Back

Focus Group

We’re here to help your business shine. We’re committed to creating opportunities for our customers and for our own team, together with developing trusted relationships in our local communities. Ultimately, we believe in doing business the right way and we’re here to make good things happen.

Employing over 1000 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff. Like growing your business.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your IT optimised, your business phone system at the top of its game, your data secure, your teams connected and your customers happy. At all times.

Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Beyond technology, we are deeply committed to taking positive and meaningful steps towards a sustainable future.

11 Aug, 2026
Full time
Technical Support Advisor 2nd Line- 2 month FTC
Focus Group Remote
We’re Hiring – Technical Support Advisor 2nd Line IT on a **2 month Fixed Term Contract** Salary – up to £40,000 Location – REMOTE Fixed Term Contract until October 31st 2026 (Internal Job Level Reference : Senior Associate) About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Working as a Technical Support Advisor 2nd Line IT , you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Managed Services team. You'll provide advanced technical support and issue resolution. Key Responsibilities: Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order. Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed...
07 Aug, 2026
Full time
Customer Onboarding & Transition Specialist
Focus Group Birmingham, UK
Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building...
07 Aug, 2026
Full time
Graduate FP&A Analyst
Focus Group Shoreham-by-Sea, UK
Graduate FP&A Analyst Shoreham-by-Sea (Hybrid – 2 days from home) £30,000–£32,000 (Internal job level reference: Senior Associate) Your numbers. Our growth story. Focus Group is a fast-growing, private equity-backed technology business, and right now our Financial Planning & Analysis (FP&A) team sits right at the heart of our next chapter. We're looking for a graduate who wants their analysis to actually shape decisions, not just sit in a spreadsheet. You'll report to our FP&A Manager and get stuck into real business problems from day one. This is a graduate role built around real responsibility from the start — you'll be working with real data, real models, and real decisions. What you'll be doing: Helping build the annual business plan, regular forecasts, and management reporting Delivering insight and analysis that helps the business hit its strategic goals Supporting commission management and analysis of commission systems Developing KPIs...
06 Aug, 2026
Full time
Contracts Administrator
Focus Group Exeter, UK
Contracts Administrator - (Contract Processing Agent) Reporting to: Customer Loyalty Team Lead Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation) Salary: £25,000 + Annual Performance Based Bonus (Internal Job Level Reference: Associate) Join Focus Group as a Contract Processing Agent and keep our processes seamless Who We Are: At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant. What We’re Looking For.....   This role is about attitude as much as ability. We want someone organised, thorough, and genuinely happy to be part of a busy, open-plan team. You'll be working with contracts and documentation as part of our Customer Loyalty team, making...
06 Aug, 2026
Full time
IT Field Engineer - West Sussex
Focus Group Worthing, UK
IT Field Engineer West Sussex Area Up to £35,000 + Van + Fuel Card + Overtime (Internal Job Level Reference: Senior Associate) Focus Group is a technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK. Following our $1bn valuation in 2024, we're scaling fast and investing heavily in the people who keep our customers running. We're looking for an IT Field Engineer to join our team in West Sussex. This is a role for someone with broad, hands-on technical knowledge across the full IT stack, who's just as comfortable configuring a firewall as they are troubleshooting a laptop or setting up Microsoft 365. You'll be out on the road visiting customer sites, so if you love variety and solving different problems every day, this is for you. What you'll be doing Installing, configuring and maintaining a wide range of IT solutions for customers ranging from small businesses to enterprise Getting hands-on with networking equipment...
05 Aug, 2026
Full time
2nd line Technical Support Advisor OOH
Focus Group Remote
Out of Hours 2nd Line Technical Support Specialist Location: Remote, UK Salary: £30,000 - £32,000 + Shift Allowance Shift Pattern: 4 on, 4 off | 7pm - 7am | Includes weekends and bank holidays Are you a skilled problem-solver with a passion for technology and customer service? Join Focus Group's Out of Hours team and help keep our customers connected and supported when they need us most. What You'll Do Provide 1st and 2nd line support across IT, telecoms and connectivity services. Troubleshoot and resolve technical issues via phone, email, chat and customer portal. Manage incidents, service requests and escalations efficiently. Work closely with internal teams and third-party suppliers to deliver rapid resolutions. Monitor alerts and ensure customer issues are handled proactively and professionally. What You'll Bring Experience in a technical support or service desk role. Strong knowledge of IT systems, networking and troubleshooting....
05 Aug, 2026
Full time
Business Development Manager
Focus Group Shoreham-by-Sea, UK
