House Manager

House Manager – Retirement Living
Location: Highclere House, 98 Great North Road, Hatfield, Hertfordshire
Hours: 25 hours per week
Salary:  £18,798.00 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship — applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service?
Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?

McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate at Highclere House, 98 Great North Road, Hatfield.

Why Work with McCarthy Stone?

We offer a rewarding role with a range of employee benefits, including:

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)

Role Overview – House Manager

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Key responsibilities include:

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front-of-house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day-to-day operations
• Acting as the face of McCarthy Stone for homeowners’ families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

About You – What We’re Looking For

We’re looking for someone who:

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer-facing or service management role
• Demonstrates professionalism and a commitment to high-quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)

Training & Development

You’ll receive full support and professional training through our in-house development programmes, which include:

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

Apply Now

If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact — we’d love to hear from you.

Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.

Please note:
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
We do not currently offer sponsorship — applicants must have the right to work in the UK.

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