2 jobs found in Washington

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable insights that help shape how we manage call volumes and spend. Excel experience in presenting data, data group and create graphs is essential. You'll be the go-to expert for telephony matters across the business, supporting both existing sites and...

Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology,working aspart of the Aviva family? Responsibilities TheRole: As part of the wider Aviva family, we are looking to bring fresh thinking into our business which will support our transformation into thebodyshopof the future.We challenge traditional thinking to make us stand apart from our competitors.As such,our painters assumeresponsibilityto provide and sharetheirexpertisethroughout the site, while identifyingopportunitiesto improve ourprocessesand the service we provide to our customers Qualifications Desirable qualifications and experience; ATA accreditation Preparation and priming of a new / repaired panel to first masking stage Polishing Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With...