4 customer service executive jobs found in Shoreham-by-Sea

Customer Service Executive | Deliver Outstanding Customer Service & Build Lasting Relationships £25,000 - £27,000 | Shoreham-by-Sea | Full Time (Internal Job Level Reference: Associate) Keep customers happy. Solve problems. Build relationships that last. Great customer service starts with great people. At Focus Group, we believe work should be about more than just a job. Our CEO lives and breathes three simple words: Earn, Learn and Have Fun - that’s exactly what we want our people to experience. We’re a fast-growing technology business providing tailored IT solutions to businesses across the UK. With a £1bn valuation, 30,000+ customers, 1,300+ employees and 20 offices, there’s a lot happening at Focus Group and we’re just getting started. Now we're looking for a Customer Service Executive to join our Mobile team in Shoreham-by-Sea. What you'll be doing You'll be one of the key people our Mobile customers turn to, making sure they receive an outstanding...

Customer Loyalty Executive | Build Lasting Customer Relationships & Improve Retention £25k+ and Up to £1k Monthly Bonus (OTE £35k) | Shoreham By-Sea | Hybrid Working (After Probation) (Internal Job Level Reference: Associate) Keep our gold customers happy and loyal. Your retention skills protect revenue and improve service. About Focus Group £1bn valuation, 30,000+ customers, 1,300+ employees across 20 UK offices. Award-winning employer (UK's Best 100 Companies to Work For 2021). Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. Job Purpose: As a Customer Loyalty Executive in our Shoreham By-Sea office, you'll focus on customer retention by identifying at-risk accounts and intervening to improve their experience. When customers are considering leaving or showing signs...

Senior Business Intelligence Analyst Up to £50,000 Hybrid (Shoreham-by-Sea HQ, 2 days home per week) (Internal Job Level Reference: Specialist/Team Leader) About Focus Group: Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as a business ready to redefine what world-class technical support means today. The role: This is an exciting opportunity to join a fast-growing, Private Equity backed business at a time when our Data and Analytics function is central to the next phase of growth. The team sits across every division, acquisition and product at Focus Group, and...

Application Lead - ServiceNow CMDB/CSDM Internal Job Level Reference: Specialist) UK • Remote - £34,000-£42,000 (Dependant on experience) + benefits Focus Group is looking for an Application Lead (ServiceNow CMDB) to take ownership of the strategic development, configuration, and optimisation of our ServiceNow platform. You’ll act as the subject matter expert for CMDB and CSDM, driving platform performance, data integrity, and continuous improvement while aligning closely with business goals and customer outcomes. What you’ll do Own and deliver the roadmap for CMDB and CSDM, ensuring alignment with business and customer needs. Act as the technical authority for configuration data structure, classification, and integration across the organisation. Lead platform configuration, administration, and release management across BAU and project work. Design and optimise CMDB schema, data models, and workflows in line with best practice. Drive process efficiency...