228 customer team leader jobs found

Title:  Telecare Response Officer   Contract Type:  2x 6 months Fixed Term Contract, Part Time, 29 hours.  Salary:  £23,894 Regional Salary (Pro rata - FTE - £29,867)  Grade:  3  Reporting Office:  Fiona Gardens, Manchester  Persona:  Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required   Working Pattern:  7.25-hour day shifts between 6 am to 9 pm, with alternate weekends and bank holidays on a rota basis. Additional payments include 50% extra for weekend shifts and 20% extra for early morning and late evening weekday shifts  Closing Date: 13th August 2026 – 23:00   Interview Dates: Interviews will take place in person week commencing 24th August 2026     Please click here for role profile –   TrustCall (Alert & Response) Technician Please note that the official title for this position is TrustCall...

IT Solutions Engineer Aylesbury Area (home-based) — covering Buckinghamshire, Bedfordshire & Oxfordshire £40,000 + Car Allowance or Van + Overtime (Internal job level reference: (Specialist / Team Leader) Focus Group is one of the UK's leading providers of essential business technology, supporting around 30,000 customers with everything from connectivity and telecoms to IT solutions, cyber security and energy – all from one place. Backed by Hg Capital and valued at over $1 billion, we're scaling fast, investing heavily in AI, and growing our reach through strategic acquisitions. As we continue to expand, we're setting new standards in managed service excellence and building a business that's genuinely going places. Are you an experienced IT engineer who's ready to lead, not just support? At Focus Group, we're looking for a Solutions Engineer to deliver hands-on installations and support for customers across Buckinghamshire, Bedfordshire and Oxfordshire. You'll...

Title:  Sheltered Housing Scheme Manager  Contract Type: Permanent, Full Time - 36 Hours  Salary: £24,545 per annum to £ 27,000 per annum (Regional salary) depending on experience  Grade: 3 (Regional salary)  Working Location:  Stretford, Manchester – with flexibility for other local schemes (Please add postcodes)  Working Hours: Monday to Friday. AM at 1 scheme PM at the other. Scheme locations are in South Trafford. Travel between the schemes may be required. Persona:  Site Based Worker: Site based and may attend the Manchester office on an ad-hoc basis Closing Date:  11th August 2026 – 1:00 PM  Interview Date: To be confirmed (Interviews will be held in person)     Please click here for then Role Profile: Sheltered Housing Scheme Manager   Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.   L&Q reserves the right to not progress applications for candidates who...

Title: Customer Escalation Officer Contract Type: 1 x permanent 35 hours p/w 1 x FTC (12 months 35 hours p/w) Salary: From £31,955 per annum (London weighted salary) or from £27,796 per annum (Regional salary), dependant on experience Grade: 5 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) with Thursday as the day to be worked at the reporting officer Closing Date: 10th August 2026 Interview Date: 18th August 2026   Please click here for the role profile.   Benefits include:   Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …   Early applications...

Cloudflare Solutions Engineer Up to £65,000 Hybrid from any of our Hub Offices with some travel expected. (Internal job level reference Specialist / Team Leader) Focus Group is a £300m-revenue, 1,400-person managed service provider backed by Hg Capital, delivering essential business technology to over 30,000 SME customers. We're also Cloudflare's sole UKI Design Partner for Cloudflare One (CF1). We're looking for a Senior Cloudflare Solutions Engineer to take technical ownership of Cloudflare delivery, leading CF1 design partner engagements and wider projects from detailed design through build, migration and customer onboarding. This is a hands-on, customer-facing role covering the full Cloudflare platform — Zero Trust and SASE (Secure Access Service Edge), Application Security, and the developer and AI platform — with occasional UK travel for customer workshops and go-lives. What you'll be doing Acting as senior technical lead on CF1 and wider Cloudflare projects,...

