£44,532 yearly
Metropolitan Police
London, UK
“He just went crazy. He slammed the door and started screaming in my face, he went to the kitchen. He’s got a knife. He threw everything on the floor. I’ve run upstairs – I’m hiding in the bedroom – I dragged a cabinet in front of the door. But it won’t take him long to get through. Can you hear him?! Can you hear him?!”
This job is all in the detail. Did she say he slammed the door in her face , or just slammed the door? Does he have a knife… or did he have one?
As you are listening, you are typing. As you are typing, you are assessing and categorising the call in order of priority. As you analyse the information, you are already thinking of the next questions to ask — all while calming the caller and reassuring them that help is on the way.
From here, two vital roles come into play:
First Contact
You are the first point of contact. You gather critical information, assess threat, risk and harm, and ensure the situation is clearly understood. You...