Job Description
Job Type: Permanent / Full TimeDepartment: Swiss TimeLocation: EssexReports to: Assistant ManagerDirect Reports: 5+
Salary: £30,000 per annum
About the Role
We are seeking an experienced and driven Team Leader to lead, inspire, and develop a high-performing team within Swiss Time Services.
In this role, you will ensure operational excellence, regulatory compliance, and efficient processes that support both departmental and organisational objectives. You will play a critical part in creating a motivated, well-trained, and engaged team that delivers outstanding results for internal and external stakeholders.
Key Responsibilities
? Team Leadership
Lead, coach, and motivate team members to achieve individual KPIs and departmental goals
Set clear performance expectations and lead by example
Create an engaged, informed, and high-performing team culture
? People Management & Workforce Planning
Build a positive and inclusive environment that encourages development and accountability
Ensure team members are multi-skilled across operational disciplines
Organise team resources effectively to meet business needs and deliver operational consistency
? Performance Management
Drive financial and operational performance while controlling costs
Monitor and improve operational efficiency in line with business requirements
Address performance with a coaching mindset, supporting continuous improvement
? Operational Compliance & Governance
Ensure adherence to regulatory requirements, company policies, and operating procedures
Maintain a safe, secure, and compliant working environment
Keep the team up to date with regulatory changes and ensure understanding is consistently validated
? Collaboration & Stakeholder Engagement
Work cross-functionally to drive operational improvements and efficiencies
Promote teamwork, knowledge sharing, and best practice across departments
Act as a key advocate for collaboration within the organisation
? Projects & Continuous Improvement
Lead and implement change initiatives (process improvements, new ways of working, policies)
Ensure smooth adoption of change with minimal disruption to operations
Promote continuous improvement and innovation within the team
? Communication
Deliver clear, effective communication to enhance team understanding and performance
Build strong relationships with colleagues and stakeholders
Ensure key messages are understood, reinforced, and followed up
Essential Requirements
- Proven experience managing teams in an operational environment
- Strong leadership and organisational skills
- Experience with performance management frameworks and KPI delivery
- Excellent verbal and written communication skills
- Strong interpersonal and stakeholder management abilities
- Demonstrable experience in process optimisation and operational efficiency
- Track record of delivering change, transformation, or projects
- Excellent problem-solving and decision-making skills
- Strong business acumen and commercial awareness
- Ability to work in a dynamic, fast-paced environment
What We Offer
- Competitive salary + benefits package
- Career development and progression opportunities
- Collaborative and supportive working environment
- Opportunity to lead impactful operational initiatives
