23 jobs found in Shoreham-by-Sea

Out of Hours - Shift Lead Remote UK • Full-time • Competitive salary + benefits Focus Group is looking for an Out of Hours (OOHs) Shift Lead to play a key leadership role within our 24x7 Service Operations function. You’ll lead a team of Service Desk Analysts during non‑standard hours, ensuring high‑quality service delivery, strong incident management, and a consistent, customer‑first approach. As the most senior point of contact during OOHs periods, you’ll take ownership of escalations, major incidents, and emergency changes—driving fast resolution and maintaining service stability across our customer base. What you’ll do Lead and motivate the OOHs Service Desk team, driving performance against SLAs, KPIs, and CSAT targets Act as the senior escalation point during out‑of‑hours shifts, making critical decisions to resolve issues quickly Own and coordinate major incident responses, ensuring clear communication and swift service restoration Manage and...

Mobile Billing Specialist Shoreham-by-Sea (2 days per week in office) Full-time | Permanent About the Role We’re looking for a highly organised and detail-driven Mobile Billing Specialist to join our growing team. This role sits at the heart of the mobile operation, co-managing day-to-day billing activities across internal and external systems. Working in a fast-paced environment, you’ll collaborate closely with account managers, provisioning teams, suppliers, and wider billing teams to ensure billing accuracy, efficiency, and continuous improvement. This is a fantastic opportunity to build deep expertise across billing systems, supplier management, and cross-functional operations. Key Responsibilities Manage and respond to queries within the billing mailbox, ensuring timely and professional communication Perform weekly bill run checks, identifying and resolving issues such as unallocated usage, missing services, and incorrect data Review Profit & Loss...

Business Development Manager | Own Your Territory. Own Your Earnings. Award-Winning Tech Scale-Up  |  £1bn Valuation  |  30,000+ Customers If you're a B2B hunter who thrives on building from scratch and closing complex deals, this is your opportunity to join one of the UK's fastest-growing tech companies and earn accordingly. The opportunity At Focus Group, we power the digital workplace for over 30,000 UK businesses. With a £1bn valuation and 1,300+ employees across 20 offices, we're not slowing down and neither are our top BDMs. As a BDM you'll own a protected territory and control the full sales cycle, from cold outreach to close. Selling our complete technology stack (Telecoms, IT, Cyber Security, Mobile) to SME and mid-market businesses. Initially this is a self gen role but once embedded and proven you'll partner with our BDEs to help feed you qualified appointments and work in a structure built for high performers. Real success stories Ruben Joined...

We’re Hiring – Internal Support Engineer 1st/2nd Line Salary – Up to £27,000 (DOE) Location – Shoreham-by-Sea Support our success as a 1st/2nd Line Internal Support Engineer at Focus Group Who we are At Focus Group, we’ve been connecting businesses with brilliant technology since 2003. Today, we support over 30,000 customers across the UK and are proud to be one of the UK’s fastest-growing tech providers — recently joining the exclusive list of privately owned ‘unicorn’ businesses with a $1bn valuation. What we’re looking for We’re looking for a confident and capable high 1st/2nd Line Internal Support Engineer to deliver outstanding IT support to our colleagues. You’ll be someone who loves problem-solving, thrives in a collaborative environment, and is happy working through tickets both independently and alongside a wider team. You’ll be: ✔ Experienced in IT support, ideally in a managed services or helpdesk environment ✔ Strong on both technical...

IT Technical Support Analyst (1st/2nd Line) Fixed Term Contract ending October 2026 Shoreham-by-Sea Up to £40,000 equivalent About Focus Group Focus Group is a £300m-revenue technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK with their essential business technology. Following our $1bn valuation in 2024, we're scaling fast — and the people behind our technology are central to everything we do. The role We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to October 2026. Based full-time at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK. Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to resolution. What you'll be doing You'll handle a...

