Enrolment & Family Experience Manager

Full job description

Nursery: kinderzimmer Chelmsford,140 Mildmay Rd, Chelmsford CM2 0EB
Job Type: Full Time, Fixed term 9-12 months, 40 hours per week (Maternity cover)
Salary: Up to £32,445 (DOE) and up to 5% performance related bonus.

We are proud to share that kinderzimmer UK is an Ofsted Outstanding provider!

Be Part of kinderzimmer UK: Creating a Better Future Through Education

At kinderzimmer UK, we’re on a mission to make the world a better place through education. Since opening our first nursery in June 2023, we’ve grown rapidly and have already earned Ofsted Outstanding status. We provide an inspiring environment where your career can flourish whilst nurturing our children’s independence, exploration and wonder. Proudly nominated for the National NMT Awards 2025 for Best Nursery Group (Small), we’re also rated 4.9 stars on Glassdoor and 5 stars on Indeed, reflecting our dedication to both excellence and making our teams feel valued. Join us today and experience modern, high-quality childcare.

The setting

kinderzimmer Chelmsford Nursery is a unique and enchanting early childhood haven nestled in a quiet residential area just a short distance from Chelmsford train station and local bus routes. Our 84-place nursery, housed in a characterful detached building across two floors, exudes charm and warmth. The light-flooded rooms provide a welcoming atmosphere for our little learners to explore and thrive. With a separate sandpit for outdoor play and a dedicated kitchen area, we encourage a holistic approach to education, allowing children to not only discover the joy of learning but also to appreciate the world around them. Join our passionate team at kinderzimmer Chelmsford Nursery, where we celebrate the magic of childhood in a nurturing environment that sparks curiosity and fosters a love for exploration.

What will you be doing?

The Enrolment & Family Experience Manager plays a key role in the nursery team with a prioritisation of driving occupancy and ensuring every family receives an exceptional experience from first enquiry through to enrolment and beyond. This role combines sales, marketing, and customer service responsibilities with operational support, ensuring nurseries achieve occupancy targets while maintaining kinderzimmer’s values of excellence, kindness, joy & wonder, and collaboration.

The role is performance-targeted, with clear objectives across sales pipeline management, occupancy efficiency, customer satisfaction, and community engagement.

Sales & Occupancy Management

• Proactively manage the full sales pipeline: enquiries, tours, registrations, and enrolments, with a focus on conversion and learning through feedback loops
• Achieve agreed occupancy targets and maintain occupancy utilisation
• Manage and maintain the waiting list to maximise efficiency and conversion
• Accurately apply and promote childcare funding on invoicing and through funding portals

Customer Experience & Communication

• Provide a warm, professional front-of-house welcome for families and visitors
• Respond promptly to emails, phone calls, and enquiries with excellent customer service
• Manage family onboarding and leavers processes via the kinderzimmer app
• Produce monthly newsletters showcasing achievements, family stories, and community updates
• Generate positive feedback from families, such as through DayNurseries.co.uk

Marketing & Community Engagement

• Deliver local marketing initiatives, social media content, and nursery promotions in line with brand standards and your nursery’s targets
• Plan and deliver local promotional events (e.g. enrolment events, open days, community partnerships)
• Build and maintain community partnerships set locally around your nursery

Supporting Responsibilities

• Coordinate efficient settling-in plans for new children and families
• Support invoicing and debt collection processes, including promotion and booking of ad-hoc sessions
• Ensure children’s funding is processed and claimed correctly according to your Local Authority’s requirements; working with your line manager to ensure funding is claimed accurately and on-time
• Support procurement of consumables and catering, ensuring cost efficiency
• Work collaboratively with the Head of Nursery and wider team to deliver seamless family experiences

What we can offer you

Our playground could be your workplace. In exchange for your commitment and enthusiasm you will get a lot in return, not just from the children, but from us also! kinderzimmer UK has a market-leading benefits package which is tailored to the individual employee's needs.

• The benefits package includes but is not limited to;
• A free or discounted childcare place for your child at a kinderzimmer nursery
• Access to 24-hour counselling
• Workwear allowance
• Annual personal development budget
• Wellness day
• Annual subscriptions to market leading fitness and mental health apps
• Company events
• And much more!

Who we are looking for

For our bespoke nursery, we are looking for an enthusiastic and driven professional to join us as an Enrolment & Family Experience Manager.

• Experienced in customer-facing roles such as sales, marketing, hospitality, or administration.
• A confident communicator with excellent organisational skills and high IT literacy.
• Proven ability to deliver exceptional customer service, ideally in a childcare, hospitality, or educational setting.
• Someone with strong attention to detail who can manage occupancy pipelines and maintain accurate records.
• A creative, proactive individual who enjoys building community partnerships and engaging families through events, newsletters, and social media.

How to apply

Please click apply now and submit your CV. A member of the kinderzimmer people team will be in touch to discuss your application!

We look forward to meeting you!

Please note, all roles are subject to an Enhanced DBS and two references. Some of our roles require specific qualifications by law, this will be highlighted within the advert.