Back

Focus Group

We’re here to help your business shine. We’re committed to creating opportunities for our customers and for our own team, together with developing trusted relationships in our local communities. Ultimately, we believe in doing business the right way and we’re here to make good things happen.

Employing over 1000 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff. Like growing your business.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your IT optimised, your business phone system at the top of its game, your data secure, your teams connected and your customers happy. At all times.

Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Beyond technology, we are deeply committed to taking positive and meaningful steps towards a sustainable future.

25 Sep, 2026
Manchester Job Show
Focus Group Manchester, UK
Thank you for speaking with us at the job show. Please register your interest by including which area of the business you are interested in, your location and your CV. A member of the team will be in touch within 2 weeks. ‘What makes Focus a great place to work?’ “I feel it is largely down to the people/workforce and the Culture within the workplace. It's a fun sociable environment that is also filled with aspiring individuals that are contributing to the many positive aspects of this company!” “The people... and the games room! The subsidised canteen is also one of a kind. Overall, Focus is very good at ensuring everything around work is enjoyable, which makes the everyday office experience much better than what I have experienced with past employers.” “The opportunity to put forward ideas on how we can improve. The people in this business make it a great place to work. Senior leaders in this organisation are supportive and encourage you to be the best you can be.”
24 Sep, 2026
Full time
People Advisor
Focus Group Shoreham-by-Sea, UK
People Advisor Shoreham-by-Sea (Hybrid) Up to £40,000 (Internal Job Level Reference: Senior Associate) Focus Group is one of the UK's fastest growing independent providers of essential business technology — and we're scaling fast. With over 1,400 people today and ambitious growth plans ahead, including further acquisitions, this is a genuinely exciting time to join our People & Culture team. We're looking for a People Advisor to be a trusted, go-to expert on employee relations and day-to-day people advice across the Group, while getting real exposure to strategic projects alongside our People Business Partners. What you'll be doing You'll be the first point of expertise for employee relations matters, coaching and supporting managers at all levels to build their own confidence and capability. You'll keep on top of employment legislation, work with external legal partners and ACAS when needed, and play a hands-on role supporting the people integration of newly...
23 Sep, 2026
Full time
Customer Loyalty Executive
Focus Group Shoreham-by-Sea, UK
Customer Loyalty Executive | Build Lasting Customer Relationships & Improve Retention £25k+ and Up to £1k Monthly Bonus (OTE £35k) | Shoreham By-Sea | Hybrid Working (After Probation) (Internal Job Level Reference: Associate) Keep our gold customers happy and loyal. Your retention skills protect revenue and improve service. About Focus Group £1bn valuation, 30,000+ customers, 1,300+ employees across 20 UK offices. Award-winning employer (UK's Best 100 Companies to Work For 2021). Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. Job Purpose: As a Customer Loyalty Executive in our Shoreham By-Sea office, you'll focus on customer retention by identifying at-risk accounts and intervening to improve their experience. When customers are considering leaving or showing signs...
23 Sep, 2026
Full time
Customer Service Executive - Mobile
Focus Group Bristol, UK
Are you working in a mobile phone store and looking for your next career move? Or do you have experience answering customer queries for a telecommunications company? If so, we want to hear from you. Customer Service Executive | Deliver Outstanding Customer Service & Build Lasting Relationships £25,000 - £27,000 | Bristol | Full Time - Monday - Friday 9am-5.30pm (Internal Job Level Reference: Associate) Keep customers happy. Solve problems. Build relationships that last. Great customer service starts with great people. At Focus Group, we believe work should be about more than just a job. Our CEO lives and breathes three simple words: Earn, Learn and Have Fun - that’s exactly what we want our people to experience. We’re a fast-growing technology business providing tailored IT solutions to businesses across the UK. With a £1bn valuation, 30,000+ customers, 1,300+ employees and 20 offices, there’s a lot happening at Focus Group and we’re just getting started....
23 Sep, 2026
Full time
Customer Service Executive - Mobile
Focus Group Birmingham, UK
Are you working in a mobile phone store and looking for your next career move? Or do you have experience answering customer queries for a telecommunications company? If so, we want to hear from you. Customer Service Executive | Deliver Outstanding Customer Service & Build Lasting Relationships £25,000 - £27,000 | Birmingham | Full Time - Monday - Friday 9am-5.30pm (Internal Job Level Reference: Associate) Keep customers happy. Solve problems. Build relationships that last. Great customer service starts with great people. At Focus Group, we believe work should be about more than just a job. Our CEO lives and breathes three simple words: Earn, Learn and Have Fun - that’s exactly what we want our people to experience. We’re a fast-growing technology business providing tailored IT solutions to businesses across the UK. With a £1bn valuation, 30,000+ customers, 1,300+ employees and 20 offices, there’s a lot happening at Focus Group and we’re just getting...
23 Sep, 2026
Full time
PHP Developer
Focus Group Shoreham-by-Sea, UK
Job Title            PHP Developer Salary                Up to £50,000 (Dependent on experience) Location            Shoreham-by-Sea (Hybrid - Once a week working in office) (Internal Job Level Reference: Senior Associate) Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. This is your chance to join an experienced, friendly, collaborative team working on the evolution of several business critical systems (Billing and CRM). The PHP Developer is responsible for undertaking the building of new functionality and supporting existing functionality across Focus Group’s portfolio of internal applications and services. This multi-faceted role will involve working closely with the internal development team developing set deliverables that are fit for purpose. Principal Responsibilities/Duties Develop...
22 Sep, 2026
Full time
HubSpot Manager
Focus Group Shoreham-by-Sea, UK
HubSpot Manager, Sales Operations | Own the Platform. Drive the Pipeline. PE-Backed Tech Scale-Up | £1bn Valuation | 30,000+ Customers Internal Job Level - Senior Specialist / Manager Reporting To: Revenue Operations Director Hybrid Working Any UK Office - Birmingham, Manchester, Bristol, Shoreham-By-Sea Who we are Focus Group is one of the UK's fastest-growing tech companies. £1bn valuation. 30,000+ customers. 1,300+ employees across 20 offices. Backed by PE firm Hg and scaling fast through organic growth and acquisition. Our Revenue Operations function sits at the heart of that growth. This role sits within RevOps, reporting directly to the Revenue Operations Director, and is accountable for HubSpot across the entire sales function. The role As HubSpot Manager, Sales Operations, you'll be the accountable owner of HubSpot within our sales function — responsible for its strategy, governance, adoption, and continuous development. You'll work closely with our Marketing...
22 Sep, 2026
Full time
Senior Business Intelligence Analyst
Focus Group Shoreham-by-Sea, UK
Senior Business Intelligence Analyst Up to £50,000 Hybrid (Shoreham-by-Sea HQ, 2 days home per week) (Internal Job Level Reference: Specialist/Team Leader) About Focus Group: Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as a business ready to redefine what world-class technical support means today. The role: This is an exciting opportunity to join a fast-growing, Private Equity backed business at a time when our Data and Analytics function is central to the next phase of growth. The team sits across every division, acquisition and product at Focus Group, and...
20 Sep, 2026
Full time
Solutions Engineer (Networking) Central London
Focus Group London, UK
IT Solutions Engineer (Networking) Home based (London) with daily travel to customer sites across London £55,000 + Van + Overtime (Internal job reference: Specialist / Team Leader) Focus Group provides essential business technology to over 30,000 customers across the UK. We're looking for a London-based networking specialist to lead technical projects for our Operations team — someone who knows their way around VLANs, firewalls and SD-WAN (Software-Defined Wide Area Network), and enjoys being the person others turn to when things get complex. The role You'll design, deliver and support network and IT projects for customers across the London area — LAN/WAN (Local Area Network/Wide Area Network) refreshes, SD-WAN rollouts, firewall and wireless deployments — working across vendors like Meraki, Aruba, Cisco, SonicWall and Ubiquiti. You'll be the escalation point for tricky network issues, scope solutions on customer calls, and mentor other engineers along the way....
19 Sep, 2026
Full time
Solutions Engineer (IT) - Basingstoke Area
Focus Group Basingstoke, UK
Solutions Engineer (IT) – Basingstoke Area Up to £45,000 + Van + Overtime (Internal Job Level Reference: Specialist Team Leader) Focus Group is a technology services company backed by Hg Capital, providing essential business technology to around 30,000 customers across the UK. We're scaling fast, and our Operations team is at the heart of making sure every customer gets a punctual, efficient and genuinely great service experience. We're looking for an IT Solutions Engineer to join us covering parts of Surrey, Berkshire and Hampshire , providing remote and onsite support and installations for customers ranging from SME to enterprise. You'll ideally live in the Basingstoke area and be out visiting different customer sites across your area most days, so this role suits someone who enjoys variety and being hands-on rather than desk-bound. You'll be a subject matter expert in one or more of the following areas, and will lead projects related to your specialism:...
19 Sep, 2026
Full time
Solutions Engineer (IT) - Central London
Focus Group London, UK
Solutions Engineer (IT) – Central London Up to £55,000 + Van + Overtime (Internal Job Level Reference: Specialist Team Leader) Focus Group is a technology services company backed by Hg Capital, providing essential business technology to around 30,000 customers across the UK. We're scaling fast, and our Operations team is at the heart of making sure every customer gets a punctual, efficient and genuinely great service experience. We're looking for an IT Solutions Engineer to join us covering Central London , providing remote and onsite support and installations for customers ranging from SME to enterprise. You'll ideally live within Zone 4 and be out visiting different customer sites across Central London most days, so this role suits someone who enjoys variety and being hands-on rather than desk-bound. You'll be a subject matter expert in one or more of the following areas, and will lead projects related to your specialism: Networking (VLANs, routing, wireless,...
18 Sep, 2026
Technical Support Advisor- 1st Line - Fixed term contract
Focus Group Shoreham-by-Sea, UK
Technical Support Advisor- 1st Line (Internal- Associate Level) Fixed Term Contract ending 31st March 2026 Based in Shoreham By Sea- hybrid working Up to £40,000 equivalent About Focus Group Focus Group is a £300m-revenue technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK with their essential business technology. Following our $1bn valuation in 2024, we're scaling fast — and the people behind our technology are central to everything we do. The role We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to October 2026. Based full-time at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK. Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to...
17 Sep, 2026
Full time
IT Solutions Engineer (Networking)
Focus Group Crawley, UK
IT Solutions Engineer (Networking) Home based - Surrey/Kent/Sussex, with regular travel to customer sites including London £40,000 + car allowance/van (Internal job reference: Specialist / Team Leader) Focus Group provides essential business technology to around 30,000 customers across the UK. We're looking for a networking specialist to lead technical projects for our Operations team — someone who knows their way around VLANs, firewalls and SD-WAN (Software-Defined Wide Area Network), and enjoys being the person others turn to when things get complex. The role You'll design and deliver network projects for customers across the Surrey/Kent/Sussex and London — LAN/WAN (Local Area Network/Wide Area Network) refreshes, SD-WAN rollouts, firewall and wireless deployments — working across vendors like Meraki, Aruba, Cisco, SonicWall and Ubiquiti. You'll be the escalation point for tricky network issues, scope solutions on customer calls, and mentor other engineers along...
15 Sep, 2026
Full time
Business Development Manager
Focus Group Bellshill, UK
Business Development Manager | Where Ambition Gets Rewarded. (Internal Job Level Reference: Specialist) Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers If you're a proven B2B hunter who thrives on building from scratch and closing complex deals, this is your opportunity to join one of the UK's fastest-growing tech companies and sell some of the most advanced AI products on the market while you do it. The opportunity At Focus Group, we power the digital workplace for over 30,000 UK businesses. With a £1bn valuation and 1,300+ employees across 20 offices, we're not slowing down and neither are our top BDMs. As a BDM you'll own a protected territory and control the full sales cycle from self-generated prospecting through to close selling our complete technology stack (AI, IT, Cyber Security, Telecoms, Mobile) to SME and mid-market businesses. This is 360° ownership: you build the pipeline and you run the deal, with the chance to cross-sell and grow...
15 Sep, 2026
Full time
Business Development Manager
Focus Group Birmingham, UK
Business Development Manager | Where Ambition Gets Rewarded. (Internal Job Level Reference: Specialist) Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers If you're a proven B2B hunter who thrives on building from scratch and closing complex deals, this is your opportunity to join one of the UK's fastest-growing tech companies and sell some of the most advanced AI products on the market while you do it. The opportunity At Focus Group, we power the digital workplace for over 30,000 UK businesses. With a £1bn valuation and 1,300+ employees across 20 offices, we're not slowing down and neither are our top BDMs. As a BDM you'll own a protected territory and control the full sales cycle from self-generated prospecting through to close selling our complete technology stack (AI, IT, Cyber Security, Telecoms, Mobile) to SME and mid-market businesses. This is 360° ownership: you build the pipeline and you run the deal, with the chance to cross-sell and grow...
15 Sep, 2026
Full time
Business Development Manager
Focus Group Swinton, Manchester, UK
Business Development Manager | Where Ambition Gets Rewarded. (Internal Job Level Reference: Specialist) Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers If you're a proven B2B hunter who thrives on building from scratch and closing complex deals, this is your opportunity to join one of the UK's fastest-growing tech companies and sell some of the most advanced AI products on the market while you do it. The opportunity At Focus Group, we power the digital workplace for over 30,000 UK businesses. With a £1bn valuation and 1,300+ employees across 20 offices, we're not slowing down and neither are our top BDMs. As a BDM you'll own a protected territory and control the full sales cycle from self-generated prospecting through to close selling our complete technology stack (AI, IT, Cyber Security, Telecoms, Mobile) to SME and mid-market businesses. This is 360° ownership: you build the pipeline and you run the deal, with the chance to cross-sell and grow...
15 Sep, 2026
Full time
Business Development Manager
Focus Group Shoreham-by-Sea, UK
Business Development Manager | Where Ambition Gets Rewarded. (Internal Job Level Reference: Specialist) Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers If you're a proven B2B hunter who thrives on building from scratch and closing complex deals, this is your opportunity to join one of the UK's fastest-growing tech companies and sell some of the most advanced AI products on the market while you do it. The opportunity At Focus Group, we power the digital workplace for over 30,000 UK businesses. With a £1bn valuation and 1,300+ employees across 20 offices, we're not slowing down and neither are our top BDMs. As a BDM you'll own a protected territory and control the full sales cycle from self-generated prospecting through to close selling our complete technology stack (AI, IT, Cyber Security, Telecoms, Mobile) to SME and mid-market businesses. This is 360° ownership: you build the pipeline and you run the deal, with the chance to cross-sell and grow...
15 Sep, 2026
Full time
Business Development Manager
Focus Group Milton Keynes, UK
Business Development Manager | Where Ambition Gets Rewarded. (Internal Job Level Reference: Specialist) Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers If you're a proven B2B hunter who thrives on building from scratch and closing complex deals, this is your opportunity to join one of the UK's fastest-growing tech companies and sell some of the most advanced AI products on the market while you do it. The opportunity At Focus Group, we power the digital workplace for over 30,000 UK businesses. With a £1bn valuation and 1,300+ employees across 20 offices, we're not slowing down and neither are our top BDMs. As a BDM you'll own a protected territory and control the full sales cycle from self-generated prospecting through to close selling our complete technology stack (AI, IT, Cyber Security, Telecoms, Mobile) to SME and mid-market businesses. This is 360° ownership: you build the pipeline and you run the deal, with the chance to cross-sell and grow...
14 Sep, 2026
Full time
Contract Processing Agent
Focus Group Exeter, UK
Contract Processing Agent Reporting to: Customer Loyalty Team Lead Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation) Salary: £25,000 + Annual Performance Based Bonus (Internal Job Level Reference: Associate) Join Focus Group as a Contract Processing Agent and keep our processes seamless Who We Are: At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant. George's Story... Don't just take our word for it. George joined Focus Group in May 2025 with no prior experience in telecoms or IT, and in 15 months he's progressed from the team into a Customer Loyalty Executive role. "The culture within the Exeter office is undoubtedly our best quality. There...
14 Sep, 2026
Full time
Contracts Administrator
Focus Group Exeter, UK
Contract Processing Agent Reporting to: Customer Loyalty Team Lead Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation) Salary: £25,000 + Annual Performance Based Bonus (Internal Job Level Reference: Associate) Join Focus Group as a Contract Processing Agent and keep our processes seamless Who We Are: At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant. George's Story... Don't just take our word for it. George joined Focus Group in May 2025 with no prior experience in telecoms or IT, and in 15 months he's progressed from the team into a Customer Loyalty Executive role. "The culture within the Exeter office is undoubtedly our best quality. There...