CBRE Enterprise EMEA
Bletchley, Milton Keynes, UK
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Help desk associate. As a Command Centre Advisor, you will be responsible for providing a first-class service to our client. You shall provide customer service by answering incoming service requests, via phone, email & online requests from sites on facility-related issues. to ensure service delivery is in line with SLAs. What You'll Do: Maintain strong relationships across the Account, promoting the 'One Team' approach. Provide prompt and efficient service to sites via phone/CMMS system/email. Be able to triage tickets to national mobile engineers. Ensure customer contacts are handled well and the customer is given the best possible experience. Responsible for achieving a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria...