Focus Group
Exeter, UK
Customer Loyalty Executive | Save Customers, Build Relationships £24-25k Base + Up to £1k Monthly Bonus | Shoreham-by-Sea (Hybrid) Turn at-risk customers into loyal advocates. Your problem-solving saves revenue. About Focus Group At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses, and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. The Role: As a Customer Loyalty Executive , you're the last line of defence when customers are considering leaving. Your mission? Understand their challenges, solve their problems, and show them why staying with Focus Group is the right decision. This isn't customer service it's strategic retention. You'll identify at-risk accounts, intervene at critical moments, and turn potential churn into renewed loyalty and growth opportunities. Your day-to-day: Contacting customers who've submitted leaving notifications...