Focus Group
Birmingham, UK
Job Title Senior Service Manager Salary Highly competitive package Location Central Birmingham (Hybrid) PE-backed Technology business (MSP) $1bn valuation 1100+ employees and scaling with M&A activity Inclusive, collaborative, high-performing culture Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. The Senior Service Manager is responsible for the strategic leadership of key client(s) of Focus Group covering service operations and service delivery. The role is responsible for driving service excellence while maintaining alignment with business objectives and customers requirements. This role requires a strategic thinker with exceptional stakeholder management skills, a deep understanding of ITIL frameworks, and a proven track record in managing...