BAE Systems
Barrow-in-Furness, UK
Job title: IT Service Delivery Manager
Location: Barrow-in-Furness (on site)
Salary: Circa £ 55,000 (depending on skills and experience)
What you’ll be doing:
Main interface between Business Unit and Shared Services for IT operational issues/matters
Ensuring that the Customer receives the highest level of service from the Service Operations Team and Managed Suppliers
Managing Customer expectations and communications for the Customer organisation
Managing Operational Change within the Service Operations Team
Driving Customer Satisfaction and Service Improvement Initiatives
Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation
Staying abreast of any Enterprise& Business Group projects/changes that may impact the customer organisation and representing their customer in Operational Readiness...