Business Development Manager | Where Ambition Gets Rewarded. Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers (Internal Job Level Reference: Specialist) Who we are Focus Group is one of the UK's fastest-growing tech companies. £1bn valuation. 30,000+ customers. 1,300+ employees across 20 offices. We've grown from a regional telecoms reseller to a £1bn tech business in under 20 years. Backed by PE firm Hg, we're expanding through acquisition and organic growth — and our sales team is at the centre of that story. Our BDMs go to market with a full technology stack — Telecoms, IT, Cyber Security, Mobile — giving them the breadth to solve real business problems and build genuine long-term partnerships. Real success stories These aren't outliers. They're what happens when driven salespeople get the right environment, the right product, and a commission structure that actually works in their favour. Ruben | Joined Aug 2025 as BDM 200% over target in 6...
05 Aug, 2026
Full time
Business Development Manager
Focus Group Whiteley, UK
Business Development Manager | Where Ambition Gets Rewarded. Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers (Internal Job Level Reference: Specialist) Who we are Focus Group is one of the UK's fastest-growing tech companies. £1bn valuation. 30,000+ customers. 1,300+ employees across 20 offices. We've grown from a regional telecoms reseller to a £1bn tech business in under 20 years. Backed by PE firm Hg, we're expanding through acquisition and organic growth — and our sales team is at the centre of that story. Our BDMs go to market with a full technology stack — Telecoms, IT, Cyber Security, Mobile — giving them the breadth to solve real business problems and build genuine long-term partnerships. Real success stories These aren't outliers. They're what happens when driven salespeople get the right environment, the right product, and a commission structure that actually works in their favour. Ruben | Joined Aug 2025 as BDM 200% over target in 6...
04 Aug, 2026
Business Development Executive (BDE)
Focus Group Exeter, UK
Business Development Executive | Launch Your B2B Sales Career (Internal Job Level Reference: Associate) Salary: £25k + Commission | 1st Year OTE Circa £35,000 Location: Exeter Are you ready to build a career, not just take a job? Bring the motivation and ambition — we'll give you a Business Development Executive role where your effort decides your success. About us! At Focus Group, we're powering the digital workplace for over 30,000 UK businesses – and we're just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we're one of the UK's fastest-growing tech companies. Our Exeter sales floor is exactly what you'd want from a career in sales: high-energy, competitive, and genuinely supportive — the kind of place where people back each other to hit target, not just chase their own numbers. We believe our people are our biggest asset, and we're building a high-reward environment for ambitious individuals to thrive, with real investment...
31 Jul, 2026
Full time
Technical Support Advisor 2nd Line Telco
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Technical Support Advisor 2nd Line Telco Salary – up to £29,000 (DOE) Location – Based out of either Shoreham, Exeter or Manchester Hybrid working- 3 days in the office 2 wfh About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Working as a Technical Support Advisor 2nd Line Telco , you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution. Key Responsibilities: Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order. Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets. To...
30 Jul, 2026
Full time
Accounts Assistant
Focus Group Shoreham-by-Sea, UK
Accounts Assistant | Focus Group | Shoreham-by-Sea (Internal Job Level Reference: Associate) Start Your Finance Career with a Growing MSP Are you detail-oriented, Excel-savvy, and eager to launch your accounting career? Focus Group is looking for an Accounts Assistant to join our Financial Operations team. About the Role You'll be at the heart of our financial operations, processing bank transactions, performing crucial reconciliations, and ensuring the accuracy of our accounting systems. This isn't just data entry—it's about understanding the financial heartbeat of a 1,300-person technology business. What you'll be doing: Reconciling bank accounts and spotting the details that matter Processing and posting receipts into our accounting systems Performing reconciliations between billing and accounting systems Supporting cash forecasting and financial reporting Working closely with our sales and purchase ledger teams What We're Looking For Essential: Some...
30 Jul, 2026
Full time
Data Engineer
Focus Group Shoreham-by-Sea, UK
Data Engineer Shoreham-by-Sea (hybrid) £40,000 - £45,000 (Internal job level reference: Senior Associate) Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. We're looking for a Data Engineer to join our growing data and analytics team. This is a great opportunity for someone with 2-3 years' experience in a data or IT role to build on their skills, take ownership of real projects, and see the results drive genuine business decisions. You'll help develop and enhance our Snowflake data warehouse, support the rollout of internal AI solutions, and play a key part in bringing new data sources onto the platform as we grow. What you'll be doing Building and maintaining SQL data products in dbt (Data Build Tool) Making sure data is accessible, reliable, and ready for our analysts...
30 Jul, 2026
Full time
IT Solutions Engineer
Focus Group Aylesbury, UK
IT Solutions Engineer Aylesbury Area (home-based) — covering Buckinghamshire, Bedfordshire & Oxfordshire £40,000 + Car Allowance or Van + Overtime (Internal job level reference: (Specialist / Team Leader) Focus Group is one of the UK's leading providers of essential business technology, supporting around 30,000 customers with everything from connectivity and telecoms to IT solutions, cyber security and energy – all from one place. Backed by Hg Capital and valued at over $1 billion, we're scaling fast, investing heavily in AI, and growing our reach through strategic acquisitions. As we continue to expand, we're setting new standards in managed service excellence and building a business that's genuinely going places. Are you an experienced IT engineer who's ready to lead, not just support? At Focus Group, we're looking for a Solutions Engineer to deliver hands-on installations and support for customers across Buckinghamshire, Bedfordshire and Oxfordshire. You'll...
