64 customer service jobs found

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building...

Out of Hours 2nd Line Technical Support Specialist Location: Remote, UK Salary: £30,000 - £32,000 + Shift Allowance Shift Pattern: 4 on, 4 off | 7pm - 7am | Includes weekends and bank holidays Are you a skilled problem-solver with a passion for technology and customer service? Join Focus Group's Out of Hours team and help keep our customers connected and supported when they need us most. What You'll Do Provide 1st and 2nd line support across IT, telecoms and connectivity services. Troubleshoot and resolve technical issues via phone, email, chat and customer portal. Manage incidents, service requests and escalations efficiently. Work closely with internal teams and third-party suppliers to deliver rapid resolutions. Monitor alerts and ensure customer issues are handled proactively and professionally. What You'll Bring Experience in a technical support or service desk role. Strong knowledge of IT systems, networking and troubleshooting....

Job Description: Job Purpose The primary objective of this position is to provide support to the Clearing Systems Analysis team based in our London office. The candidate will work closely with the Risk BA lead, business users and the technology team to help deliver the program of technology changes at one of the largest futures and options clearing houses in the world. Serving as the key liaison between Risk business/product teams and software development, you will formulate business requirements and provide system specifications, including functional specifications, use cases, and logical flow modeling. Fast paced, enthusiastic, self-motivated & ambitious, you will have the ability to work on your own initiative, manage your own workload and meet project targets - and a track record to back this up.   Responsibilities Be the primary facilitator responsible for defining and documenting software requirements for large-scale development projects within the ICE Clearing...

Job Description: Job Purpose ICE Clear Europe’s Clearing Risk Department (“CRD”) is looking for a Risk Senior Manager to focus on developing, managing and delivering the Risk IT strategy for the organisation. The successful candidate will join the 1st Line Risk team in ICE Clear Europe and work closely with local business facing technology teams as well as the central Technology and Quants teams based in Atlanta to deliver tailored risk solutions to the risk team. The wider team you are joining is responsible for risk managing a wide range of futures and option products across multiple asset classes, in one of the largest clearinghouses in the world.  Fast paced, enthusiastic, self-motivated & ambitious, you will have the ability to work on your own initiative, manage your own workload and meet project targets - and a track record to back this up.   Responsibilities Help define the IT Strategy for the CRD business, build consensus with technology partners, and manage...

Trainee AI Engineer – No Experience Needed Future-proof your career in Artificial Intelligence – starting today. Looking for a career change? Currently employed but want something better? Or maybe you're between jobs and ready for a fresh start? ITOL Recruit's AI Traineeship is designed to get you into one of the fastest-growing industries with zero experience required. Train online at your own pace and land your first AI Engineer role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£45,000. Why AI? AI is reshaping every industry you can think of. Healthcare, finance, retail, and manufacturing – they’re all scrambling for skilled professionals. The demand far outstrips supply, which means excellent salaries, flexible working arrangements, and genuine job security. How It Works Step 1 – AI Engineering Fundamentals Start...

Electrical Engineer Job Location : South Australia (DSTG) or Melbourne Central Office We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world’s most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all...

System Administrator Job Location : South Australia (Edinburgh Parks or Flinders Street) or Melbourne We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world’s most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer...

Title: Application Support Analyst Contract Type: Full Time - Permanent Salary: £57,094 per annum (London) £49,502 per annum (Regional) Grade: 10 Reporting Office: Stratford, London / Stretford, Manchester Persona: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid) Closing Date: 19th   August at 11:00pm Interview Dates: 27th, 28th   August & 2nd, 3rd   September   Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Please click here for the role profile  Application Support Analyst Role Profile.pdf Benefits  include:   Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and  many more...

Located on Al Udeid Airbase in Doha, the Qatar Technical Institute provides internationally recognized training programs to the all three services that make up the Qatar Armed Forces. The QTI training pipeline consists of Foundation Training, General Engineering and Specialty Type Training. Supporting Qatar vision 2030, this ensures QAF personnel are equipped with appropriate skills and knowledge for a career in the Armed Forces. About the Role Holder: The individual in this role will be responsible for supporting the coordination of the Project Management (inc. Continuous Improvement) activities in support of successful delivery of Training and Instructional output for the Qatar Armed Forces (QAF). The incumbent will be capable of overseeing the day-to-day activities within the Project Management team, managing all project control mechanisms and processes and working closely with with the Qatar Program Office (QPO) and Qatar Branch Office (QBO) to maintain...

