The Hyde Group
Havant PO9, UK
Customer Service Administrator Havant Hybrid - 2 days a week in office £25,000 Join Hyde as Customer Service Administrator. The Role As a Customer Service Administrator, you will be the first point of contact for customers reporting property repair issues. You'll handle repair enquiries, support customer satisfaction surveys, assist with complaints, and provide essential administrative support to the team. Your work will help ensure a smooth and seamless service for our residents while contributing to improvements in our processes and customer experience. What You'll Do Take ownership of repair enquiries, ensuring swift, effective resolutions that put customers first. Collaborate with trades, contractors, and internal teams to proactively solve issues and keep services running smoothly. Support the resolution of complaints, contributing to fair outcomes and continuous learning. Maintain clear, accurate records that enable insight, efficiency, and excellent...