AI & Automation Manager Location: Hybrid – HQ in Shoreham‑by‑Sea Reports to: Head of Proactive Services Focus Group is a leading UK provider of IT and communications services to over 30,000 SMB customers. As we continue to scale, we’re embedding AI and intelligent automation into Service Operations to improve efficiency and customer experience. We’re seeking an AI & Automation Manager to own the operational adoption of AI, automation, and contact centre tooling within Service Operations. This is a senior operational role focused on turning AI capability into business‑as‑usual outcomes. The Role You will: Own AI platform adoption and performance across Service Operations Lead governance and prioritisation of the automation programme Act as the operational lead for contact centre platform improvements Manage and develop the Automation Team Translate operational needs into clear priorities and requirements Track adoption, performance, and...

Learning & Development Manager Focus Group  |  Hybrid – Shoreham by Sea  |  £70,000  |  12-Month Fixed Term Contract Deliver learning that makes a difference. Focus Group is one of the UK's fastest-growing technology businesses — £300m revenue, 1,300 people, 30,000 SME customers, and a $1bn valuation achieved in 2024. Backed by Hg Capital and growing fast through both organic expansion and strategic acquisition, we're investing seriously in how our people learn and grow. We need an experienced L&D professional who's energised by doing — someone who can design and deliver outstanding learning experiences across a diverse, geographically dispersed workforce. The strategy is set. Now we need someone to bring it to life. If you thrive on seeing your work make a real impact on real people, this role is for you. The role Joining our People team and reporting to the Head of People, you'll work across the entire Group — partnering with leaders and teams to deliver...

Customer Engagement Executive | Retain & Grow Our Customer Base £25k Base + Commission | Account Management & Business Development Love building relationships and helping customers succeed? Turn customer engagement into sales growth. About Focus Group We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do. Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term. The Role: Customer Success Meets Sales As a Customer Engagement Executive, you'll be the day-to-day contact for our existing customers. This isn't cold calling – you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account....

We’re Hiring – Customer Service Executive   Salary – £25,000 Location – Shoreham-by-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,300 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our fast-paced Customer Service team! We’re looking for someone with previous contact centre experience who thrives in a high-volume, high-pressure environment. You’ll be handling a wide range of...

We’re Hiring – Delivery Coordinator Salary – £25,000 Location – Hybrid: Shoreham-By-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: The Delivery Coordinator (Ethernet) plays a key role within the Connectivity Hub, responsible for the end‑to‑end delivery of Ethernet services. The role ensures orders are provisioned smoothly from initial...

Connectivity Enablement Manager | Competitive base salary + Commission Award-Winning Tech Scale-Up  |  £1bn Valuation  |  30,000+ Customers Drive growth across Focus Group’s connectivity portfolio in a high-impact role, working closely with the Head of Connectivity to support and enable BDMs. You’ll play a key part in increasing adoption, revenue, and margin through hands-on commercial support and sales enablement.   Key Responsibilities Sales Enablement & Frontline Support Create and maintain sales enablement materials, including battlecards, objection handlers, ROI calculators, and competitive guides. Deliver regular product and commercial training sessions to BDMs and regional teams. Act as the primary commercial support contact for connectivity opportunities, providing guidance on complex deals and tender responses. Support BDMs with customer presentations, deal qualification, and sales playbook implementation. Revenue Growth & Account Development...

Sales Enablement Manager | Competitive base salary + Commission Award-Winning Tech Scale-Up  |  £1bn Valuation  |  30,000+ Customers Drive growth across Focus Group’s connectivity portfolio in a high-impact role, working closely with the Head of Connectivity to support and enable BDMs. You’ll play a key part in increasing adoption, revenue, and margin through hands-on commercial support and sales enablement.   Key Responsibilities Sales Enablement & Frontline Support Create and maintain sales enablement materials, including battlecards, objection handlers, ROI calculators, and competitive guides. Deliver regular product and commercial training sessions to BDMs and regional teams. Act as the primary commercial support contact for connectivity opportunities, providing guidance on complex deals and tender responses. Support BDMs with customer presentations, deal qualification, and sales playbook implementation. Revenue Growth & Account Development...