IT Solutions Engineer (Networking) Home based - Berkshire, Hampshire or Surrey, with regular travel to customer sites including London £40,000 + car allowance/van (Internal job reference: Specialist / Team Leader) Focus Group provides essential business technology to around 30,000 customers across the UK. We're looking for a networking specialist to lead technical projects for our Operations team — someone who knows their way around VLANs, firewalls and SD-WAN (Software-Defined Wide Area Network), and enjoys being the person others turn to when things get complex. The role You'll design and deliver network projects for customers across the UK — LAN/WAN (Local Area Network/Wide Area Network) refreshes, SD-WAN rollouts, firewall and wireless deployments — working across vendors like Meraki, Aruba, Cisco, SonicWall and Ubiquiti. You'll be the escalation point for tricky network issues, scope solutions on customer calls, and mentor other engineers along the way. You'll...

Title:   Support Worker x 3  Contract Type:  Permanent, Full Time - 37 hours per week  Salary:  £28,552 Per Annum  Grade:  3  Reporting Office/Working Location:   Mental Health Service (Redbridge or Waltham Forest)    Persona:  Site Based Worker - Contractual hours to be worked from allocated site, with ad hoc office attendance as required  Working Pattern:  Rota basis - 0900 – 1700  (Monday through Sunday) , 0800 – 1600  (Monday through Sunday) , 1500 – 2200  (Monday through Sunday) , Sleep-in (2200 – 0800), Wake-in night where applicable Closing Date:  3rd July 2026 Interview Dates: To be Confirmed Please here for the role profile –  Support Worker Benefits include: 21 days annual leave, Westfield Health Cash Plan, excellent pension scheme and non-contributory life assurance, lifestyle benefits, Employee Assistance Programme and ongoing training and development to help you succeed and grow your career with...

Electrician West - 8014 Title: Electrician - Maintenance/Installer Contract Type: Permanent, full time, 40 hours per week Salary: £43,000 - £46,500 per annum (based on qualifications & experience) Grade: DM Tech 05 Working Location: West Region - Slough & Berkshire Mobile Based Worker: contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required   Closing Date: Monday 3rd August 2026 at 9am Interviews - 6th August 2026   *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)   With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.   Early applications are encouraged as we reserve the right to close the advertisement...

Title: Electrician - Maintenance/Installer Contract Type: Permanent, full time, 40 hours per week Salary: £43,000 - £46,500 per annum (based on qualifications & experience) Grade: DM Tech 05 Working Location: South East  Mobile Based Worker: contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required   Closing Date: Monday 3rd August 2026 at 9am Interviews - 6th August 2026   * Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)   With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.   Early applications are encouraged as we reserve the right to close the advertisement...

Head of Corporate Operations Location: Hybrid – regular travel to Focus Group offices and customer sites as required Department: Operations Reporting to: Technical Director UK • Remote - Up to £80k (Dependent on experience) + benefits (Internal job level: Senior Manager / Head Of) About Focus Group Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes. The Role This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers. As Head of Corporate Operations , you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes....

Title:  Senior Housing Income Officer NB. The official title for this role is Senior Customer Account Lead. Contract Type:  Permanent, Full Time, 35 hours Salary:  Starting from £37,451 per annum (London weighted salary) or £33,688 per annum (Regional salary) Grade:  7 Reporting Office:  London, Stratford or Manchester, Trafford Persona:  Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 27th July 2026 – 23:00 Interview Dates:  Week commencing 10th August 2026 via Ms Teams Start Date:  28th September 2026   Please click here for the role profile -  Senior Housing Income Officer.pdf Benefits  include:   Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid...

Title:  Housing Income Officer NB. The formal title for this role is Customer Account Lead Contract Type:  Full Time – 35 hours per week (multiple roles) 1x Fixed Term Contract 12 months 1x Fixed Term Contract 9/10  months 2x Fixed Term Contracts  up to 6/7 months   Salary:  Starting from £34,381 per annum (London weighted salary) or £30,386 per annum (Regional salary) depending on experience. Grade:  6 Reporting Office:  London, Stratford or Manchester, Trafford (with occasional travel to West Ham Lane, Stratford for team collaboration)  Persona:  Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)  Closing Date: 27th July 2026 – 23:00 Interview Dates : Week commencing 10th August 2026 Start Date:  28th September 2026   Please click here for the role profile –  Customer Account Lead.pdf Benefits  include:...

