442 customer service jobs found in Edinburgh

We enjoy working together and can always rely on each other’s support.   We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it. We are looking for a Customer Service Advisor  who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment.  In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.  Join our friendly local team, and you'll soon discover that we'll invest...

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable insights that help shape how we manage call volumes and spend. Excel experience in presenting data, data group and create graphs is essential. You'll be the go-to expert for telephony matters across the business, supporting both existing sites...

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable insights that help shape how we manage call volumes and spend. Excel experience in presenting data, data group and create graphs is essential. You'll be the go-to expert for telephony matters across the business, supporting both existing sites and...

Responsibilities:   Job Title: Customer Service Driver Location: Darlington Full-time: Permanent Salary: £19-£21 per hour plus weekend and bank holiday allowances.      We are looking for enthusiastic and dedicated individuals to join our Customer Service Driver team at our new purpose-built distribution centre in Darlington.   About Martin Brower: Our People First Culture is dedicated to sustainability and continuous improvement. As a global leader in supply chain solutions, we support some of the world's largest restaurant chains by delivering food, beverages, and products with a focus on innovation and environmental responsibility.   Position Summary: The Customer Service Driver plays a crucial role in our organisation by delivering products and services to customers with the highest level of professionalism and care. This position requires a commitment to excellent customer service, safe driving practices, and effective communication skills. The...

We enjoy working together and can always rely on each other’s support.   We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it. We are looking for a Customer Service Advisor  who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment.  In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.  Join our friendly local team, and you'll soon discover that we'll invest...

Full-Time Permanent 40 Hours Per Week Office-Based Are you highly organised, customer-focused, and enjoy being at the heart of a busy business? Fancy joining one of the UK's most iconic independent breweries? This could be your perfect next move. About Black Sheep Brewery Born in the heart of Yorkshire, Black Sheep Brewery has been proudly brewing award-winning beers since 1992. Known for our independent spirit, bold character, and exceptional ales and lagers, we supply pubs, bars, restaurants, and retailers across the UK. We're passionate about quality, personality, and doing things differently - and now we're looking for a Customer Service & Administrator to support our customers, sales team, and day-to-day business operations. The Role As a Customer Service & Administrator, you'll be a key point of contact for our customers, providing exceptional service while ensuring the smooth running of administrative processes across the business. This is a varied and...

Role Overview The Workplace Experience Support Specialist plays a key role in delivering outstanding workplace and guest experiences. This position ensures colleagues and visitors have access to the spaces, services, and support they need to work safely, comfortably, and efficiently. Working flexibly across the office or from the One Team Hub, the role covers a wide range of responsibilities including front-of-house services, meeting and event support, workplace operations, compliance activities, and logistics. It offers a varied and dynamic environment, combining elements traditionally delivered by multiple teams. Key Responsibilities Customer Experience & Guest Services Provide a high-quality, concierge-style service to colleagues and visitors Support reception and welcome teams as required Manage visitor access, including badge handling and security procedures such as tailgating prevention Work closely with the Workplace Experience Manager on access control, safety,...

*About us* The Edinburgh Boiler Company is a rapidly growing business with a strong commitment to customer satisfaction and quality. We provide premium heating solutions across Edinburgh and the surrounding areas. We are Scotland’s leading boiler installation company with an excellent reputation for customer service and great rates of pay. _Lead Gas Engineer - Boiler Installer_ We are currently increasing our workforce due to demand and continuous growth and have an exciting opportunity for an experienced Lead Boiler Installation Engineer to oversee our growing team of engineers. You will be part of a fast paced Installations team, working primarily on domestic one day boiler replacements and two/three day conversions. The applicant must be Gas Certified and be fully competent in all types of boiler installations, conversions and heating installations. *The applicant MUST have the following qualities:* * Must be Gas Safe registered * Must have at least 5+ years experience *...

*Pay:* £28,060.00-£40,000.00 per year *Job Title:* Gas Service and Repair Engineer - Edinburgh Area *Company:* WM Donnelly & Co Ltd *About Us* WM Donnelly & Co Ltd is a leading provider of heating and plumbing services across the West of Scotland. We pride ourselves on delivering high-quality workmanship and excellent customer service. Due to continued growth, we are looking for an experienced (At least 5 years) *Gas Service and Repair Engineer* to join our team, working within the Edinburgh area. *Key Responsibilities* * Service and repair domestic gas appliances and heating systems * Diagnose faults and carry out effective repairs * Ensure all work complies with current safety and industry standards * Deliver excellent customer service * Complete job reports and documentation accurately *Requirements* * ACS qualifications: CCN1, CENWAT, CPA1 (additional certs a bonus) * Gas Safe registered * Proven experience in domestic gas servicing and repairs * Strong...

About the role As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include patient pre-screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you in completing our industry leading ‘Step into...

The hourly rate for this role is £13.56 and up to £15.59 across selected locations within London. No previous experience required & full training will be provided. Do you have a passion for health, wellness, and making a difference? If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you. As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them - all while supporting sales through genuine, feel-good service. You’ll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines,...

