34 sr product manager jobs found

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time. We are looking for a customer-obsessed Senior Product Manager, to fundamentally transform the Heavy & Bulky (H&B) customer experience worldwide. You will own the complete redefinition of end-to-end product strategy for Amazon's Worldwide H&B Customer Experience, spanning delivery through returns, defective items, and post-purchase resolution. The role requires someone who can use significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer friction data to identify the...

The Rufus team is seeking a Sr. Product Manager to lead the expansion of Rufus's Content and Category Expertise programs across international markets. Rufus is the world's most helpful AI shopping assistant, and this role will be instrumental in ensuring our content delivers locally relevant, high-quality shopping experiences to customers worldwide. Based in London, this role will oversee all regions outside the US where Rufus is available, working to extend our proven content programs and create innovative, content-led customer experiences in international markets. As Rufus continues to transform how customers shop on Amazon, this role will be critical in ensuring our AI shopping assistant delivers world-class expertise and locally relevant content to customers around the globe. You'll have the opportunity to shape the future of AI-powered shopping experiences while working with state-of-the-art technology technology and talented teams across Amazon. Key job responsibilities -...

We are seeking an experienced and strategic Senior Product Manager, Telematics to lead the vision, roadmap, and global execution of our telematics product portfolio. This is a senior individual contributor role with significant cross-functional influence, responsible for shaping how connected vehicle technology powers fleet safety, predictive maintenance, and operational efficiency across our last-mile delivery network. Based in Luxembourg or London, you will operate at the intersection of product strategy, vendor governance, and large-scale program delivery — driving outcomes across EU and global markets. Please note that this is a 12 months fixed-term contract. Key job responsibilities - Own the multi-year telematics product strategy and roadmap, aligning with global fleet and last-mile delivery objectives across EU and international markets - Lead end-to-end product development from discovery through scaled deployment, including requirements definition, prioritization, and...

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time. We are looking for a customer-obsessed Senior Product Manager to own and evolve the product strategy for Amazon's Worldwide Merchant Fulfilled Network (MFN) Core customer experience. Today, customers on seller-fulfilled orders face a resolution journey where seller-led paths average 50 days vs. 1 day through CS, impacting tens of millions of contacts annually. You will own the complete end-to-end product strategy for the MFN Core customer support journey, specializing in post-purchase resolution across seller- and CS-led solutions. The role requires someone who can operate with significant autonomy, using deep expertise and high...

Amazon’s Tax Services organization is building the next generation of solutions to shape the way that we calculate, collect and invoice tax information as one of the world’s largest collectors of online indirect taxes and fees. Our organization’s mission is to ensure that Amazon has the right technology and processes to remain accurate and adaptable in a rapidly changing business and tax environment. That’s where you come in. We’re looking for a Sr Product Manager - Technical (Sr PM-T) to join us in London and help build the future of the Tax Services document printing product, which is responsible for generating billions of business-critical documents (e.g. tax invoices, commercial and transport documents) every year. As a Sr PM-T, you will be responsible for identifying and executing on opportunities to build high-impact solutions and features for our document printing product that meet customer needs and drive business growth. We are looking for a dynamic, entrepreneurial...

Amazon's Reliability & Maintenance Engineering (RME) organization is seeking a Senior Product Manager - Technical to own the product strategy and roadmap for OmniFrost, Amazon's next-generation SCADA (Supervisory Control and Data Acquisition) platform. OmniFrost is a mobile-first, AI-powered monitoring and control system designed to replace both legacy vendor SCADA and Amazon's existing SCADA 2.0 across the global fulfilment network. This role owns the end-to-end product lifecycle for OmniFrost from defining requirements and success metrics through scaled network deployment. You will work directly with RME field teams,engineering, and leadership to drive a production-ready platform that delivers measurable operational impact at scale. Key job responsibilities - Define and own the OmniFrost product vision, strategy, and multi-year roadmap covering pilot validation through network-wide deployment across technically feasible sites globally - Establish measurable KPIs tied...

Join our exciting world of Consumables Private Brands in the EU, where we are building from scratch our own line of Everyday Essentials products across all Consumables categories (Food & Beverages, Health, Personal Care, Beauty, Household Consumables, Pets, Sport Nutrition). We're looking for a talented and entrepreneurial Sr. Product Development & Sourcing Manager to own the end-to-end product development and sourcing lifecycle of new products and refresh of live selection : from identifying manufacturers and negotiating pricing, defining products technical specifications, through commercialization and launching these items on time and in full. Key job responsibilities In this individual contributor role, you will be responsible for launching ~50 new ASINs annually, working directly with manufacturers to source, negotiate, and bring to market products that delight our customers with the right quality at the right price. This is a high-impact role where you'll leverage AI...

Amazon's Quality and Escalations (Q&E) organisation is seeking a Sr Technical Product Manager to directly influence the direction of Service Experience products through the customer experience and service improvement lenses. We seek a technically proficient individual to join our team working with Amazon Customer Service (CS) leadership to deliver innovative products to customers worldwide. This role requires a passionate individual who understands the best possible customer services experiences across the Customer Service organisation. You'll stay on top of technical innovation and advances in the industry, with an eye on identifying opportunities where CS Quality and Service Improvements can positively impact the service experience that CS offers the most. You'll dive deep into current and future customer needs and deliver actionable insights that drive development of continuously improving CS products, customer workflows, and features. The ideal candidate must be able to...

Amazon's Rufus AI team is building the future of conversational shopping. Rufus helps hundreds of millions of customers find and discover products through natural language, and behind every response is an automated quality measurement system powered by LLM-as-a-Judge (LLMAJ) technology. We are seeking a Sr. Product Manager-Tech to own the quality governance, global scaling, and operational excellence of this judge portfolio. You will work alongside Language Engineers who build and tune judges, Product Managers who define quality criteria and evaluation standards, Data Scientists who operate evaluation pipelines, and Engineering teams who build the infrastructure that runs evaluations. This is a high-autonomy role: you own your domain end-to-end and are expected to drive decisions, not just track workstreams. This role sits at the intersection of AI evaluation, product management, and applied tooling. You will own the governance framework for a portfolio of dozens of LLM judges...

The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Amazon Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in anyway. We are seeking a Sr. Go-to-Market Manager with experience in B2B financial technology who will lead the growth and adoption of our Business Credit Account product for Amazon Business in MENA! This individual will develop and execute a comprehensive go-to-market strategy, drive product prioritization, act as the voice of the customer, and work cross-functionally (and across organizational boundaries) to expand our B2B customer base. The ideal candidate will excel in strategic thinking, relationship management, and cross-functional leadership to identify opportunities, develop...

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic...

Amazon is seeking a Technical Program Manager L6 to own and lead the EU AMZL SCADA Deployment Program, delivering world-class SCADA solutions across Amazon Logistics fulfillment network in Europe. This role is critical to ensuring material handling equipment runs efficiently and reliably, supporting our AMZL operations teams and expanding SCADA coverage across the EU AMZL network. The TPM will be the single-threaded owner of the EU AMZL SCADA Deployment Program, managing the complete lifecycle from planning through deployment and post-launch support. You will work directly with AMZL site customers, resolve cross-team dependencies, and partner with a Principal Product Manager and Senior SDM to deliver automation solutions that will have lasting impact on Amazon's AMZL operations across Europe. Key job responsibilities * Own the EU AMZL SCADA Deployment Program end-to-end with accountability for program success, defining program mission, vision, and tenets aligned with AMZL...

Amazon Leo is seeking an exceptional Technical Program Manager (TPM) to lead our aeronautical enterprise services initiative. In this high-impact role, you'll be the customer facing program lead integrating between our aviation customers and internal engineering, product management and business leaders, ensuring our enterprise solutions meet the rigorous demands of the aeronautical market. As the Senior TPM, you will track the end-to-end delivery of Amazon Leo's aviation products and services to customers in the region, contributing to the mission from pre-sales through launch and sustainment. You'll help establish the frameworks, processes, and program governance structures that enable seamless technical onboarding for aviation customers while maintaining the highest standards of safety, compliance, and customer satisfaction. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export...

