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Focus Group

We’re here to help your business shine. We’re committed to creating opportunities for our customers and for our own team, together with developing trusted relationships in our local communities. Ultimately, we believe in doing business the right way and we’re here to make good things happen.

Employing over 1000 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff. Like growing your business.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your IT optimised, your business phone system at the top of its game, your data secure, your teams connected and your customers happy. At all times.

Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Beyond technology, we are deeply committed to taking positive and meaningful steps towards a sustainable future.

16 May, 2025
Full time
Call Handler
Focus Group Shoreham-by-Sea, UK
Job Title - Call Handler Reports to - Service Desk Team Leader Department - Operations Salary - £24,500 Location - Shoreham-by-Sea Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We are now recruiting for a Call Handler. Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be r esponsible for delivering exceptional customer support to Focus Group customers. Principal Responsibilities Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals. Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution. Maintain and update cases in line with...
16 May, 2025
Full time
Technical Project Manager
Focus Group Shoreham-by-Sea, UK
We’re Hiring - Technical Project Manager Salary - Dependent on experience Location - Shoreham-by-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: As a Technical Project Manager, you'll deliver a professional and consistently high-quality project management and customer service in the SME Project Management team for our IT &...
15 May, 2025
Full time
Business Development Executive Team Leader
Focus Group Birmingham, UK
Job Title - Business Development Executive Team Leader Reports to - Regional BDE Manager – Focus Group Department - Sales       Location - Birmingham £25,000 - £28,000 + Commission OTE £40,000 - £45,000 Join our team as a BDE Team Leader at Focus Group Who we are At Focus Group, we believe in empowering our people to thrive. As a leading provider of IT and telecoms solutions, we’re growing fast – and so is our sales team. We foster a high-performance, high-support environment where your leadership can make a real difference. We’re now on the lookout for a talented BDE Team Leader to guide and inspire our Birmingham-based Business Development Executives. This is your opportunity to step into a role that combines people development, performance coaching, and operational excellence – all while contributing to the continued growth of our business. What we’re looking for We're seeking a natural leader who thrives on coaching others and knows how to drive...
15 May, 2025
Full time
Delivery Administrator
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Delivery Administrator Salary – £25,000 Location – Shoreham by Sea & Carlisle Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: As part of the Delivery Support department you will be part of the Orders Hub processing new orders across a wide range of products, procuring equipment and invoicing completed works. Key...
15 May, 2025
Full time
QA Analyst
Focus Group Shoreham-by-Sea, UK
Join Our Team as a QA Analyst at Focus Group Job Title: QA Analyst Salary: Up to £35,000 plus benefits (depending on experience) Location: Shoreham-by-Sea (Hybrid - 1 day a week in office) Who We Are: At Focus Group, we’re passionate about delivering high-quality technology solutions that empower our teams and drive business success. With over 1,200 talented individuals across the UK, we provide comprehensive IT, telecoms, and connectivity services. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about quality, this could be the perfect opportunity for you. What We’re Looking For: We’re seeking a proactive and analytical QA Analyst who can design and implement effective testing strategies, work closely with developers and stakeholders, and ensure that all deliverables meet the highest standards. You’ll play a key role in maintaining the stability and performance of our systems, while contributing to a...
15 May, 2025
Full time
Service Manager
Focus Group Shoreham-by-Sea, UK
We’re Hiring - Service Manager Salary - up to £50,000 (DOE) Location - Any Focus Office Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Our team of Service Managers play a vital role to ensure that key customers service levels are monitored and managed, ensuring clients are satisfied and their expectations are met. You'll be...
13 May, 2025
Full time
IT Project Manager
Focus Group Shoreham-by-Sea, UK
We’re Hiring – IT Project Manager Salary – Up to £32,500 (DOE) Location - Shoreham by Sea & Exeter Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: As an IT Project Manager, you'll work with the team to ensure professional and consistently high-quality project management and customer service within the SME Project Management team,...
10 May, 2025
Full time
Project Coordinator
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Project Coordinator Salary – Up to £29,000 (DOE) Location - Shoreham by Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: The Enterprise Delivery team provides tailored and sophisticated technical solutions for Focus Group's major clients, contributing significantly to the company's key revenue stream. As a member of this...
10 May, 2025
Full time
Project Manager
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Project Manager Salary – Up to £40,000 (DOE) Location - Shoreham by Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: The Enterprise Delivery team delivers complex and bespoke technical solutions for Focus Group’s large customers, as part of Focus Group’s major customer revenue stream. As Project Manager, you'll deliver...
01 May, 2025
Full time
Delivery Coordinator
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Delivery Coordinator Salary – £24,000 Location – Shoreham-by-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Positioned within the connectivity hub, the Delivery Coordinator is required to provision a variety of services such as Ethernet, WLR, Number Management & Porting, SIP and Broadband Provisioning. Key...
30 Apr, 2025
Business Development Executive
Focus Group Exeter, UK
Job Title: Business Development Executive Reporting to: Regional Business Development Executive Manager Location: Exeter EX2 7JF Salary - £25k + Commission I 1st Year OTE Circa £35,000 Join our team as a Business Development Executive at Focus Group Who we are At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,000+ employees across 16 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. What we’re looking for The ideal candidate is a self-starter with the motivation to succeed, excellent communication skills, and a desire to grow in the world of sales. We need...
