2 jobs found in Groby

Technical Support Engineer – Cloud & AI Voice Systems | Competitive Salary Cloud Communications Provider | AI Voice Technology | Remote Role Take ownership of cloud telephony and AI voice systems in a hands-on technical role. You’ll deliver expert remote support, configure cloud platforms, and ensure customers get seamless, reliable service—helping them get the most from their AI voice solutions. What You’ll Do Remote Support & Troubleshooting Resolve customer issues across cloud telephony and AI voice platforms. Handle helpdesk calls, emails, and tickets with speed and clarity. Escalate complex cases while maintaining full ownership until resolution. Cloud & AI System Configuration Deploy and configure customer systems remotely, including users, call routing, and integrations. Set up and optimise AI voice agents and automated workflows. Test systems thoroughly and document all configurations. Customer Success & Training...

Account Manager - Healthcare - Full-time - Competitive salary (dependent on experience) Join Voiceconnect, a Focus Group company, as an Account Manager and take charge of building strong relationships with GP surgeries across the NHS. This is a hands-on, customer-focused role where you’ll manage accounts, support implementations, deliver product demonstrations, and help practices get the most from our solutions—all while driving adoption, satisfaction, and growth. Role Purpose The Primary Care Account Manager is responsible for managing, supporting, and growing relationships with NHS Primary Care customers, particularly GP surgeries. The role combines customer account management, product demonstrations, and hands-on planning and support for installations. This role plays a key part in ensuring customers gain maximum value from our solutions while driving adoption of new features. Key Responsibilities Account Management & Customer Relationships Manage a...