Debt Advice Caseworker

Please note:  In regards to location, this is a peripatetic role covering, The Salvation Army, Territorial Headquarters, 1 Champion Park, London, SE5 8FJ where travel will be required alongside working from home as required, to fulfil the duties of this role.

Working hours: 35 hours per week, Monday to Friday 9am - 5pm 

Interview Date: 16 June 2026 

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres, they make a powerful difference to people across the UK who might otherwise be excluded. The Salvation Army forms part of the Christian church and boasts an extensive social remit, providing a range of social and community services, including services for children and the elderly, debt advice, those trapped in modern-day slavery, homeless people, individuals struggling with addiction, and people seeking employment.

Job Summary:

An exciting opportunity has arisen for a highly motivated and committed individual to join The Salvation Army Debt Advice Team. We are looking to recruit a Debt Advisor Caseworker to support the increasing number of people seeking advice from our Central service.

The successful candidate will be accountable to the Quality Manager and Coordinator. You will need to be able to attend departmental meetings and training as required.

Key Responsibilities:

Supported by The Salvation Army’s national Financial Inclusion Development and Quality managers, the successful candidate will be responsible for managing a debt caseload of clients and supporting clients in finding a debt solution whilst providing financial capability sessions.

Successful candidate will have: 

• The ability and desire to support those people burdened with debt
• Good communication skills
• Administration, IT and advisory experience.
• Ability to work on your own initiative and in a team

The post-holder will support the mission of The Salvation Army by meeting the needs of those struggling with debt.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references, a criminal record check (DBS: a satisfactory Enhanced DBS Disclosure check of the Adult workforce) and evidence of your Right to Work in the UK in line with Home Office requirements.

As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.