The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale. The Sr. CSM must demonstrate differentiated, hands-on Agentic AI and GenAI expertise: 1/ Proven experience architecting and building agentic AI systems - including multi-agent orchestration, RAG pipelines, and prompt engineering - not theoretical familiarity but demonstrated delivery of working prototypes and customer-facing demos. 2/ Proficiency using AI-powered coding assistants to accelerate solution development, write production-grade code, and build technical artifacts that earn customer trust. 3/ Software Product Management mindset with direct experience delivering or consulting on SaaS products - understanding multi-tenant architecture, outcome-based pricing...

The Integrated Talent Development Systems (ITDS) team, part of Amazon Talent Solutions (ATS), is looking for a Sr. Technical Program Manager to join the team in Edinburgh. ITDS transforms and improves talent processes for corporate Amazonians — empowering them to focus on growth, invention, and customer impact while eliminating administrative burden. The team enables accurate and authentic evaluations, improves the quality of talent decisions, and strives to ensure that Amazon's most valued talent is recognized, developed, and retained. ITDS empowers Amazon managers with effective and streamlined capabilities to develop high-performing teams through talent evaluations, role and level transitions, and performance management. The systems ITDS builds are how Amazon makes its most consequential people decisions — and getting those decisions right, consistently, fairly, and at speed, is foundational to Amazon's ability to operate and grow. As a Sr. TPM, you will drive cross-cutting...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Our team owns a global...

At Amazon Devices & Services, we imagine the future, and then create it. Join brilliant minds to build new categories of technology that become part of everyone's everyday life. Together, we create connected experiences that transform lives, communities, and the world with our work. The Senior Site Technical Manager (STM) is responsible for qualification and validation of assembly, test, and pack out processes for Amazon’s Devices Products in a multi-product, automation-focused factory. STMs troubleshoot and resolve technical, material, and process issues, oversee assembly and packout processes, drive cost, process, and yield improvements. STMs apply lean methodologies, support site acceptance testing (SAT), and DFx (Design for Automation, Manufacturing, Cost). STMs work closely with Amazon’s Contract Manufacturer (CM) and Amazon’s product design and automation engineers. Key job responsibilities As Senior STM, you: - Lead, Identify, Expedite, and Resolve all technical,...

At eero, we pride ourselves on dedication to customers, and our enterprise partners are no exception. Partner Success Management is responsible for ensuring partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. In this role, you'll set the standard for how we work with external partners, interpret their needs, and prioritise eero workflows dedicated to partner success. You'll support the complete partner lifecycle—from initial onboarding through ongoing optimisation. Along the way, you'll review partner requests, ensure eero teams are aligned on requirements, and coordinate cross-functional efforts to meet external commitments. Once new partners have completed their initial deployment, you'll continue partnering with them by offering support and insights to ensure they're making the most of their eero experience. Key job responsibilities You'll drive partner success by managing all facets of the partner lifecycle...

Are you ready to build the future of secure artificial intelligence — not just design it, but actually construct it? The AWS AWS GenAI Innovation and Delivery Center stands at the forefront of the AI revolution, where we're not just advising on technology — we're in the trenches, writing code, architecting systems, and co-building alongside the world's most innovative organizations. As businesses race to adopt transformative GenAI capabilities, security isn't just a checkbox — it's the foundation that makes innovation possible. In this role, you won't just advise on that foundation — you'll build it, hands-on, alongside the engineers and partners who are making GenAI real for customers. We're seeking a Senior GenAI Security Consultant to embed directly with our Forward Deployed Engineering (FDE) teams, serving as the hands-on security builder who ensures every line of code, every architecture decision, and every customer delivery meets AWS's security bar. This isn't a strategy...

The Data Center Construction Cost Control (CCC) team is part of a larger, highly creative and passionate team dedicated to deploying our continuously evolving Amazon data center facilities. As a Sr. Construction Cost Engineer, you will be responsible for providing cost support, guidance and recommendations to the Data Centre project delivery team to ensure cost management across a portfolio of fast paced construction projects. You will be involved in the full life cycle of construction projects while working with motivated experts from design, construction, procurement, finance and legal teams to deliver efficient and innovative data centers. You will help drive multimillion dollar projects utilizing Amazon's key values including frugality and insist on the highest standards across Europe, the Middle East and Africa. This role is located in Dublin, Ireland or London, United Kingdom, Or Berlin, Germany Or Zaragoza, Spain. At Amazon, we are diverse, creative, team oriented...