107 team leader jobs found

Service Desk Team Leader Birmingham x3 days in the office per week (Internal Job Level Reference: Specialist/Team Lead) We're looking for an experienced service desk team leader to head up a dedicated support team for one of our most valued customers. This is a high-impact role at the heart of our operations you'll set the standard for what great service looks like, day in and day out. You'll lead a team of 8–10 engineers keeping everything running smoothly, building a culture people are proud to be part of, and making sure our customer always feels looked after. The role Reporting to the Customer Operations Manager, you'll be responsible for the day-to-day leadership of a dedicated client service desk based in Birmingham. You'll be in the office three days a week, with the flexibility to work from home for the remainder. Requirements What you'll be doing Leading, developing and supporting a team of 8–10 agents managing rotas, leave, absence and day-to-day...

Overview: Would you like to help enrich the lives of learners around the world?     At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.      What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.     RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).      Within the assessment market we are experts in providing solutions for online exam testing and marking...

Lead Software Engineer / Developer (C# .Net API AWS) Sunderland / WFH to £80k Do you have expertise with backend C# development? You could be joining a growing games / gambling site, in a Lead Software Engineer role where you can build a team around you. As a Lead Software Engineer you'll take a senior, hands-on role in an Agile team (which you'll help to grow) developing game mechanics into readily deployable APIs with the focus on scalability and resilience. You'll work across the full software development lifecycle, from inception through to release, building highly available applications using a range of technologies with a focus on backend C#, T-SQL, Redis and AWS. You'll provide mentoring and technical guidance to the team with a focus on delivery, whilst remaining hands-on and leading technical discussions and decision making, you'll be empowered to evaluate and contribute to technology and process improvements. WFH Policy: There's a hybrid work from home policy with 2-3...

This is a 12-month fixed-term contract. At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you will help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you’ll become an expert in our processes and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do. Key job responsibilities - Create roadmaps for project implementation and brief various teams on requirements - Set measurable milestones for projects as well as continuous goal setting for ongoing programmes - Collect and analyse data to drive project decisions and provide business insights - Run meetings with partner teams to track progress, implement new initiatives, and improve existing programmes - Document standards for projects and ensure compliance - Manage internal and external stakeholders...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies — all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business — available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Prime Video...

This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features. Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies — all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business — available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Prime Video...

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Do you like helping customers implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts? Are you passionate about cloud computing with a special focus on virtualized desktops, applications, and...

The Security Assurance Services (SAS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers. The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Governance, Risk, and Compliance leader who can address the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures? The AWS Security Assurance Service team is seeking a talented Senior...

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Do you like helping customers implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts? Are you passionate about cloud computing with a special focus on virtualized desktops, applications, and...

The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale. The Sr. CSM must demonstrate differentiated, hands-on Agentic AI and GenAI expertise: 1/ Proven experience architecting and building agentic AI systems - including multi-agent orchestration, RAG pipelines, and prompt engineering - not theoretical familiarity but demonstrated delivery of working prototypes and customer-facing demos. 2/ Proficiency using AI-powered coding assistants to accelerate solution development, write production-grade code, and build technical artifacts that earn customer trust. 3/ Software Product Management mindset with direct experience delivering or consulting on SaaS products - understanding multi-tenant architecture, outcome-based pricing...

This role can be based in any of these locations: London, Paris, Milan or Madrid. ProServe is a new retail science consulting organization we are launching within EU Amazon Vendor Services (AVS), designed to address the most pressing and complex issues held by the senior leadership of our largest vendors and brands. We start from the customer’s problem and work backwards to apply distinctive results that “only Amazon” can deliver, and develop science-driven capabilities that create differentiating insight. We serve our clients through the development of customer and retail strategies that enable their long-term growth via a combination of strategy consulting methodologies, data science, and decades of proprietary transaction data and eCommerce expertise. As a Senior Consultant, you will work with senior leaders of our largest vendors to tackle their most critical Customer, Product, and Channel eCommerce issues. You will use your customer understanding and industry insight to...

We’re looking for a Principal Product Manager to help define our product vision and deliver new products that enable Sellers to reduce costs and grow their businesses. You will own Veeqo’s Profitability charter, leading strategy and execution to accelerate profitability. This includes driving the 2026 launch of Veeqo’s paid subscription offerings, owning pricing strategy at launch and through ongoing post-launch optimisation, and serving as the overall commercial owner of this business line. Who is this role for? This role is for someone who thrives in a high-growth, high-ambiguity environment and is energized by building from the ground up. You are comfortable navigating shifting priorities, making decisions with imperfect information, and driving clarity and execution through strong ownership and bias for action. You want the speed and ownership of a startup, backed by Amazon’s scale. You enjoy working across the full Seller journey, partnering closely with Sales, Marketing,...

Role Description: N.B.  This role does not come with relocation assistance , therefore candidates must be currently based in the UK in order to be considered.     Job Title: Senior Data Science and Analytics Manager  Role location: Manchester, UK Role Description:   At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.   Trips is looking for a Senior Manager of Analytics & Data Science Insights to lead a team of data scientists and analysts to help continue data driven decision making in the domain. This role will be responsible for the oversight of the quality of...

Role Description: About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.   FinTech business unit – with teams in Amsterdam, Bangalore, London and Shanghai – develops new products and drives innovation to help us continue removing financial friction from the travel  process. That makes buying and selling travel-related products and services simpler for both travelers and partners.   About the Regtech The RegTech department in the Fintech Business Unit at Booking.com is dedicated to ensuring compliance and managing risks through innovative regulatory technology solutions. Our vision is to...

Role Description: About Booking.com Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $166 billion (2025). Bo oking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide. With a mission to make it easier for everyone to exp erience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in...

Overview: Would you like to help enrich the lives of learners around the world?      At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.       What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.      RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).       Within the assessment market we are experts in providing solutions for online exam testing and...

Role Description: Job Title : Senior Backend Software Engineer    About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.   Role Description:   Our mission at Booking.com is to create visionary, innovative, and personalised travel experiences for millions of customers all over the world. Across our offices worldwide, we continue to innovate by solving some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead through strategic long-term investments into what we believe the future of travel can be....

Location: Manchester, Old Trafford  Hours:  1:00pm - 10pm (supporting US clients)  Salary: £29,000 base (£31,000 OTE) Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.    To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients in North America.   As a System Support Specialist, you’ll manage the delivery of the implementation of bespoke audio branding services on our clients’ telephony systems and ongoing support thereafter. You’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.   Working together with our dedicated Account Managers you’ll gain a detailed understanding of each...

  Location(s): UK, Europe & Africa : UK : London    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.   Job specification London.  Full time.  Job Description User Experience (UX) Designers form a core part of our Digital Experience community.  They are passionate advocates for end users, grounded in best practices and user-centred methodologies. With strong foundations in UX and UI design, research, data, and design thinking, UX Designers craft engaging, accessible, and useful digital products and services across a wide range of audiences and platforms. They share a versatile base role, often working across all key phases of the User Centred Design (UCD) lifecycle — from Discover through...