Property Licensing Administrator

We’re looking for an organised and detail-focused Licensing Administrator to join our team and help manage property compliance across our portfolio. This is an entry-level role with full on-the-job training provided, so it’s a great opportunity for someone starting out or looking to build a career in the property industry.

Salary: £26,500-£28,000 DOE

Location: Stratford

Hours: Monday-Friday 8.30am-5.30pm - office based full time

Admin experience desirable, but not needed

Key Responsibilities:

• Support the management of additional and mandatory HMO licensing requirements

• Conduct monthly reviews of HMOs requiring annual PAT testing and smoke alarm servicing

• Review compliance documentation, save to internal systems, and forward to the licensing team

• Organise Fire Risk Assessments (FRAs)

• Assist in coordinating access for council compliance inspections

• Maintain and update the licensing risk sheet to track compliance status and risks

• Coordinate and manage EICRs (Electrical Installation Condition Reports) and Gas Safety Certificates on a rolling monthly basis

• Raise work orders with landlords and contractors for required inspections and certifications

• Assist in resolving access issues with tenants to facilitate inspections and works

• Coordinate remedial works with landlords following inspection outcomes

• Proactively follow up with contractors on outstanding certificates and remedial actions

• Review completed certificates to ensure they meet compliance standards

• Upload and maintain accurate records within Reapit

• Serve completed certificates to landlords and tenants in a timely manner

• For new business and non-managed clients, arrange upfront payments for compliance works and certifications

Requirements & Skills:

• Willingness to learn, take instruction and assist wherever needed.

• Enthusiastic, ‘Nothing is too much trouble’ attitude.

• Logical thinking with creative problem-solving aptitude.

• Well presented.

• Preference for customer service experience

• Has a professional approach, demonstrating high levels of integrity with great attention to detail.

• Organised, with a flexible approach to a varied workload particularly during busy periods.

• Confident, with excellent communication skills, using the telephone as first point of contact.

• Able to demonstrate initiative along with a ‘can do’ approach.

What We Offer:
- Progression: Fast-track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
- Give Back: Paid day off to volunteer at a charity of your choice.