Telecare Response Officer

Title: Telecare Response Officer  

Contract Type: 2x 6 months Fixed Term Contract, Part Time, 29 hours. 

Salary: £23,894 Regional Salary (Pro rata - FTE - £29,867) 

Grade: 3 

Reporting Office: Fiona Gardens, Manchester 

Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required  

Working Pattern: 7.25-hour day shifts between 6 am to 9 pm, with alternate weekends and bank holidays on a rota basis. Additional payments include 50% extra for weekend shifts and 20% extra for early morning and late evening weekday shifts 

Closing Date: 13th August 2026 – 23:00 

Interview Dates: Interviews will take place in person week commencing 24th August 2026 

Please click here for role profile –  TrustCall (Alert & Response) Technician

Please note that the official title for this position is TrustCall (Alert & Response Technician) 

Benefits Include: 25 days Annual Leave rising to 30 days with length of service, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.   

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.  

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.  

Join Our TrustCall Team at L&Q Living 

Our TrustCall service is more than just an alarm response team it's a lifeline for vulnerable individuals across Trafford. Our Alarm Receiving Centre (ARC) and Control Room play a critical role in ensuring that help is always just a button press away, providing peace of mind to thousands of clients and their families. 

• Eager to work in a state-of-the-art control room with a supportive team? 

• Looking to be part of a team that provides critical support to vulnerable adults where your quick thinking can save lives? 

• Benefit from an attractive shift pattern that balances the demands of this challenging role with your personal and professional life? 

If this sounds like you, L&Q Living offers the perfect opportunity to grow your career while making a real impact.   

Your Impact in the Role:  

• Emergency Response & Call Handling: Monitor and respond to emergency calls in our Alarm Receiving Centre (ARC), ensuring prompt and professional assistance to vulnerable clients. 

• Installation & Maintenance: Install and maintain telecare alarm equipment using basic DIY skills, ensuring customers can access help at the press of a button. 

• Customer Interaction & Support: Deliver exceptional customer service, assess client needs, and connect them with relevant support services through effective communication. 

• Collaborative Work & Reporting: Work closely with external partners like the Police and Social Services, maintaining accurate records and adhering to data protection policies. 

• Equipment Review & Emergency Visits: Conduct regular reviews of equipment and customer needs, and provide on-site assistance during emergencies using specialized tools. 

• Fleet Management: Perform safety checks and maintain emergency response vehicles, ensuring they are clean, stocked, and ready for use. 

What You’ll Bring: 

• Awareness of Vulnerable Customer Needs: Ability to identify barriers faced by older and vulnerable clients and provide appropriate support. 

• Excellent Customer Service Skills: With relevant practical experience in a customer-focused environment. 

• Strong Communication & Interpersonal Skills: To interact effectively with customers, colleagues, and external partners. 

• Basic DIY Skills: Competency in using tools for installing and maintaining telecare equipment. 

• Full UK Driving License: Essential for responding to emergency callouts – you will provided with a vehicle to move between sites. 

DBS   

For this post the successful candidate will need to apply for or be in possession of a Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk.  

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk  

About L&Q: 

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.  

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.  

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.  

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. 

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.  

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. 

Click here to find out more about L&Q and why you should join us! 

LQL 

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.