IT Account / Business Development Manager | Consultative Solutions Closer £65-80k+ OTE Year 1 I £80k-£100k Year 2 Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers Experienced B2B closer? We'll teach you IT – you bring the closing skills. The Opportunity Focus Group (£1bn valuation, 30,000+ customers) needs an IT Account / Business Development Manager to identify whitespace opportunities, build relationships across complex organizations, and close consultative IT deals within our customer pod structure. This is all about running a consultative sales process, qualifying opportunities and closing. Your pod generates opportunities – you qualify, shape solutions, and close. What You'll Do Conduct consultative discovery meetings and shape tailored IT solutions Navigate multi-stakeholder environments (IT managers, CTOs, CFOs) Build ROI business cases and close deals £10k-£100k+ Identify expansion opportunities within existing accounts Collaborate...

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK As an Early Years Educator, you will play a leading role in fostering the intellectual, social, and emotional development of children at Busy Bees. Join a company that values high-quality education and provides ample growth opportunities. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC...

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK As a Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through...

Role Overview:     We are looking for a passionate and dedicated Level 3 (or above) Early Years Educator to join our friendly, close-knit staff team in our beautiful rural, one-level nursery .   Why You’ll Love Working With Us On-site parking for hassle-free travel Rural location with a peaceful atmosphere Uniform provided Your birthday off - celebrate your way! Flexible working options to support work-life balance 50% childcare discounts available Small, friendly staff team where everyone feels valued Long-service recognition to celebrate your commitment Further training opportunities to help you grow and develop Large outdoor area for children to explore, learn, and thrive Conveniently near a train station for easy commuting Bus service available At Busy Bees, we pride ourselves on care, quality, value, and service . If you’re an experienced Early Years Educator, Nursery Practitioner, Nursery Assistant, or...

Channel Manager | Competitive base salary + Commission Award-Winning Tech Scale-Up  |  £1bn Valuation  |  30,000+ Customers Drive growth across Focus Group’s connectivity portfolio in a high-impact role, working closely with the Head of Network Services to support and enable BDMs. You’ll play a key part in increasing adoption, revenue, and margin through hands-on commercial support and sales enablement.   Key Responsibilities Sales Enablement & Frontline Support Create and maintain sales enablement materials, including battlecards, objection handlers, ROI calculators, and competitive guides. Deliver regular product and commercial training sessions to BDMs and regional teams. Act as the primary commercial support contact for connectivity opportunities, providing guidance on complex deals and tender responses. Support BDMs with customer presentations, deal qualification, and sales playbook implementation. Revenue Growth & Account Development Identify...

Senior Analyst, FP&A 📍 Shoreham-by-Sea Hybrid (2–3 days in office) 💰 Up to £60,000 + discretionary bonus Shape the numbers that shape the strategy. Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital — and following our $1bn valuation in 2024, we're scaling fast. As we grow through acquisition and investment, our FP&A function sits at the very heart of how we make decisions. This is a rare opportunity to join that team. Reporting directly to the Group's Director of FP&A, you'll be a key voice in the room — partnering with our Executive Leadership Team and Private Equity owners to deliver the financial insight that drives performance. What you'll be doing You'll take real ownership from day one. That means running budgeting, forecasting and management reporting cycles, building scenario models to support strategic planning, and keeping a sharp eye on KPIs across the business. You'll also play an important role...

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building...

Customer Engagement Executive | Grow Customer Accounts & Earn Commission £25k Base + Commission (OTE £40k+) | Customer Success Meets Sales Turn strong customer relationships into revenue growth. About Focus Group We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do. Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term. The Role: Customer Success Meets Sales As a Customer Engagement Executive, you'll manage a portfolio of existing customers, helping them get more value from our services while identifying opportunities to grow their accounts. Your day-to-day: Conducting regular strategic business reviews to uncover expansion opportunities Understanding each...