3rd Line Engineer- Cloud Reporting to: Dedicated Service Desk Team Leader Location: Birmingham (primary), with options for Shoreham by Sea or Exeter Working Pattern: Hybrid, with periodic travel to Birmingham expected (Internal Job Level: Specialist) Salary- £40-45k Requirements At Focus Group , we're passionate about helping businesses stay connected, secure and productive through market-leading technology solutions. With continued growth, ambitious plans and a people-first culture, we've built an environment where talented technical professionals can develop their careers, expand their expertise and make a genuine impact. We're looking for an experienced 3rd Line Support Engineer with strong Azure and Microsoft 365 expertise to become a key technical specialist within our Managed Services team. As a 3rd Line Support Engineer, you'll take ownership of complex Microsoft 365 and Azure incidents and requests while acting as a senior technical escalation...

3rd Line Engineer – Networking Reporting to: Dedicated Service Desk Team Leader Location: Birmingham (primary), with options for Shoreham by Sea or Exeter Working Pattern: Hybrid, with periodic travel to Birmingham expected Internal Job Level: Specialist Salary: £40,000 - £45,000 About Focus Group Focus Group is one of the UK's leading providers of business technology solutions, delivering connectivity, communications, cloud and managed IT services to thousands of customers nationwide. As we continue to grow, we're looking for talented technical specialists who want to work with cutting-edge technologies, develop their expertise and play a key role in supporting complex customer environments. We pride ourselves on investing in our people, promoting internal progression and creating a collaborative culture where expertise is recognised and rewarded. The Role We are seeking an experienced 3rd Line Engineer - Networking to join our Managed Services...

Business Development Executive | Launch Your B2B Sales Career | Exeter (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers...

Business Development Executive | Birmingham B1 2RX (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero sales...

Title:   Resolutions Officer Contract Type:   Permanent & Fixed term contracts Hours:   Full time -35 hours, Monday – Friday, 8am-6pm Salary:   £34,381per annum (London weighted salary) or £30,386 per annum (Regional salary) Grade:   6 Reporting Office:   London, Stratford or Manchester, Trafford  Persona:   Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date:   9th July 2026 Interview process:   1 st   stage will be an assessment and 2 nd   stage will be an interview held over MS Teams   Please click here for the role profile –     Role Profile - Resolution Officer.pdf Benefits   include:   Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee...

Title:  Homeownership Account Lead Contract Type:  Permanent, Full-time (35 hours per week) Salary:  £34,381 per annum to £37,570 per annum (London weighted salary) Grade:  6 Reporting Office:  London, Stratford Persona:  Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern:  Shifts of 8am-4pm, 9am-5pm and 10am-6pm on a five-week rotation. Closing Date:  8th July 2026 Interview Dates:  16th July 2026   Please click  here  for the role profile   Benefits  include:   Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and  many more …   Early applications are encouraged as we reserve...

Title:  Senior Partnership Manager (Delivery Team – South) Contract Type:  Permanent, Full Time, 35 hours per week Salary:  £65,913 per annum to £72, 884 per annum dependant on experience. *Plus £1,300 Essential Car User Allowance Grade: 11 Reporting Office: London, Stratford Persona:   Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date:  26th June 2026 at 11pm Interview Dates:  8th July 2026, to be held face to face at our Stratford Office   Please click here for the role profile-  Role Profile - Senior Partnership Manager.docx   Benefits  include:   Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and  many...

Title: Carpenter Multi Trade Contract Type: Permanent, Full time, 40 hours Salary: £41,200 per annum Grade: 05 Working Location: East London (Tower Hamlets, Newham, Barking, Dagenham) and surrounding areas Persona: Mobile worker - contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required   Closing Date: 9th June 2026 at 11pm   Please click here for the role profile -  Carpenter Multi Trade.doc   Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.  Benefits  include:  Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan,...