Dexters
Teddington, UK
This role involves working with the Customer Relations Team to ensure accurate and timely response and logging of all feedback received. Carefully respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team. Hours: Monday - Friday, 8:30am - 5:30pm Location: Teddington Salary: £28,000 Key Responsibilities: Monitor online review sites, receive, register and respond to all incoming feedback including: - Google Reviews - Trust Pilot - All Agents - Customer Experience forms Add review testimonials to Google sheet for marketing. Responsible for producing monthly figures including feedback and team stats. Respond to and accurately action GDPR requests to be unsubscribed or removed from our database. Assist Customer Relations Team with complaint files where needed. Assist in developing and documenting best practice for the team. Research new rating sites...