Focus Group
Shoreham-by-Sea, UK
Problem Management Lead | 9-Month FTC | Up to £38,000 | Hybrid – Shoreham by Sea About Focus Group Focus Group is a £300m+ revenue, 1,300-person MSP backed by Hg Capital and valued at over $1bn. We serve over 30,000 SME customers across the UK and are scaling rapidly — investing in AI, world-class tooling, and the people who make it all work. The Opportunity We're looking for a Problem Management Lead to join our Service Operations team on a 9-month fixed-term contract starting April 2026. This is a hands-on, high-visibility role sitting at the heart of our Operations function. You'll own the end-to-end problem management lifecycle across our core services — driving down incident recurrence, building dashboards in ServiceNow, and turning complex technical analysis into clear insight for senior stakeholders. What You'll Be Doing Designing & owning the full problem management process, from detection and registration to resolution and close Partnering with...