29 Apr, 2025
Full time
IT Pre-sales Engineer
Focus Group Shoreham-by-Sea, UK
We’re Hiring – IT Pre-sales Engineer Salary – up to £40,000 (OTE £55,000 - £65,000) Location – Shoreham-by-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: The Pre-Sales Technical team is responsible for delivering technical solutions to both new and existing customers, focusing on Networking, Cloud & Server Infrastructure, and...
25 Apr, 2025
Full time
Business Intelligence Analyst
Focus Group Shoreham-by-Sea, UK
Job Title:              Operations Business Intelligence Analyst Salary:                  £30,000 - £35,000 plus benefits Location:              Shoreham-by-Sea (Hybrid role) This is an exciting opportunity to join a fast-growing Private Equity backed ICT Services business at a time when the Data and Analytics function is core to the next phase of growth. The Data and Analytics team are responsible for the continued growth of data and analytics capabilities within the business, sitting across all divisions, acquisitions, and products of Focus Group. The purpose of this position is to support in the creation, production, and regular tracking of Performance, Key Performance Indicators (KPIs) and Effectiveness across the Support and Delivery functions of the company, offering extensive exposure to the way the company operates. This role is key to providing the board of directors with analysis to highlight performance, trends, concerns, and achievements. Role is based...
23 Apr, 2025
Customer Engagement Executive
Focus Group Shoreham-by-Sea, UK
Please Note Office Job Title Will Be: Customer Engagement Executive Location: Shoreham-by-sea (BN43 6PA) Salary - £25,000 + Commission OTE £35k-£45k Ready to shape the future of business technology while earning industry-leading commissions? Key Benefits: Uncapped Commission: Industry-leading structure with high % share of GP. Career Growth: Clear progression paths and learning opportunities. Inclusive Culture: Regular socials and a welcoming, collaborative environment. Incentives: Annual Sales Trip I Lucrative bonuses and exclusive discount platforms. Flexible Working: Hybrid options to fit your lifestyle. Own Your Relationships: 360 Sales retaining and up/cross selling to all your accounts/customers . Own and build long lasting relationships, Multi Product Selling: Sell and Earn across the entire Focus Group technology stack. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers,...
03 Apr, 2025
Full time
Sales Administrator
Focus Group Shoreham-by-Sea, UK
Job Title: Sales Administrator Salary: £25,000 Location:  Shoreham-by-Sea Benefits: See Here Join our team as a Sales Administrator at Focus Group! Who We Are Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. What We’re Looking For The Enterprise Network Team delivers bespoke technical solutions to major customers. As a Sales Administrator, you'll provide administrative and operational support, ensuring smooth sales processes and exceptional service delivery. You'll handle order processing, customer quotes, sales data logging, and more. With your...
01 Apr, 2025
Full time
IT Field Engineer (UK Midlands)
Focus Group Birmingham, UK
Job Title             IT Technical Engineer Salary                 £35,000 (Plus vehicle or vehicle allowance) Location             Birmingham / Midlands area - Home based with regular need to travel Join Our Team as an IT Technical Engineer at Focus Group Who We Are At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy, and creativity, where every individual plays a key role in shaping our success. Focus Group, established in 2003, is one of the UK’s fastest-growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. With over 1100 employees across 16 offices, we have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We’re Looking For The ideal candidate will be...
25 Mar, 2025
Full time
Microsoft Azure Support Engineer (3rd Line)
Focus Group Birmingham, UK
We're Hiring - Microsoft Azure Support Engineer Salary - up to £50,000 (DOE) Location - Birmingham/Shoreham-by-Sea/Exeter/Manchester Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: We're seeking an experienced Microsoft Azure Support Engineer to join our Managed Services team. In this role, you'll be responsible for providing advanced...
20 Mar, 2025
Full time
Problem & Incident Management
Focus Group Shoreham-by-Sea, UK
Job Title               Problem and Incident Management Lead Salary                   Up to £40,000 Location               Shoreham-by-Sea OR Birmingham (Hybrid 2-3 days in office per week) Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. The Problem and Incident Management Lead is responsible for overseeing the resolution of incidents and problems to minimise operational disruptions and improve service reliability. Acting as an extension of the Service Desk, this role ensures incidents are identified, documented, escalated, and resolved efficiently while also leading problem management candidates to prevent future occurrences. This position may require availability for on-call duty, shift work, or extended hours in case of major incidents. You may also have to travel occasionally between these two...
20 Mar, 2025
Full time
Technical Support Advisor 1st Line - Data Center
Focus Group Exeter, UK
Job Title - Technical Support Advisor 1st Line – Data Center Salary - Up to £25,000 Location - Exeter Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Advisor 1st Line – Data Center. Job Purpose: As a Technical Support Advisor 1st Line in our Data Center team, you will be the primary point of...
12 Mar, 2025
Full time
Cloud Project Engineer
Focus Group Remote
Job Title              Cloud Project Engineer Salary                  Up to £45,000 + Car Allowance Location              Remote UK must be able to travel to customer sites occasionally Join Our Team as a Cloud Project Engineer at Focus Group   Who We Are:   At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy and creativity, where every individual plays a key role in shaping our success. Our cloud engineering team deliver innovative solutions to a vast array of customers using cloud native technologies. We are looking for highly skilled and experienced cloud engineers to join our team and work within our cloud practice.  If you're looking for an exciting, fast-paced role where every day brings something new, this could be the perfect opportunity for you.  What We’re Looking For.....   The ideal person for this role will be someone who thrives in a dynamic environment, has an exceptional eye...