(Saudi National Only) Grade: GG12 Location: Riyadh Advert closing: 19/08/2026 Responsibilities : 1. Project Management Integration: Ensuring the right level of engagement from and to the Project management function. Ensure all projects operations readiness reviews are conducted and all documents, tasks and process are created and handed over to Cyber Operations or Engineering. 2. Security Architecture & Engineering: Design and oversee the implementation of Security controls across BAE Systems KSA. Ensure all solutions adhere to the principles of Confidentiality, Integrity, and Availability and aligned with the requirements of the BAE Systems Group Cyber Security Standards. 3. Security Technology Lifecycle Oversee the evaluation, selection, deployment, and maintenance of cybersecurity tools and platforms (e.g., firewalls, SIEM, endpoint...

SENIOR BUSINESS ANALYST Job Location : Sydney – NSW – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space – there’s no limit to where a career at BAE Systems could take you. Role Description: We have an exciting opportunity for a Senior Business Analyst to join our BAE Systems Digital-Data-Cyber team, based at Flinders Street, South Australia, reporting to the BA Manager. We embrace flexible work arrangements at BAE Systems...

SENIOR BUSINESS ANALYST Job Location : Melbourne – VIC – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space – there’s no limit to where a career at BAE Systems could take you. Role Description: We have an exciting opportunity for a Senior Business Analyst to join our BAE Systems Digital-Data-Cyber team, based at Flinders Street, South Australia, reporting to the BA Manager. We embrace flexible work arrangements at BAE Systems...

SENIOR BUSINESS ANALYST Job Location : Adelaide, SA – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space – there’s no limit to where a career at BAE Systems could take you. Role Description: We have an exciting opportunity for a Senior Business Analyst to join our BAE Systems Digital-Data-Cyber team, based at Flinders Street, South Australia, reporting to the BA Manager. We embrace flexible work arrangements at BAE Systems...

Software Engineer Job Location : Edinburgh Park, SA We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world’s most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us. From the depths of the...

  Location(s): UK, Europe & Africa : UK : Manchester    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Job Title: Senior SOC Analyst  Requisition ID: 123208 Location: Manchester  Grade: GG09-GG10 Referral Bonus: £5,000   SOC Senior Analyst & Shift Lead     Role description   BAE Systems have been contracted to undertake the day to day operation of (and incremental improvement of) a dedicated Security Operations Centre (SOC) to support the defence of a major UK CNI organisation.  The networks protected are predominantly hosted in Azure and AWS cloud platforms, with many hundred systems within these environments that must be protected.  The customer is committed...

  Location(s): UK, Europe & Africa : UK : Leeds    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Job Title: Senior SOC Analyst  Requisition ID: 123212 Location: Leeds  Grade: GG09-GG10 Referral Bonus: £5,000 SOC Senior Analyst & Shift Lead     Role description   BAE Systems have been contracted to undertake the day to day operation of (and incremental improvement of) a dedicated Security Operations Centre (SOC) to support the defence of a major UK CNI organisation.  The networks protected are predominantly hosted in Azure and AWS cloud platforms, with many hundred systems within these environments that must be protected.  The customer is committed to development...

Network Engineer Job Location : The roles are onsite based in either Adelaide or Melbourne. We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight. Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space – there’s no limit to where a career at BAE Systems could take you. Role Description: We are building something extraordinary in the High Frequency (HF) technology space and are looking for Network Engineers to join us on this journey. This is your chance to be part of a pioneering project that pushes the boundaries of...

3rd Line Engineer – Networking Reporting to: Dedicated Service Desk Team Leader Location: Birmingham (primary), with options for Shoreham by Sea or Exeter Working Pattern: Hybrid, with periodic travel to Birmingham expected Internal Job Level: Specialist Salary: £40,000 - £45,000 About Focus Group Focus Group is one of the UK's leading providers of business technology solutions, delivering connectivity, communications, cloud and managed IT services to thousands of customers nationwide. As we continue to grow, we're looking for talented technical specialists who want to work with cutting-edge technologies, develop their expertise and play a key role in supporting complex customer environments. We pride ourselves on investing in our people, promoting internal progression and creating a collaborative culture where expertise is recognised and rewarded. The Role We are seeking an experienced 3rd Line Engineer - Networking to join our Managed Services...

Database Platforms Manager Job Location : SA – Adelaide or VIC – Melbourne (Hybrid), flexible location. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this role. We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world’s most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to...

Title:   Management Information Analyst Contract Type:  Permanent Salary:   £42,149 per annum to £46,410 per annum (London weighted salary) or £37,573 per annum to £41,541 per annum (Regional salary), dependant on experience Grade:   8 Reporting Office:   London, Stratford or Manchester, Trafford Persona:   Agile Closing Date:   22nd May 2026 Interview Dates:   1st June 2026 - interviews will be held in person in our Stratford London Office   Please click   here  to see role profile.   Benefits   include:    Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and   many more … Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated....