66 technical support advisor 2nd line it jobs found

We’re Hiring – Technical Support Advisor 2nd Line IT Salary – up to £33,000 (DOE) Location – Exeter Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Working as a Technical Support Advisor 2nd Line IT, you'll be providing first-class service to Focus Group customers through handling of 2nd line service queries as part of our Managed Services...

The shift pattern for this role is Monday through Friday, with Saturday and Sunday as rest days. . This isn't a typical support role. As Seller Support Advisor, you'll be a trusted partner to e-commerce businesses, from growing independent retailers to established multi-channel brands, helping them get the most out of Veeqo and unlock their full potential on Amazon. You'll work directly with business owners and their teams, solving complex operational challenges, shaping how we support our sellers, and collaborating across a wide range of internal teams including 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales. You'll also have the opportunity to join on-site visits at seller businesses, helping them launch with Veeqo, unblock critical issues, and build lasting partnerships in person. Beyond day-to-day support, you'll have dedicated time to contribute to meaningful projects: from trend analysis and process improvement to exploring how AI can transform the...

We’re Hiring – Technical Support Advisor 1st Line Salary – Up to £28,000 Location – Shoreham by Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: In this role, you'll provide a first-class customer service to Focus Group customers through handling of first line service queries, as part of our Managed Services team. Key Responsibilities:...

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. On Prime Video, customers can customize their viewing experience and find their favourite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies Fallout, The Night Manager, Heads of State, Reacher, Red One, Road House, The Accountant 2, The Boys, The Lord of the Rings: The Rings of Power, and The Summer I Turned Pretty; UK produced Originals such as The Girlfriend, Steal, Bait, Clarkson’s Farm, Molly-Mae: Behind it All, My Fault: London and Last One Laughing UK, exclusive fan favourites such as Nine Perfect Strangers S2 and The Assassin; Prime member exclusive access to coverage of live sports including UEFA Champions League and NBA, and acclaimed sports documentaries including, Built in Birmingham: Brady & the Blues, Sven and the Amazon Original All or Nothing...

As a Security and Compliance Solutions Architect at AWS, you’ll build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey. You’ll manage the overall technical security relationship between AWS and our customers, making recommendations on security, compliance, cost, performance, reliability, and operational efficiency to accelerate their challenging projects. Internally, you will be the voice of the customer, sharing their needs and wants to inform the roadmap of AWS security services and features. In this role, your creativity will build effective design patterns addressing customer challenges, with the opportunity to define or invent cloud-native reference architectures for a variety of use cases. You will Participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) and...

Shape the future of data and analytics for the world's largest and most complex financial institutions. As a Specialist Analytics Solution Architect within our Global Financial Services (GFS) organisation, you'll work with a focused portfolio of strategic accounts across EMEA and APJ — designing transformative cloud-based architectures that address the unique scale, regulatory, and operational demands of tier-one financial services customers. This is not a high-volume role. You'll go deep, not wide — building lasting technical relationships with a small number of the most significant financial services organisations in the world. You'll act as a strategic technical partner, helping these customers reimagine their data infrastructure, modernise analytics platforms, and unlock business value from data at enterprise scale. You'll combine deep expertise in data and analytics with an understanding of the financial services landscape to translate complex challenges into elegant,...

GenAI and Agentic AI are reshaping how financial institutions operate — from how they serve clients to how they manage risk, compliance, and internal operations. This role is about making that real. As a Specialist GenAI Solution Architect covering Global Financial Services (GFS), you will operate as a trusted technical advisor to CTOs, Chief AI Officers, and engineering leadership at tier-one banks, insurers, and capital markets firms across EMEA and APJ — helping them navigate the architecture, governance, and operational decisions required to move agentic AI from experimentation into production at institutional scale. GFS partners with a focused set of the world's most important financial institutions. As these organisations move from experimentation to production with foundation models, LLMs, and agentic systems, this role is about going deep with strategic customers — translating AI ambition into viable architectures, defensible technical strategies, and production-ready...

Are you passionate about helping customers implement innovative cloud computing solutions? Join our team as a Senior Solutions Architect where you'll provide exceptional technical design and thought leadership to our customers while working with a world-class sales and business development team. In this role, you'll be the principal technical advisor for organizations across Construction, Real Estate, and Manufacturing industries, crafting scalable cloud architectures and solving complex technical challenges. As a trusted advisor to our customers, you'll leverage your technical breadth and communication skills to bridge the gap between business objectives and technical solutions. You'll design end-to-end solutions, develop deep expertise in AWS technologies, and champion security best practices in cloud environments. This opportunity allows you to work with diverse industries, solving unique challenges and driving innovation through cloud adoption. Key job responsibilities -...

AWS is seeking a Startups Operations Leader to lead the EMEA (Europe, Middle East, and Africa) Startups Operations team. This position will be responsible for continuously evolving forecasting models, analyzing historic results, and making business recommendations to senior management based on those analyses—all in an environment of rapid growth and increasing complexity. Working closely with EMEA Startups Sales leadership, you will develop, implement, and manage the business processes, systems, reports, and strategies that optimize business functions to meet organizational goals and initiatives. As a trusted advisor to the EMEA Startups General Manager and Leadership, you will leverage data and analysis to scale the business and drive incubation and growth for some of the newest and most innovative offerings in the AWS portfolio. As a member of the Global Startups Operations Leadership Team, you will influence global direction and strategy while ensuring consistency in execution....

Revolutionize data solutions by bridging technical expertise with customer-centric innovation. Transform complex data challenges into elegant cloud-based architectures that empower organizations to unlock their full potential. You'll be a strategic partner in helping customers reimagine their data infrastructure, designing revolutionary cloud solutions that drive business transformation. By combining deep technical knowledge with collaborative problem-solving, you'll help organizations navigate their most complex data challenges and create scalable, efficient analytics platforms. You will be joining a passionate group of technical experts dedicated to pushing the boundaries of cloud computing. Our team thrives on solving complex problems, sharing knowledge, and supporting customers in their digital transformation journeys. We believe in continuous learning and creating meaningful impact through technology. Key job responsibilities Collaborate with sales teams to design...

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for...

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. The AWS Cloud infrastructure is built around Regions and Availability Zones (AZs). AWS Regions provide multiple, physically separated and isolated Availability Zones which are connected with low latency, high throughput, and highly redundant networking. How would you like to come be part of the team that builds out that low latency, high throughput, and highly redundant network? We are looking for a Technical Program Manager with proven experience, strong sense of ownership and passion for defining and driving large cross-functional programs. The candidate should be self-driven, have the ability to learn quickly and influence decision-making across organizations. In this position, you will work closely with various Amazon business units to gather, refine and drive program goals including...

This role can be based in Amsterdam, Madrid, Munich, Milan, Paris, Stockholm, Zurich, or London. Would you like to help the largest Private Equity (PE) firms and their portfolio companies leverage new technologies to improve their operations? Would you like to use your IT leadership experience to build relationships with technical leaders, C-level executives, and influencers at all levels across the PE segment? As a Private Equity Solutions Architect, you will work directly with Private Equity firms, their portfolio companies, and consulting partners to help them adopt new technologies and build new solutions to make the most of the Cloud. You will be at the crossroads of business and technology, engaging with organisations at all stages of cloud adoption. You will provide thought leadership in terms of looking beyond the technology and considering the value that technology creates for our customers. You will practice your creativity by linking technology to tangible solutions...

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for...

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for...

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for...

This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features. Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical...

This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features. Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical...

AWS is looking for a HPC Specialist Architect for the Energy & Utilities Business Unit, who will be a subject matter expert helping customers design solutions that leverage our HPC services. You will work closely with customers in various geographies to enable large-scale customer use cases and drive the adoption of AWS for HPC. You will interact with other Solutions Architects in the field, providing guidance on their customer engagements, and you will develop white papers, blogs, reference implementations, and presentations to enable customers and partners to fully leverage HPC services on AWS. You will also create field enablement materials for the broader AWS architect population, to help them understand how to integrate AWS solutions into customer architectures. You drive effective feedback gathering from customers, and you distill and translate that feedback into clear business and technical requirements for product and engineering teams to review. You sponsor the creation...

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Public Sector Shared Delivery Team (SDT). You will manage a team of ProServe Delivery Consultants while supporting AWS our largest Public Sector customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and...