26 customer service jobs found in Birmingham

Customer 1st Advisor Castle Vale, Birmingham £27,218 per annum Permanent, Full Time (37 hours) Closing Date: 27th August 2026 (12pm) Interviews: week commencing the 7th September 2026 Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same. About the role In this role you will: Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity Provide a professional front-of-house reception service, ensuring customers feel welcome and supported Handle customer enquiries via face-to-face contact, telephone and written communication Work closely...

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building...

Resident Experience Advisor This is a part time role for 20 hours Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day. Sound like your cup of tea? Here’s a bit about the role… About the role As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, you’ll welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same. You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas...

Business Development Executive | Birmingham B1 2RX (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero sales...

Career Level: 10 Entry Posting Date: 9 May 2025 Location: Hybrid (Office-based in the UK) Salary: Competitive hourly rate Hours: 9:00am – 5:30pm (Monday to Friday, 1-hour lunch break) Contract Type: Temporary (length of campaign to be confirmed) Join Our Outbound Customer Engagement Team Are you a confident communicator who thrives on speaking to people? Do you enjoy delivering excellent service and working in a fast-paced, target-driven environment? If so, we want to hear from you! We’re looking for an Outbound Call Advisor to join our ClearConnect team for a temporary call campaign focused on engaging with members about their membership upgrade options. This is a fantastic opportunity to gain experience in a friendly, professional environment and make a real impact by helping members get the most out of their service. This role is ideal for someone with excellent telephone manners, strong attention to detail, and a positive, can-do attitude. What You’ll Be Doing: Make...

About the role As a Team Leader in one of our stores, reporting to the Hub Manager, you will be the duty manager in store and responsible for leading and inspiring the store team day to day to deliver an exemplary customer experience. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: pre-screening, dispensing, accuracy checks and much more. In your role as a Team Leader you will have plenty of opportunities to develop your clinical and leadership skills. With an industry leading ‘Step Into Optics’ training programme and additional leadership training programmes, we are committed to helping you develop and carve out a career at Boots Opticians. What you’ll need to have • Worked in an Opticians or within an optical environment • Desire to learn It would be great if you also have • Led or coached a team Our benefits...

Washroom Service Driver £12.92 per hour £26,879 + Bonus (OTE £28,079) per year 40 hours guaranteedPermanent Monday to Friday No scheduled weekends The Washroom Service Driver role at phs will involve: You'll follow a pre-planned daily route visiting our customers to: Collect feminine hygiene bins and nappy bins within customer premises Service and replace hygiene products Complete compliance documentation (digital and paper-based) Deliver professional and courteous customer service Return to the depot once a week to unload collected waste Routes and schedules are centrally planned to ensure efficiency, safety and compliance.This is a physically active role suited to someone who prefers being on the move. The ideal candidate for a Washroom Service Driver at phs will have: Full UK Manual Driving Licence (held 12+ months) Maximum 6 points (no DR/DD/CD/TT/IN/AC endorsements in last 5 years) Able to work within a 6am-6pm window (40 hours per week) Reliable,...

About the role As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager. Your priorities will include: Planning the Care Services workload to ensure that your team provides the very best service possible. You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers. You will resolve queries and issues raised by care homes. Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and...

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Kitchen Assistant to help us achieve our goals. As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes kitchen. Joining us at Cofton Park Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance...

Job Title: Interim Head of Sustainability & Campus Services Location: Birmingham Salary: £42,254 - £43,482 per annum - SS7 Job type: Full-Time, Fixed term until 11th June 2027. UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is seeking an experienced and motivated leader to join our Estates & Facilities team as Interim Head of Sustainability & Campus Services. This exciting fixed-term opportunity will play a key role in delivering the University's sustainability ambitions while leading a range of campus services that directly support the student and staff experience. The post is offered on a fixed-term basis until June 2027. Reporting to the Deputy Director of Estates & Facilities, you will lead the delivery of sustainability initiatives across campus, curriculum and community, working closely with senior leaders and stakeholders to drive positive...

3rd Line Engineer – Networking Reporting to: Dedicated Service Desk Team Leader Location: Birmingham (primary), with options for Shoreham by Sea or Exeter Working Pattern: Hybrid, with periodic travel to Birmingham expected Internal Job Level: Specialist Salary: £40,000 - £45,000 About Focus Group Focus Group is one of the UK's leading providers of business technology solutions, delivering connectivity, communications, cloud and managed IT services to thousands of customers nationwide. As we continue to grow, we're looking for talented technical specialists who want to work with cutting-edge technologies, develop their expertise and play a key role in supporting complex customer environments. We pride ourselves on investing in our people, promoting internal progression and creating a collaborative culture where expertise is recognised and rewarded. The Role We are seeking an experienced 3rd Line Engineer - Networking to join our Managed Services...

