Back

Focus Group

We’re here to help your business shine. We’re committed to creating opportunities for our customers and for our own team, together with developing trusted relationships in our local communities. Ultimately, we believe in doing business the right way and we’re here to make good things happen.

Employing over 1000 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff. Like growing your business.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your IT optimised, your business phone system at the top of its game, your data secure, your teams connected and your customers happy. At all times.

Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Beyond technology, we are deeply committed to taking positive and meaningful steps towards a sustainable future.

10 Feb, 2026
Full time
Customer AI Implementation Engineer
Focus Group Swinton, Manchester, UK
Customer AI Implementation Engineer Location: Hybrid Manchester Type: Full-time Salary: Up to £40,000 depending on experience Join us at Focus Group and help shape the future of AI-powered customer experiences. About the Role We’re looking for a Customer AI Implementation Engineer to design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation . You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value. What You’ll Do: Build and customise AI-driven solutions for our clients. Translate customer goals into scalable technical designs. Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting. Develop secure integrations using Python , REST APIs , and supporting technologies. Provide...
05 Feb, 2026
Full time
IT & Cyber Pre-Sales Team Leader
Focus Group Remote
IT Pre-Sales Team Leader Focus Group | Remote (UK) | Up to £57,500 Basic (>£70,000 OTE) About the Role We're seeking an exceptional IT Pre-Sales Team Leader to join our ambitious journey towards becoming a centre of excellence in the MSP sector. This is a player-manager role that combines hands-on technical pre-sales delivery with team leadership, perfect for someone ready to take the next step in their career while remaining close to the solutions they love designing. Working remotely from anywhere in the UK with occasional travel to our offices or client sites, you'll support our high-performing Pre-Sales function, directly assisting the Head of IT Pre-Sales in accelerating deal progression, increasing win rates, and ensuring seamless collaboration across Sales, Product, and Delivery teams. This role is ideal for a technical expert with emerging leadership capability who thrives on both winning complex deals and developing talented teams. What You'll Do Team...
05 Feb, 2026
Full time
Pre-Sales Specialist (Voice & Data)
Focus Group Bellshill, UK
Pre-Sales Specialist - Voice & Data Focus Group | Glasgow (Hybrid) | Up to £50,000 About the Role We're looking for a talented Pre-Sales Specialist to join our growing team in Glasgow. This is a hybrid role that puts you at the forefront of customer engagement, where you'll combine technical expertise with commercial acumen to design and deliver innovative telecommunications solutions. As our Pre-Sales Specialist, you'll be the technical bridge between our sales team and customers, translating complex requirements into compelling solutions that drive business growth. You'll work with cutting-edge voice and data technologies, from UCaaS and CCaaS platforms to SD-WAN and modern connectivity solutions. What You'll Do Customer Engagement Meet with prospective and existing customers to understand their technical and business requirements Design and present tailored telephony and data solutions that solve real business challenges Deliver compelling technical...
05 Feb, 2026
Full time
Sales Development Representative
Focus Group Hellesdon, Norwich NR6, UK
Start Your Tech Sales Career | Business Development Executive No Experience Required | £25k + £30-35k OTE | Promote to £50k+ Within 2 Years Ready to trade your current job for a six-figure sales career? We'll show you how. What Is This Job Really? This is your first step into B2B tech sales where you'll build the fundamental skills that every successful salesperson needs. This is an outbound telesales role, y ou'll be on the phone daily, calling UK businesses to generate appointments for our senior sales team. What you'll be doing: Make 80-100+ calls per day to business decision-makers Introduce Focus Group's technology solutions across Telecoms, IT, Cyber Security, and Mobile Qualify prospects and secure face-to-face or virtual meetings for our Business Development Managers Track your conversations and opportunities in our CRM Work toward daily and weekly activity targets Push through rejection and stay motivated This is where every great salesperson...
05 Feb, 2026
Full time
Wildix Support Engineer
Focus Group Swinton, Manchester, UK
Wildix Support Engineer (1st/2nd Line) Make.Contact (Part of Focus Group) | Manchester (Hybrid - 2 days/week) | £30,000 - £38,000 About Make.Contact Make.Contact is a leading contact centre solutions provider specialising in omnichannel customer experience technology. Based in Manchester and now part of the Focus Group family, we bring decades of expertise in cloud-based CCaaS solutions that enable seamless customer communications. Our team combines technical excellence with a customer-first philosophy, helping businesses deliver outstanding customer experiences and build lasting brand loyalty. About the Role We're looking for a technically skilled and customer-focused Support Engineer to join our growing team in Manchester. This hybrid role (2 days per week in the office) offers the opportunity to work with cutting-edge unified communications and contact centre technologies, specifically Wildix and Puzzel platforms. As a Wildix Support Engineer, you'll provide advanced...
04 Feb, 2026
Full time
Sales Support Mobiles
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Sales Support Mobiles Salary – Circa £25,000 (Dependent on experience) Location – Shoreham by Sea or Remote Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: The Mobile team are industry experts focused on driving revenue, managing existing accounts, and delivering first-class customer service. As part of Mobile Sales Support,...
04 Feb, 2026
Full time
Assistant Management Accountant - 14 Month FTC
Focus Group Shoreham-by-Sea, UK
Assistant Management Accountant | 14-Month FTC | Shoreham-by-Sea About the Opportunity Focus Group is seeking an analytical and driven Assistant Management Accountant to join our finance team on a 14-month fixed-term contract at our Shoreham office. This is an excellent opportunity to gain broad exposure across group reporting, management accounts, and ERP implementation while working with a supportive and dynamic team. What You'll Be Doing Core Responsibilities Own key processes in the production of Group management accounts, including critical reconciliations and reporting maintenance Lead the preparation of Focus South management accounts, working closely with the Focus South Finance Manager Analyze financial performance - dive into margins, overheads, and variances to budget and forecast, providing clear insights and commentary Support group consolidation at month-end, ensuring accuracy across acquisitions and balance sheet reconciliations Contribute to...
03 Feb, 2026
Full time
Call Handler
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Call Handler Salary – Up to £24,500 Location – Shoreham-by-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference,...
03 Feb, 2026
Full time
Customer Service Executive
Focus Group Birmingham, UK
We’re Hiring – Customer Service Executive   Salary – £25,000 Location – Birmingham Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us:...
03 Feb, 2026
Full time
Cyber Security Engineer - Level 2
Focus Group Manchester, UK
We’re Hiring – Cyber Security Engineer (Level 2) Salary – Up to £35,000 (DOE) Location – Manchester Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: The Cyber Security Engineer (Level 2) plays a key role within our Managed Security Services team, delivering hands‑on deployment, configuration, and Tier 2 support across our managed security...
31 Jan, 2026
Full time
Head of PMO
Focus Group Remote
Head of PMO - Salary negotiable Focus Group | Remote (UK) Ideally based close to one of our Hub Locations: Shoreham, Exeter, Birmingham, Manchester, Glasgow About Focus Group Focus Group is an Hg-backed Managed Service Provider valued at $1 billion, experiencing significant transformation as we scale and grow. As we expand our capabilities and market presence, we're building the infrastructure and governance frameworks to support our ambitious growth trajectory. The Opportunity We're seeking an exceptional Head of PMO to lead our Project Management Office during this exciting phase of transformation. This is a unique opportunity to shape project delivery standards and governance frameworks in a high-growth, private equity-backed technology business. You'll establish the PMO function as a centre of excellence, driving consistency across both transformation initiatives and business-as-usual programmes whilst directly managing critical projects that support our growth...
31 Jan, 2026
Full time
Technical Support Advisor 2nd Line IT
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Technical Support Advisor 2nd Line IT Salary – up to £35,000 (DOE) Location – Shoreham-by-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Working as a Technical Support Advisor 2nd Line IT , you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Managed...
31 Jan, 2026
Full time
Accounts Assistant
Focus Group Shoreham-by-Sea, UK
Accounts Assistant | Focus Group | Shoreham-by-Sea Start Your Finance Career with a Growing MSP Are you detail-oriented, Excel-savvy, and eager to launch your accounting career? Focus Group is looking for an Accounts Assistant to join our Financial Operations team. About the Role You'll be at the heart of our financial operations, processing bank transactions, performing crucial reconciliations, and ensuring the accuracy of our accounting systems. This isn't just data entry—it's about understanding the financial heartbeat of a 1,300-person technology business. What you'll be doing: Reconciling bank accounts and spotting the details that matter Processing and posting receipts into our accounting systems Performing reconciliations between billing and accounting systems Supporting cash forecasting and financial reporting Working closely with our sales and purchase ledger teams What We're Looking For Essential: Some experience with reconciliations (cashier or...
30 Jan, 2026
Full time
Senior People Business Partner
Focus Group Shoreham-by-Sea, UK
