42 customer service jobs found in Birmingham

Customer 1st Advisor Castle Vale, Birmingham £27,218 per annum Permanent, Full Time (37 hours) Closing Date: 27th August 2026 (12pm) Interviews: week commencing the 7th September 2026 Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same. About the role In this role you will: Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity Provide a professional front-of-house reception service, ensuring customers feel welcome and supported Handle customer enquiries via face-to-face contact, telephone and written communication Work closely...

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building...

Resident Experience Advisor This is a part time role for 20 hours Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day. Sound like your cup of tea? Here’s a bit about the role… About the role As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, you’ll welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same. You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas...

Business Development Executive | Birmingham B1 2RX (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero sales...

Career Level: 10 Entry Posting Date: 9 May 2025 Location: Hybrid (Office-based in the UK) Salary: Competitive hourly rate Hours: 9:00am – 5:30pm (Monday to Friday, 1-hour lunch break) Contract Type: Temporary (length of campaign to be confirmed) Join Our Outbound Customer Engagement Team Are you a confident communicator who thrives on speaking to people? Do you enjoy delivering excellent service and working in a fast-paced, target-driven environment? If so, we want to hear from you! We’re looking for an Outbound Call Advisor to join our ClearConnect team for a temporary call campaign focused on engaging with members about their membership upgrade options. This is a fantastic opportunity to gain experience in a friendly, professional environment and make a real impact by helping members get the most out of their service. This role is ideal for someone with excellent telephone manners, strong attention to detail, and a positive, can-do attitude. What You’ll Be Doing: Make...

Washroom Service Driver £12.92 per hour £26,879 + Bonus (OTE £28,079) per year 40 hours guaranteedPermanent Monday to Friday No scheduled weekends The Washroom Service Driver role at phs will involve: You'll follow a pre-planned daily route visiting our customers to: Collect feminine hygiene bins and nappy bins within customer premises Service and replace hygiene products Complete compliance documentation (digital and paper-based) Deliver professional and courteous customer service Return to the depot once a week to unload collected waste Routes and schedules are centrally planned to ensure efficiency, safety and compliance.This is a physically active role suited to someone who prefers being on the move. The ideal candidate for a Washroom Service Driver at phs will have: Full UK Manual Driving Licence (held 12+ months) Maximum 6 points (no DR/DD/CD/TT/IN/AC endorsements in last 5 years) Able to work within a 6am-6pm window (40 hours per week) Reliable,...

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us. About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference Get to know our in-store offers and schemes and promote them - the more info we can give...

Role Overview: Job Title:  People and Culture Assistant Location:  Hybrid (1 day per week in Burntwood, Staffordshire office) Reports To: People Services Manager Salary: £25,480 per annum Role type: 1 full time permanent and 1 full time FTC FOR 12 months.     About the Role Looking to start your career in HR? This could be the perfect opportunity!   We’re offering a fantastic entry-level role within our fast-paced and friendly People Team. This is an ideal position for someone with strong customer service and administrative skills who’s looking to gain experience in the world of HR. You don’t need prior HR experience to apply - what matters most is your attention to detail, ability to stay organised, and passion for delivering excellent support to colleagues across the business.   If you're proactive, people-focused, and ready to learn, we’d love to hear from you!     About Busy Bees and Our Culture Established in 1983,  Busy Bees  is the largest childcare...

Role Overview: Title: Employee Relations Manager Department: People Team Contract: Full Time | Permanent Based: Burntwood head office - Hybrid  Reporting to: Head of People & Culture Salary: Up to £50,000 per annum DOE     About the Role As Employee Relations Manager , you will take ownership for ensuring overall Employee Relations best practice, advice, training, policy and compliance across the business. You will manage a team of Advisers to ensure they are providing effective, efficient, responsive and commercial Employee Relations advice and support, with a huge focus on customer service and continuous improvement. You will ensure Managers are provided with advice and resources to navigate sensitive and complex situations, whilst protecting the organisation from risk. You will also partner with the National Support Centre management team to drive engagement and support proactive people activity.     About Busy Bees Founded in 1983, Busy Bees is...

Resident Experience Advisor This is a fixed term contract till 18/11/2026 Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day. Sound like your cup of tea? Here’s a bit about the role… About the role As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, you’ll welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same. You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all...

Responsibilities: Job Title: Transport Admin Clerk Location: Coventry Full-time: Permanent    Salary: £30,588.59 - £38,235.74    Are you organised and detail-oriented? Do you have a passion for logistics and transportation? If so, we want you to join our team as a Transport Admin Clerk!   About Us:  Martin Brower is a global leader in supply chain solutions, providing end-to-end logistical support to some of the world's most iconic restaurant brands such as McDonald’s and Papa John’s.   Position Summary:   Provide administrative support to the Transport team whilst ensuring the consistent and effective application of procedures and practices under the guidance of the Transport Operations Manager De-Brief Drivers Check paperwork from drivers is completed correctly and ensure errors are corrected Confirm that deliveries made on time and within the planned hours / kilometres Confirm with the drivers that there are no issues concerning the journey and the...

