Job Description
This is a busy administrative role that is an integral part of the Facilities team. You will be required to assist in manning the Facilities Helpdesk, fielding calls from our offices and managing the issues and requests that come in. This could be through coordinating external contractors, or our internal Facilities Assistants. You will also be part of the team visiting our offices throughout London on a weekly basis to ensure that every office maintains the high standards demanded of a Dexters office.
Location: Clapham Junction
Hours: Monday-Friday 8.30am-5.30pm - office based full time
Salary: £28,000
Key Responsibilities
First line Facilities Helpdesk response
Manage Maintenance Assistants workload and schedules
Carry out office inspections, complete action plans and make recommendations wherenecessary
Co-ordinate the delivery of all Facilities operational activities. Assist the delivery andsupervision of planned maintenance and repairs to our offices
Ensure offices meet all H&S requirements and comply with all relevant legislation
Work with Facilities project team & IT team on office moves, new acquisitions and newoffices
Deliver a 5 Star customer experience
Requirements
Experience in a fast paced administrative role
Logical thinking with creative problem-solving ability
Flexible and able to deal with a wide range of activities and tasks
Have ability to prioritise work and to work under pressure to meet deadlines
Enthusiastic ‘nothing is too much trouble’ approach
Driving license and own car
Skills
Excellent customer service and telephone manner
Experience of using Helpdesk management software packages an advantage
Excellent organisational, planning and time management skills with the ability to
manage multiple tasks across our vast property portfolio
Have the ability to build relationships with our office teams and MD’s
Good communication and team player
Ability to problem solve and adapt in a fast-paced environment
Excellent communication and stakeholder management skills
Keen eye for detail
What We Offer:
- Progression: Fast-track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
- Give Back: Paid day off to volunteer at a charity of your choice.
Dexters Estate Agents is one of London’s leading Estate Agents, with a strong reputation for professionalism and exceptional customer service.
Established in 1993, Dexters Estate Agents has grown to operate over 80 offices across London, offering services in residential sales, lettings, and property management.
At Dexters, people are at the heart of everything we do. We are committed to developing our employees through structured training, development, and accelerated career progression opportunities.
Over 90 per cent of our Managers began their careers as trainees, demonstrating the clear pathways available for growth within the company.
Working at Dexters offers a dynamic and fast-paced environment where ambition and hard work are recognised and rewarded.
We pride ourselves on fostering a supportive, inclusive culture, ensuring that every team member has the tools and confidence to succeed.
For those looking to build a career in property, Dexters provides an exciting opportunity to gain hands-on experience, develop valuable skills, and be part of a company that values professionalism and long-term success.