Senior People Business Partner - Operations Focus Group | Shoreham, Exeter, Manchester, or Birmingham | Hybrid The Opportunity We're scaling. Fast. Focus Group is one of the UK's fastest-growing independent business technology providers, and our Operations teams are powering that growth. We're backed by Hg Capital and in the midst of an exciting transformation—scaling sustainably, delivering commercially, and creating experiences that colleagues and customers rave about. We need a Senior People Business Partner who gets it. Someone who understands that great people strategy isn't just about engagement surveys and learning programmes—it's about driving operational excellence, commercial performance, and building the capability that turns ambition into revenue. This isn't a traditional HR role. You'll be a strategic operator who partners with our Operations leaders to make 'One Focus Group' real—turning people plans into commercial outcomes, building talent pipelines that...
29 Jan, 2026
Full time
Head of Sales
Focus Group Birmingham, UK
Regional Head of Sales (Midlands) | IT Managed Services & Technology Solutions Competitive Package | Lead Regional Sales Performance - £120k-£130k OTE Proven IT sales leader? Drive revenue growth and build a winning team. The Opportunity Focus Group has grown to a £1bn valuation serving 30,000+ UK businesses with comprehensive IT managed services, telecoms, and cyber security solutions. As we continue our aggressive growth trajectory, we need an experienced Regional Head of Sal es to drive performance in a key region. This is a hands-on leadership role for someone who lives and breathes IT services sales. You'll lead a high-performing sales team, translate regional strategy into actionable plans, and ensure consistent achievement of ambitious revenue targets. Critical requirement: This role demands experience in IT managed services, MSP solutions, or technology services sales. What You'll Do Sales Performance & Revenue: Drive consistent achievement of...
29 Jan, 2026
Full time
Transformation Lead
Focus Group Shoreham-by-Sea, UK
Transformation Lead  Location: Hybrid – HQ in Shoreham-by-Sea  Reports to: Chief Strategy & Transformation Officer  The Opportunity  Focus Group is a £300m-revenue technology services company backed by Hg Capital, executing an ambitious Value Creation Plan to strengthen our operating platform and unlock growth. We're seeking a Transformation Lead  to take ownership of specific VCP initiatives whilst playing a key coordination role across our transformation portfolio.  This is an excellent opportunity for someone with 5-6 years of consulting or mixed consulting/operational experience who wants to move beyond pure advisory work into hands-on delivery with measurable business impact.  Requirements The Role  As Transformation Lead, you will:  Lead delivery of assigned VCP initiatives from design through implementation and measurable value realisation  Own change management strategies and execution plans that drive employee and customer adoption for your...
23 Jan, 2026
Full time
Technical Support Advisor 2nd Line IT
Focus Group Manchester, UK
We’re Hiring – Technical Support Advisor 2nd Line IT Salary – up to £33,000 (DOE) Location – Manchester Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. Job Purpose: We are seeking a Technical Support Advisor 2nd Line IT to join Matrix247, a Focus Group company. In this role, you'll provide a first-class service to our customers by managing escalated queries, delivering advanced troubleshooting, and ensuring effective resolutions. Working across the Microsoft ecosystem, including Microsoft 365, Azure AD/Entra ID, and Windows Server, you'll play a key part in maintaining a seamless,...
15 Jan, 2026
Full time
Sales Account Executive
Focus Group Shoreham-by-Sea, UK
Customer Engagement Executive | Grow Customer Accounts & Earn Commission £25k Base + Commission (OTE £40k+) | Customer Success Meets Sales Turn strong customer relationships into revenue growth. About Focus Group We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do. Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term. The Role: Customer Success Meets Sales As a Customer Engagement Executive, you'll manage a portfolio of existing customers, helping them get more value from our services while identifying opportunities to grow their accounts. Your day-to-day: Conducting regular strategic business reviews to uncover expansion opportunities Understanding each...
15 Jan, 2026
Head of Managed Service Operations
Focus Group Shoreham-by-Sea, UK
Head of Managed Service Operations Focus Group | Hybrid: Shoreham-by-Sea | £75,000 About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today's rapidly evolving technology landscape. About the Opportunity We're seeking an exceptional leader to evolve our managed service operations into a world-class technical excellence engine that drives customer success. You'll transform multi-tiered support operations into a competitive advantage through specialised expertise, dedicated...
10 Jan, 2026
Full time
Sales Recruiter
Focus Group Shoreham-by-Sea, UK
Talent Acquisition Advisor | Own Entry-Level Sales Hiring End-to-End Salary £35,000 + Benefits   Turn potential into performance by building our next generation of sales talent. About Focus Group We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our ambitious growth plans mean we're constantly hiring talented people to fuel our success. Our Talent Acquisition team plays a critical role in attracting, assessing and securing the best talent in the market, ensuring Focus Group remains a destination employer in the tech industry. The Role: Hands-On Recruitment As a Talent Acquisition Advisor, you'll own the end-to-end recruitment process for multiple roles across our group. This is a high-volume, fast-paced role where you'll spend your days sourcing candidates, screening CVs, on the phone assessing potential, arranging interviews and keeping...