30 Jul, 2026
Senior Network Engineer- Outside IR35 Contract
Focus Group Remote
Senior Network Engineer- Contract outside IR35 Expected 3-month contract  Competitive day rate  Remote with occasional travel required across the UK  (Internal Job Level: Specialist / Team Lead)    Established in 2003, Focus Group is one of the UK's fastest-growing independent providers of essential business technology, delivering digital workplace solutions to more than 30,000 customers nationwide.  From our ambitious beginnings, we have grown to over 1,400 employees across 24 UK offices and recently achieved unicorn status following a $1bn valuation.    The Role   We are seeking an experienced Senior Network Engineer to lead the technical delivery of customer projects and act as the technical lead for network faults, escalations and major incidents.  Working closely with Project Managers, Account Managers and fellow engineers, you will take ownership of technical quality, solution delivery and documentation, whilst providing expert support across enterprise...
22 Jul, 2026
Full time
IT Solutions Engineer (Networking)
Focus Group Camberley, UK
IT Solutions Engineer (Networking) Home based - Berkshire, Hampshire or Surrey, with regular travel to customer sites including London £40,000 + car allowance/van (Internal job reference: Specialist / Team Leader) Focus Group provides essential business technology to around 30,000 customers across the UK. We're looking for a networking specialist to lead technical projects for our Operations team — someone who knows their way around VLANs, firewalls and SD-WAN (Software-Defined Wide Area Network), and enjoys being the person others turn to when things get complex. The role You'll design and deliver network projects for customers across the UK — LAN/WAN (Local Area Network/Wide Area Network) refreshes, SD-WAN rollouts, firewall and wireless deployments — working across vendors like Meraki, Aruba, Cisco, SonicWall and Ubiquiti. You'll be the escalation point for tricky network issues, scope solutions on customer calls, and mentor other engineers along the way. You'll...
22 Jul, 2026
Full time
Customer Retention Executive
Focus Group Bellshill, UK
Customer Retention Executive – Up to £35k OTE Build Lasting Customer Relationships & Improve Retention Up to £25k + Up to £1k Monthly Bonus (OTE £35k) | Glasgow, Bellshill | Hybrid Working (After Probation) (Internal Job Level Reference: Associate) Keep customers happy and loyal. Your retention skills protect revenue and improve service. About Focus Group £1bn valuation, 30,000+ customers, 1,300+ employees across 20 UK offices. Award-winning employer (UK's Best 100 Companies to Work For 2021). Our recent investment from PE backers, Hg, is supporting Focus Group's organic growth plan, M&A ambitions and product development initiatives, so we can keep delivering innovative technology solutions to businesses of every size, shape and sector. About the role As a Customer Retention Executive in our Glasgow, Bellshill office, you'll be at the heart of keeping our customers happy and loyal. Spot the early warning signs of a customer who's thinking of leaving, and...
11 Jul, 2026
Full time
Network Engineer- Meraki
Focus Group Birmingham, UK
3rd Line Engineer – Networking Reporting to: Dedicated Service Desk Team Leader Location: Birmingham (primary), with options for Shoreham by Sea or Exeter Working Pattern: Hybrid, with periodic travel to Birmingham expected Internal Job Level: Specialist Salary: £40,000 - £45,000 About Focus Group Focus Group is one of the UK's leading providers of business technology solutions, delivering connectivity, communications, cloud and managed IT services to thousands of customers nationwide. As we continue to grow, we're looking for talented technical specialists who want to work with cutting-edge technologies, develop their expertise and play a key role in supporting complex customer environments. We pride ourselves on investing in our people, promoting internal progression and creating a collaborative culture where expertise is recognised and rewarded. The Role We are seeking an experienced 3rd Line Engineer - Networking to join our Managed Services...
10 Jul, 2026
Full time
Sales Development Representative
Focus Group Exeter, UK
Business Development Executive | Launch Your B2B Sales Career | Exeter (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers...
07 Jul, 2026
Full time
HubSpot Manager
Focus Group Birmingham, UK
HubSpot Manager, Sales Operations | Own the Platform. Drive the Pipeline. PE-Backed Tech Scale-Up | £1bn Valuation | 30,000+ Customers Internal Job Level - Senior Specialist / Manager Reporting To: Revenue Operations Director Hybrid Working Any UK Office - Birmingham, Manchester, Bristol, Shoreham-By-Sea Who we are Focus Group is one of the UK's fastest-growing tech companies. £1bn valuation. 30,000+ customers. 1,300+ employees across 20 offices. Backed by PE firm Hg and scaling fast through organic growth and acquisition. Our Revenue Operations function sits at the heart of that growth. This role sits within RevOps, reporting directly to the Revenue Operations Director, and is accountable for HubSpot across the entire sales function. The role As HubSpot Manager, Sales Operations, you'll be the accountable owner of HubSpot within our sales function — responsible for its strategy, governance, adoption, and continuous development. You'll work closely with our Marketing...
06 Jul, 2026
Full time
Business Development Executive
Focus Group Birmingham, UK
Business Development Executive | Birmingham B1 2RX (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero sales...