13 customer service jobs found in Shoreham-by-Sea

We’re Hiring – Customer Service Executive   Salary – £25,000 Location – Shoreham-by-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,300 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our fast-paced Customer Service team! We’re looking for someone with previous contact centre experience who thrives in a high-volume, high-pressure environment. You’ll be handling a wide range of...

We’re Hiring – Delivery Coordinator Salary – £25,000 Location – Hybrid: Shoreham-By-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: The Delivery Coordinator (Ethernet) plays a key role within the Connectivity Hub, responsible for the end‑to‑end delivery of Ethernet services. The role ensures orders are provisioned smoothly from initial...

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building...

Business Development Executive | Launch Your B2B Sales Career Want to build a six-figure sales career from the ground up? Start here What Happens Next? Next available intakes - March & April 2026 Who we are At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero sales experience. The success stories...

Job Title: Business Development Executive Reporting to: Regional Business Development Executive Manager Location: Shoreham (BN43 6PA) Salary - £25k + Commission I 1st Year OTE Circa £35,000 I £40k-£50k year 2 What Happens Next? Next available intakes - March & April. Join our team as a Business Development Executive at Focus Group Who we are At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,000+ employees across 16 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. What we’re looking for The ideal candidate is a self-starter with the motivation to succeed,...

Credit Controller UK • Hybrid • Competitive salary + benefits At Focus Group , we’re one of the UK’s leading providers of business technology, communications and connectivity, supporting thousands of organisations with the tools they need to work smarter. We’re growing fast, but we stay grounded in our values—putting customers first, working collaboratively, and getting things done the right way. We’re looking for a Credit Controller to join our Finance team. You’ll work closely with the Credit Control Manager, building strong customer relationships, driving timely cash collection, and resolving billing queries with confidence and professionalism Requirements What you’ll do Manage collections and agree payment commitments with customers Negotiate payment plans and resolve overdue accounts Identify causes of late payment and work proactively to resolve them Handle billing queries and complete account reconciliations Request service restrictions in...

IT Account / Business Development Manager | Consultative Solutions Closer £65-80k+ OTE Year 1 I £80k-£100k Year 2 Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers Experienced B2B closer? We'll teach you IT – you bring the closing skills. The Opportunity Focus Group (£1bn valuation, 30,000+ customers) needs an IT Account / Business Development Manager to identify whitespace opportunities, build relationships across complex organizations, and close consultative IT deals within our customer pod structure. This is all about running a consultative sales process, qualifying opportunities and closing. Your pod generates opportunities – you qualify, shape solutions, and close. What You'll Do Conduct consultative discovery meetings and shape tailored IT solutions Navigate multi-stakeholder environments (IT managers, CTOs, CFOs) Build ROI business cases and close deals £10k-£100k+ Identify expansion opportunities within existing accounts Collaborate...

🚀 Commercial BI Analyst £40,000–£45,000 Hybrid | Shoreham-by-Sea Are you a data-savvy analyst who loves turning numbers into stories that drive real business decisions? We're looking for a Commercial Business Intelligence Analyst to join Focus Group's growing Data & Analytics team. About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling fast — and data is at the heart of that growth. With 30,000 SME customers and a portfolio expanding through strategic acquisitions, our analytics function sits at the very core of what comes next. The Role This is a high-visibility position, working directly with Finance and Sales leaders — and presenting to the Board and Executive Leadership Team. You'll be helping shape the decisions that drive a £300m business forward, using a modern analytics stack including Snowflake, dbt, and Power BI . 📍 Based at our HQ in...

QA Analyst Technology · Shoreham-by-Sea (Hybrid) · Up to £30,000 📍 1 day HQ / 4 days WFH  |  💰 Up to £30,000  |  📅 Permanent ABOUT FOCUS GROUP Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital — freshly valued at $1bn in 2024 and scaling fast. We serve 30,000 SME customers across the UK and we're investing heavily in the people and technology that will take us to the next level. THE OPPORTUNITY Quality is at the heart of everything we build. As a QA Analyst, you'll be part of the testing strategy for Focus Group's portfolio of internal applications — working hand-in-hand with our development team to make sure every release is stable, reliable, and fit for purpose. If you love finding problems before anyone else does, this role was made for you. WHAT YOU'LL DO Write test plans against acceptance criteria from scope documents Carry out acceptance, regression and smoke testing Build and integrate automated tests...

Change Management Lead Drive transformation that actually sticks. 📍 Location:  Shoreham-by-Sea (hybrid – 2–3 days in office) 💰 Salary:  Up to £60,000 per annum 📄 Type:  Full-time, Permanent About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly — investing in AI, acquiring strategically, and transforming how we operate to serve 30,000 SME customers better than anyone else in the market. This is not a business in maintenance mode. We're building something significant, and we need people who want to be part of that. The Role We're looking for a Change Management Lead to own the people side of our transformation programme — not just to write the plans, but to make sure change actually lands. That means holding project teams accountable, managing risk across the portfolio, getting hands-on where it matters, and constantly improving how we do...

Channel Manager | Competitive base salary + Commission Award-Winning Tech Scale-Up  |  £1bn Valuation  |  30,000+ Customers Drive growth across Focus Group’s connectivity portfolio in a high-impact role, working closely with the Head of Network Services to support and enable BDMs. You’ll play a key part in increasing adoption, revenue, and margin through hands-on commercial support and sales enablement.   Key Responsibilities Sales Enablement & Frontline Support Create and maintain sales enablement materials, including battlecards, objection handlers, ROI calculators, and competitive guides. Deliver regular product and commercial training sessions to BDMs and regional teams. Act as the primary commercial support contact for connectivity opportunities, providing guidance on complex deals and tender responses. Support BDMs with customer presentations, deal qualification, and sales playbook implementation. Revenue Growth & Account Development Identify...

📢 We're hiring | Senior People Advisor – Operations Up to £50,000 Hybrid, Shoreham-by-Sea We'll be honest — this isn't a role for someone who wants to sit in a support function waiting for cases to land. This is a role for someone who wants to own a real people remit, shape how a large operational function runs, and genuinely influence the direction of a fast-growing business. Here's a bit about us Focus Group is one of the UK's fastest-growing independent tech businesses. We're £300m in revenue, 1,300 people strong, and backed by Hg Capital following our $1bn valuation in 2024. We serve over 30,000 SME customers across the UK and we're not slowing down. Our People & Culture team plays a central role in how we scale — and right now, we're looking for a Senior People Advisor dedicated to our Operations function. What does the role actually look like? You'll be the go-to for people managers across Operations. That means owning ER casework end-to-end,...

Customer Engagement Executive | Grow Customer Accounts & Earn Commission £25k Base + Commission (OTE £40k+) | Customer Success Meets Sales Turn strong customer relationships into revenue growth. About Focus Group We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do. Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term. The Role: Customer Success Meets Sales As a Customer Engagement Executive, you'll manage a portfolio of existing customers, helping them get more value from our services while identifying opportunities to grow their accounts. Your day-to-day: Conducting regular strategic business reviews to uncover expansion opportunities Understanding each...