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2nd Line Technical Analyst (Out of Hours - Nights/Weekends)

Full time Information Technology

Job Description

Chalkline (part of Focus Group) is looking for a 2nd Line Technical Analyst to join them in their growing Out of Hours team in their Borehamwood office (WD6).

This is an excellent opportunity for a driven, eager 2nd Line Support or Projects Engineer looking for their next step. The role is to support our clients by working with the latest Microsoft technologies (Microsoft 365, Azure and Windows Server).

The role is based in the Borehamwood office, to work shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends.

Requirements

Flexibility around working hours to ensure delivery of service will be of great advantage for the role and naturally expected from time to time.

Ideal applicants will have 2-3 years’ experience and demonstrate support and project delivery knowledge to a 2nd line level of the following technologies:

  • Microsoft 365 (Exchange Online, SharePoint Online, Entra ID, Microsoft Intune)
  • Microsoft Azure
  • Windows Server 2025 and previous versions
  • SQL Server
  • Active Directory
  • PowerShell scripting
  • Basic Windows based networking – TCP/IP, DNS, DHCP etc
  • Basic routing, switching & firewall knowledge

It would also be expected that applicants hold relevant Microsoft certifications (Associate or Expert).

Benefits

In return we will provide a fun working environment in which you will have the opportunity to support high profile clients and develop your career, along with great benefits. 

 

Technical

  • £500 uplift to base salary for passing Microsoft Certification (aligned to Microsoft Solutions)
  • Exam preparation study time
  • 'Thanks’ CSAT Amazon vouchers

General

  • 24 days holiday plus bank holidays
  • Holiday Trading (buy & sell up to 5 days)
  • 4% Pension contribution (matched by employee)
  • Bupa Cash plan with EAP support after 1 month service
  • Private Health Insurance after 2 years’ service
  • Day off for your birthday
  • Electric car scheme via salary sacrifice
  • Cycle2Work Scheme
  • Monthly Chalkline Champion award nomination
  • Regular socials & Team building activities
  • Regular Lunch & Learns
Focus Group
About Focus Group

We’re here to help your business shine. We’re committed to creating opportunities for our customers and for our own team, together with developing trusted relationships in our local communities. Ultimately, we believe in doing business the right way and we’re here to make good things happen.

Employing over 1000 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff. Like growing your business.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your IT optimised, your business phone system at the top of its game, your data secure, your teams connected and your customers happy. At all times.

Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Beyond technology, we are deeply committed to taking positive and meaningful steps towards a sustainable future.

Apply Now