Job Profile: A fabulous opportunity to recruit a highly motivated candidate as a Trainee Negotiator at our very successful Your Move branch in Bedworth.   This branch is part of  National Home Move  who are a network of 63 Your Move and Reeds Rains franchise branches across England.   We are looking for a confident new recruit who is keen on sales and customer service to support the team in various tasks involved in the sale and lettings process. Property experience is not essential as full training will be given, in the role as well as supporting progression in negotiator role.   Job Details   Generating new business Support the Residential Sales Team, booking in Valuations and FS calls, viewing feedback etc Maintain the social media platforms. Support the viewings and inspection process. Liaise with Tenants, Landlords and the Property Management Department. Ensure that all databases are maintained and regularly updated. Experience:...

HGV Trailer Technician Location: Nuneaton Employment Type: Full-Time, Permanent – Day Shift Working Hours: Monday to Friday, with overtime opportunities available Salary: £18.80 per hour Why Join Us? At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe. We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart: Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year! Outstanding Earning Potential: Boost your income with overtime paid at time and a half, and double pay on Sundays. Your skills and dedication deserve generous rewards! £1000 Welcome Bonus: We value your expertise and commitment, so you’ll receive a £1000 joining bonus as a warm welcome to...

Your new company HAYS are proud to be supporting the search for a newly created Continuous Improvement Lead position within a growing, multi-site business. This is a fantastic opportunity for an experienced finance transformation professional to take ownership of the continuous improvement agenda across Accounts Receivable and Accounts Payable. The successful candidate will lead key projects focused on process optimisation, automation, systems enhancement, cash collection performance and operational efficiency, working closely with Finance, Operations and IT teams. The role offers a genuine opportunity to drive meaningful change, deliver measurable business improvements and embed a culture of continuous improvement, making it ideally suited to someone with experience in finance operations, shared services, Lean/Kaizen methodologies, process transformation and stakeholder management. Your new role Lead finance transformation projects from planning through to delivery and...

Financial Promotions Team Leader - Hybrid Solihull PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 partner AR firms nationally. PRIMIS form part of the LSL Property Services plc group. We are recruiting for a new Financial Promotions Team Leader to join our Financial Promotions department. The team are an integral part of our large Risk and Compliance function. The Financial Promotions Team Leader is responsible for the day-to-day leadership and operational management of the Financial Promotions function, ensuring financial promotions are assessed and approved in accordance with regulatory requirements, internal policies, and agreed service standards. Alongside leading a team of Financial Promotions Consultants, the role is accountable for maintaining high-quality standards, effective operational controls, and a culture of continuous improvement, whilst providing practical,...

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Kitchen Assistant to help us achieve our goals. As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes kitchen. Joining us at Cofton Park Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance...

Job Title: Interim Head of Sustainability & Campus Services Location: Birmingham Salary: £42,254 - £43,482 per annum - SS7 Job type: Full-Time, Fixed term until 11th June 2027. UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is seeking an experienced and motivated leader to join our Estates & Facilities team as Interim Head of Sustainability & Campus Services. This exciting fixed-term opportunity will play a key role in delivering the University's sustainability ambitions while leading a range of campus services that directly support the student and staff experience. The post is offered on a fixed-term basis until June 2027. Reporting to the Deputy Director of Estates & Facilities, you will lead the delivery of sustainability initiatives across campus, curriculum and community, working closely with senior leaders and stakeholders to drive positive...

3rd Line Engineer – Networking Reporting to: Dedicated Service Desk Team Leader Location: Birmingham (primary), with options for Shoreham by Sea or Exeter Working Pattern: Hybrid, with periodic travel to Birmingham expected Internal Job Level: Specialist Salary: £40,000 - £45,000 About Focus Group Focus Group is one of the UK's leading providers of business technology solutions, delivering connectivity, communications, cloud and managed IT services to thousands of customers nationwide. As we continue to grow, we're looking for talented technical specialists who want to work with cutting-edge technologies, develop their expertise and play a key role in supporting complex customer environments. We pride ourselves on investing in our people, promoting internal progression and creating a collaborative culture where expertise is recognised and rewarded. The Role We are seeking an experienced 3rd Line Engineer - Networking to join our Managed Services...

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part...

Job Profile: Mortgage Advisor – Home Working - Employed - Out of Hours roles   PRIMIS Mortgage Network are seeking several  experienced CAS Mortgage and Protection Advisors to join a large 100 Advisor + PRIMIS Mortgage Network partner firm who operate a nationwide Mortgage Advisory operation servicing an abundance of leads introduced to this busy and highly successful partner firm.   The firms contracted introducers consist of a multitude of key relationships nationally with Financial Services focused Estate Agency businesses nationwide – The firm offer remote advice to their introducers customers all over the UK.   The partner firm are keen to recruit several of Out of Hours advisors to service their customers when suits the customer best. You select your working pattern – We are keen to appoint advisors that can commit to appointment slots available to service our customers between circa 7 am to 9 pm midweek and also offer Saturday and Sunday...