As one of the leading electrical contractors in Fife, Daniel Gardner Electrical Contractor’s commitment to reliability, safety, customer service and above all quality of work has seen our reputation grow from strength to strength. Based in Cupar and operating across Fife, including Cupar and St Andrews, Tayside and Perthshire, we serve the Domestic, Commercial, Agricultural and Industrial markets. Join Our Growing Team Daniel Gardner Electrical Contractor are currently looking to grow our team and have the following vacancies available: Time Served Electricians – Cupar We are looking for fully qualified electricians who can work to a high standard to join our ever growing team. Preferred Attributes: Ideally you should have undertaken an electrical apprenticeship and have a good knowledge of testing and inspection (2360). * 18th Edition. * EV, Solar, and Battery storage experience would be highly preferencial. * Duties include all aspects of electrical works. 31 days Annual...

Job Ref: WES1076 Branch: Borders Buses (Galashiels) Location: Borders Buses (Galashiels), Galashiels Salary/Benefits: £13.65 per hour Contract type: Permanent Hours: Full Time Hours per week: 36 Posted date: 31/03/2025 Closing date: 29/06/2025 Location – Galashiels Borders Buses operate a network of bus routes across the Scottish Borders, North Northumberland, Carlisle, East Lothian, Midlothian and Edinburgh. Having a great team of people at Borders Buses is at the heart of everything we do. We are looking for smart, experienced and professional Bus and Coach Drivers to join our team at our busy Galashiels depot. Both full and part time opportunities available with a range of shift options. Responsibilities: Provide excellent customer service and a safe and comfortable journey for our passengers Be patient and able to work confidently on your own Able to handle cash and card payments responsibly Be a key worker in the local community to take customers to their destination...

Mobile Trailer Technician Location: Motherwell Employment Type: Full-Time, Permanent Working Hours: Monday to Friday Salary: up to £38,000 per annum (Work Van & Mobile Included) Why Join Us? At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe. We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart: Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year! £500 Welcome Bonus: We value your expertise and commitment, so you’ll receive a £500 joining bonus as a warm welcome to the team. £1,000 Referral Scheme: Know a top-notch technician who’d thrive here? Refer them and earn £1,000! Private Healthcare for You & Your Loved Ones: We invest in...

Job Profile: Mortgage Administrator – Stirling Hybrid   PRIMIS Mortgage Network are seeking a Full Time experienced Mortgage Administrator to join a well established partner firm (AR) of PRIMIS Mortgage Network’s Mortgage Advisory operation. The firm are a very busy mortgage and protection business operating from offices in Stirling .    The administrator will be responsible for assisting busy advisors, focusing on mortgage and protection business. The successful candidate will need to demonstrate professionalism and be comfortable dealing with clients, lenders and providers.   We are ideally looking for a minimum 2 years mortgage administration experience in Mortgage Brokering. We will also consider applicants with Admin experience within financial services / Estate Agency but not necessarily in mortgage broking.    Competitive base salary of  between £26,000 - £30,000 DOE and is negotiable dependent on experience....

Customer Loyalty Executive | Build Lasting Customer Relationships & Improve Retention Up to £25k + Up to £1k Monthly Bonus (OTE £35k) | Glasgow, Bellshill | Hybrid Working (After Probation) Keep customers happy and loyal. Your retention skills protect revenue and improve service. About Focus Group £1bn valuation, 30,000+ customers, 1,300+ employees across 20 UK offices. Award-winning employer (UK's Best 100 Companies to Work For 2021). Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. Job Purpose: As a Customer Loyalty Executive in our Glasgow, Bellshill office, you'll focus on customer retention by identifying at-risk accounts and intervening to improve their experience. When customers are considering leaving or showing signs of dissatisfaction, you'll step in to...

Business Development Executive | Bellshill, Scotland, ML4 3RB (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero...

Overview: Would you like to help enrich the lives of learners around the world?     At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.   What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.     RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).      Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries,...

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly. Key job responsibilities - Place outbound calls to customers - Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed - Keep daily, weekly and monthly records of progress with customer queries - Follow Standard Operating Procedures and keep customer data secure - Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes A day in the life You’ll be based at one of our last-mile delivery warehouses, where...

Trainee AI Engineer – No Experience Needed Future-proof your career in Artificial Intelligence – starting today. Looking for a career change? Currently employed but want something better? Or maybe you're between jobs and ready for a fresh start? ITOL Recruit's AI Traineeship is designed to get you into one of the fastest-growing industries with zero experience required. Train online at your own pace and land your first AI Engineer role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£45,000. Why AI? AI is reshaping every industry you can think of. Healthcare, finance, retail, and manufacturing – they’re all scrambling for skilled professionals. The demand far outstrips supply, which means excellent salaries, flexible working arrangements, and genuine job security. How It Works Step 1 – AI Engineering Fundamentals Start...