Key Account Manager (US Accounts)

£45,000 - £50,000 yearly

Job Description

Duties and Responsibilities

  • Managing a portfolio of accounts to achieve long-term partnerships with strategically important customers.
  • Developing positive relationships and handling customers’ needs.
  • Respond to customers queries in timely manner and aspire to deliver a positive customer experience.
  • Align customer and internal expectations with regards to cost and delivery as required.
  • Complete quotations, estimates and price reviews as required to ensure margins are maintained and project scope is monitored and managed.
  • Regular and clear communication with your line manager to update them on current status of accounts, escalating concerns as required.
  • Monitoring Sales metrics, reporting on customer account performance regularly.
  • Ongoing sales forecasting through proactive discussions with each customer.
  • Suggest methods to improve sales performance and identify opportunities for growth.
  • Co-ordinate all elements of customer relations with internal ATL departments.
  • Attend networking events & exhibitions to present the business in existing and new markets.
  • Use environmentally sustainable practices in accordance with our environmental policy.
  • Seek ways to reduce waste and energy usage in accordance with our environmental objectives.