Job Description
QA Analyst
Technology · Shoreham-by-Sea (Hybrid) · Up to £30,000
📍 1 day HQ / 4 days WFH | 💰 Up to £30,000 | 📅 Permanent
ABOUT FOCUS GROUP
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital — freshly valued at $1bn in 2024 and scaling fast. We serve 30,000 SME customers across the UK and we're investing heavily in the people and technology that will take us to the next level.
THE OPPORTUNITY
Quality is at the heart of everything we build. As a QA Analyst, you'll be part of the testing strategy for Focus Group's portfolio of internal applications — working hand-in-hand with our development team to make sure every release is stable, reliable, and fit for purpose. If you love finding problems before anyone else does, this role was made for you.
WHAT YOU'LL DO
- Write test plans against acceptance criteria from scope documents
- Carry out acceptance, regression and smoke testing
- Build and integrate automated tests using Playwright
- Raise and track Jira issues effectively, communicating and escalating where needed
- Partner with marketing, operations and sales on the UAT process
- Create and maintain process documentation to a high standard
WHAT YOU'LL BRING
Essential:
- Proven experience in a QA or equivalent role
- Solid understanding of the software development life cycle
- Hands-on experience writing automated tests (Playwright preferred)
- Sharp eye for detail with a process-driven, analytical mindset
- A critical thinker who can identify impactful issues, track progress and suggest resolutions
- Clear and confident communicator — able to explain complex technical issues to non-technical stakeholders
- Collaborative team player who enjoys problem solving
- Organised, self-motivated and happy to take ownership
Desirable:
- Experience with billing/CRM systems
- Background in a software development environment
- Relevant telecoms or managed services industry experience
WHY FOCUS GROUP?
You'll join a £300m business on an exciting growth trajectory, working on products that directly impact thousands of customers. With a genuinely flexible hybrid model — just one day a week in our Shoreham-by-Sea HQ — you get the best of both worlds: real collaboration with a talented team and the freedom to do your best work from home.
We’re here to help your business shine. We’re committed to creating opportunities for our customers and for our own team, together with developing trusted relationships in our local communities. Ultimately, we believe in doing business the right way and we’re here to make good things happen.
Employing over 1000 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff. Like growing your business.
Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your IT optimised, your business phone system at the top of its game, your data secure, your teams connected and your customers happy. At all times.
Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.
Beyond technology, we are deeply committed to taking positive and meaningful steps towards a sustainable future.