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part...

Job Profile: Mortgage Advisor – Home Working - Employed - Out of Hours roles   PRIMIS Mortgage Network are seeking several  experienced CAS Mortgage and Protection Advisors to join a large 100 Advisor + PRIMIS Mortgage Network partner firm who operate a nationwide Mortgage Advisory operation servicing an abundance of leads introduced to this busy and highly successful partner firm.   The firms contracted introducers consist of a multitude of key relationships nationally with Financial Services focused Estate Agency businesses nationwide – The firm offer remote advice to their introducers customers all over the UK.   The partner firm are keen to recruit several of Out of Hours advisors to service their customers when suits the customer best. You select your working pattern – We are keen to appoint advisors that can commit to appointment slots available to service our customers between circa 7 am to 9 pm midweek and also offer Saturday and Sunday...

The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations. Job Type: Permanent Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex...

Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 8 offices across the East and West Midlands and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Lettings Negotiator. This is a full-time, permanent position located in our Sutton Coldfield office. You'll enjoy a standard workweek of 08:45am - 17:30pm Monday to Friday along with 1 in 2 Saturdays 09:00am - 16:00pm with a day off in lieu in return.The realistic OTE for this role £26,000 - £28,000 (uncapped) depending on performance. Let's talk about the role. It involves: Liaising with prospective tenants, qualifying their needs and requirements and seeking to match them to a suitable new home. Conduct viewings,...

We’re looking for an additional Veterinary Surgeon to join The Vet Clinic at Birmingham Dogs Home, independent, charity-owned clinic. You will be working with dedicated team of veterinary professionals, in collaboration with our rehoming centre to care for Birmingham Dogs Home’s animals. You will also be providing a high-quality, first opinion service to private owners and their pets in our independent, charity-owned clinic. (N.B. All profits from the vet clinic go back to support the charity’s work). We can provide: * A supportive, welcoming team to work with * A purpose-built Vet Clinic equipped with digital x-ray equipment and ultrasound, a separate dental room (with digital dental x-ray equipment), in-house laboratory area, separate dog and cat wards. * Salary of up to £75,000 FTE depending on experience * Full-time position (40 hours per week on average over 4 days) we can look at alternative requirements should a strong candidate have a particular need to work certain hours...

Job Profile: Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge. We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network   PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers. We are seeking additional RICS accredited Residential Surveyors nationwide, to support the growing volume of Mortgage Valuation work that the UK’s leading lenders rely on e.surv to complete. 

Job Profile: Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge. We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network   PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers. We are seeking additional RICS accredited Residential Surveyors nationwide, to support the growing volume of Mortgage Valuation work that the UK’s leading lenders rely on e.surv to complete. 

We’re recruiting for a motivated Mobile Vehicle Technician to join our busy Mobile Service Team.  We are a 24/7 operation so can offer hours to suit you.  For a Technician career that’s future proof DriveForwards. For the right candidate this position will offer: Exceptional career progression with fantastic earnings potential Start and finish on your driveway Performance Related Bonus 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Industry leading package Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website Toolbox Insurance During your first 12 months of Employment, you will be trained to IMI Level 3 in Electric Vehicle Maintenance and repair to ensure your skills remain relevant throughout your...

For a Technician career that’s future proof DriveForwards A lot’s changing for automobile technicians right now. At TrustFord, we’ve got the training to keep you up to date on everything from electric vehicles to state-of-the-art features like voice-recognition controlled playlists. As the largest Ford dealership in Europe, we’ll take good care of you, too. With benefits from 33 days’ holiday to heavily discounted cars, you can Drive Forwards in style as a Technician here. About You: To deliver high standards of technical advice, service and maintenance to all our TrustFord customers. Has a proven track record of working on light commercial vehicles. Have a full valid driving licence, an NVQ Level 3, City & Guilds or equivalent. Have previous Automotive Technician  experience. Ideally, you'll also have an MOT testing qualification and some main dealership experience.    During your first 12 months of Employment, you will be trained to IMI Level 3 in...