Programme Officer – Latent Defects

Title: Programme Officer – Latent Defects

Contract Type: Permanent, Full Time, 37.5 hours – 8.30am – 5pm

Salary: £39,685 per annum to £43,978 per annum (London weighted salary) or £36,063 per annum to £39,910 per annum (Regional salary), dependant on experience

Grade: Dev 7

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 14th October 2026 at 11pm

Interview Dates: 21st/22nd October 2026 via MS Teams

Please click here for the role profile - Programme Officer.docx

Benefits include:  Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. 

Join our Latent Defects Team at L&Q:

As a Programme Officer, you will provide project-level support across a portfolio of complex latent-defect and remediation projects. Reporting to the Programme Manager, you will help coordinate individual projects, maintain clear records and actions, and ensure that residents and stakeholders receive regular, accurate updates.

You will work closely with Technical Inspectors, Project Managers, contractors, consultants, Commercial and Finance colleagues. You will monitor agreed actions, project milestones, risks, expenditure and outstanding information, escalating delays or concerns to the appropriate project lead.

A key part of the role will be supporting residents throughout the remediation process. This will include coordinating communications, responding to enquiries, arranging access and meetings, and ensuring that residents understand what is happening and what the next steps are.

If this sounds like you, we would love for you to apply!

Your impact in the role:

You will: 

• Provide day-to-day coordination and administrative support for individual latent-defect and remediation projects.
• Maintain project trackers, action logs, meeting records and supporting documentation.
• Monitor agreed actions, milestones and deadlines, following up with responsible parties.
• Coordinate resident communications, appointments, access arrangements and project updates.
• Work with Resident Liaison Officers and operational teams to support residents affected by investigations and remedial works.
• Arrange project meetings, prepare agendas, record decisions and monitor resulting actions.
• Assist with project reports, governance updates and monthly performance information.
• Maintain accurate records of project budgets, commitments, expenditure, risks and current legal or NHBC positions.
• Liaise with contractors, consultants and internal teams to obtain information and resolve routine coordination issues.
• Identify delays, stalled actions and emerging concerns and escalate them to the Programme Manager or relevant project lead.

What you'll bring:

• Strong project coordination and organisational skills.
• Experience of supporting multiple projects, cases or workstreams simultaneously.
• Experience of communicating with residents or customers, including in sensitive or challenging circumstances.
• The ability to provide clear, accurate and timely written and verbal updates.
• Strong record-keeping and data-management skills.
• Confidence using Excel, SharePoint, Microsoft Lists and other Microsoft Office applications.
• The ability to monitor actions and deadlines and follow up constructively with colleagues, contractors and consultants.
• A collaborative approach and the ability to work with technical, commercial and operational teams.
• Experience within housing, construction, property management or a related environment would be desirable.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q: 

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!