   City Experiences,   and we’re looking for   On-Board   Customer Service Assistants   known internally as guest experience assistants to join us on our boats for our summer-peak period, to provide world-class experiences to our passengers. We’re a global leader in offering such experiences, and because of this, we need world-class personalities like you, to join are already strong team. Apply today and swap the traditional desk for the ever-changing, breathtaking scenery of the   River Thames What you can expect as a Customer Experience Assistant onboard our vessels: Most of the time,   you’ll be helping create experiences , by welcoming people on board our state-of-the-art boats and providing exceptional hospitality. You’ll give our customers an   ‘at seat service’   throughout their trip, whether that be selling refreshments, selling our other experiences or just...

We’re Hiring – Customer Service Executive   Salary – £25,000 Location – Bellshill, Glasgow Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our dynamic and fast-paced team as a Customer Service Executive ! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the...

Job Title:               Customer Service Advisor Reports to:            IOT Team Manager Department:         Operations            Location:               Cheshire, SK9 1NY (Hybrid working 4 office and1 home) Salary:                   up to £22,500 + Company and Personal Performance Bonus   Knowledge / Skills / Experience: All training will be provided. We require the candidate to have good organisational skills along with strong verbal and written skills. The candidate must also be confident on the telephone and must be competent in Microsoft Excel and Outlook. About Us: Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s leading providers of Unified Communications solutions. Through our strategic partnerships with industry leading communications providers, such as O2 (Zest4 are an O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer...

Role Purpose: Join our dynamic IT team and play a critical role in achieving our ambitious goals. As an IT Field Services Engineer, you will support the delivery of specific projects within the IT Operations Team, ensuring the seamless implementation and maintenance of telephony, video conferencing, and other IT hardware solutions for our diverse and geographically spread customers. Where will you be working: Using our offices in Preston as a base this is a field-based role which requires national travel to all our sites and offices Contract: Fixed term until December 2026 Key Responsibilities: Audit and catalogue the current IT landscape in our construction and sales offices. Implement networking and remote solutions as defined within the programme. Provide solution support both remotely and on-site. Manage and own field service requests raised by our customers. Organize and resource 'drop-ins' at various locations to...

Job Title - Call Handler Reports to - Service Desk Team Leader Department - Operations Salary - £24,500 Location - Shoreham-by-Sea Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We are now recruiting for a Call Handler. Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be r esponsible for delivering exceptional customer support to Focus Group customers. Principal Responsibilities Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals. Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution. Maintain and update cases in line with...

We’re Hiring - Service Manager Salary - up to £50,000 (DOE) Location - Any Focus Office Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Our team of Service Managers play a vital role to ensure that key customers service levels are monitored and managed, ensuring clients are satisfied and their expectations are met. You'll be...

    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. This role willl be part of the Operations team where you will deliver prompt and professional solutions for customer requests via phone, e-mail, chat and ticketing tools. Operates in a Monday to Friday 9-5 technical environment. A customer is primarily defined as external to the organisation.   Service Desk staff are responsible for: Managing the receipt, triage and prioritisation of Level 2/3 customer issues and requests – allocating to next level technical teams for resolution as required. Assists with coordination of engineering activities – such as planning upgrades. Follow ITIL principles in...

Job Title - Technical Support Advisor 1st Line – Data Center Salary - Up to £25,000 Location - Exeter Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Advisor 1st Line – Data Center. Job Purpose: As a Technical Support Advisor 1st Line in our Data Center team, you will be the primary point of...

Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - (DOE) Location - Truro Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing first-class service to Focus...

Job Title - Technical Support Adviser 2nd Line IT Reports to - Customer Operations Manager Department - Operations Salary - up to £35,000 (DOE) Location - Exeter Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing...

Purpose of Role  To assist the management team in the smooth running of the shop, delivering the highest possible standards of customer experience & product quality through leading, supporting and coaching of the team whilst on duty. To oversee the smooth running of the shop in the absence of the manager. Key Objectives Acting as a role model and leading the team to provide an excellent experience and outstanding product quality for each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times Ensuring that the preparation & service of all products is completed to the correct standards at all times Planning, organising and monitoring the workload & productivity of the team whilst promoting excellent teamwork Assisting the manager with daily & weekly management tasks & responsibilities to ensure the smooth running of the shop Taking responsibility for all company policies & legal...

Purpose of Role  To contribute to increasing the sales of the shop through providing an excellent customer experience and outstanding product quality whilst working as part of a team. Key Responsibilities Providing an excellent experience to each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times Assisting in the preparation and service of all products as required, ensuring the correct standard and quality is met at all times  Assisting your colleagues whenever and wherever possible, thereby promoting excellent teamwork Ensuring all production processes & practises are followed at all times, including Food Safety controls Ensuring any and all payment procedures in particular cash handling are performed in an accurate and consistent manner Following reasonable instruction from the management team and carrying out miscellaneous duties as required at all times Retail duties Ensuring...