The Pioneer Group
Birmingham, UK
Customer 1st Advisor Castle Vale, Birmingham £27,218 per annum Permanent, Full Time (37 hours) Closing Date: 27th August 2026 (12pm) Interviews: week commencing the 7th September 2026 Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same. About the role In this role you will: Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity Provide a professional front-of-house reception service, ensuring customers feel welcome and supported Handle customer enquiries via face-to-face contact, telephone and written communication Work closely...