20 customer service jobs found in Birmingham

About the role As a Team Leader in one of our stores, reporting to the Hub Manager, you will be the duty manager in store and responsible for leading and inspiring the store team day to day to deliver an exemplary customer experience. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: pre-screening, dispensing, accuracy checks and much more. In your role as a Team Leader you will have plenty of opportunities to develop your clinical and leadership skills. With an industry leading ‘Step Into Optics’ training programme and additional leadership training programmes, we are committed to helping you develop and carve out a career at Boots Opticians. What you’ll need to have • Worked in an Opticians or within an optical environment • Desire to learn It would be great if you also have • Led or coached a team Our benefits...

Business Development Executive | Birmingham B1 2RX (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero sales...

Location: Primark Birmingham High Street Salary: £ 14.06 Per hour Employment Type: Permanent Job Type: Full time Contracted hours: 37.5 hours per week Working pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview. BECAUSE SUPPORTING OTHERS IS YOUR SUPERPOWER! At Primark we have a people-first culture where you are able to work with impact. We are a business that continues to grow and invest, creating maximum joy at minimum cost. Just look at our 80,000+ colleagues across 450+ stores covering many markets globally, all leaving their mark. Our colleagues are at the heart of everything we do - we're caring, dynamic and we succeed together. You'll be the creative ambassador for the visual merchandising of the store. You'll deliver an inspiring visual proposition for the Primark brand to enhance the customer experience and maximise sales. What you'll do If you love working with fashion and being creative - this...

About The Role Ark Victoria Academy is seeking an experienced Administrator to join our friendly and diverse Operational team. You will join the team of student administrators and will receive support and guidance from the Operations Director. The right candidate will be an excellent team player and will demonstrate their ability to work well under pressure, in a fast-paced school environment. We are looking for an organised individual who will uphold the vision and ethos of the academy at all times, providing an excellent customer service. The successful candidate will: have experience of working as a administrator or other customer service role have excellent administrative and organisational skills be competent user of Microsoft Office and confident to learn and use new technologies If you are ready to add further value to our operations department and to work alongside a brilliant school leadership team, then you will find this job extremely rewarding....

About The Role Ark Victoria Academy is seeking an experienced Receptionist to join our friendly and diverse Operational team. You will be the front-facing representative of the Academy, dealing with visitors, pupils, staff and other stakeholder groups. You will join the team of student administrators and will receive support and guidance from the Office Manager. The right candidate will be an excellent team player and will demonstrate their ability to work well under pressure, in a fast-paced school environment. We are looking for an organised individual who will uphold the vision and ethos of the academy at all times, providing an excellent customer service. The successful candidate will: have experience of working as a receptionist or other customer service role have excellent administrative and organisational skills be competent user of Microsoft Office and confident to learn and use new technologies If you are ready to add further value to our operations...

Career Level: 10 Entry Posting Date: 9 May 2025 Location: Hybrid (Office-based in the UK) Salary: Competitive hourly rate Hours: 9:00am – 5:30pm (Monday to Friday, 1-hour lunch break) Contract Type: Temporary (length of campaign to be confirmed) Join Our Outbound Customer Engagement Team Are you a confident communicator who thrives on speaking to people? Do you enjoy delivering excellent service and working in a fast-paced, target-driven environment? If so, we want to hear from you! We’re looking for an Outbound Call Advisor to join our ClearConnect team for a temporary call campaign focused on engaging with members about their membership upgrade options. This is a fantastic opportunity to gain experience in a friendly, professional environment and make a real impact by helping members get the most out of their service. This role is ideal for someone with excellent telephone manners, strong attention to detail, and a positive, can-do attitude. What You’ll Be Doing: Make...

About the role As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager. Your priorities will include: Planning the Care Services workload to ensure that your team provides the very best service possible. You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers. You will resolve queries and issues raised by care homes. Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and...

Join Amazon as an Area Manager and gain experience leading a diverse team to ensure your area of the business meets customer demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. You'll implement your team's approach to drive productivity while working collaboratively with colleagues to address challenges. This role offers the opportunity to develop leadership skills while contributing to Amazon's mission of being Earth's most customer-centric company. Key job responsibilities - Create, oversee, and drive a culture of safety and wellbeing - Analyse and implement changes to keep quality and productivity at a consistently high level - Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility - Analyse shift performance against relevant business objectives, and put in place actions to improve our...

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities Create, oversee, and drive a culture of safety and wellbeing Analyse and implement changes to keep quality and productivity at a consistently high level Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence Work collaboratively with management-level colleagues to standardise shift...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization within Tech – Supply Chain is growing globally to improve our responsiveness to our customers. Tech – Supply Chain manages all IT infrastructure and end-user equipment deployed across Amazon's network globally. The team is responsible for providing end-to-end solutions that include lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA), and liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers' orders, including management of new site launches...

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities - Create, oversee, and drive a culture of safety and wellbeing - Analyse and implement changes to keep quality and productivity at a consistently high level - Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility - Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence - Work collaboratively with management-level colleagues to standardize...

Service Desk Team Leader Birmingham x3 days in the office per week (Internal Job Level Reference: Specialist/Team Lead) We're looking for an experienced service desk team leader to head up a dedicated support team for one of our most valued customers. This is a high-impact role at the heart of our operations you'll set the standard for what great service looks like, day in and day out. You'll lead a team of 8–10 engineers keeping everything running smoothly, building a culture people are proud to be part of, and making sure our customer always feels looked after. The role Reporting to the Customer Operations Manager, you'll be responsible for the day-to-day leadership of a dedicated client service desk based in Birmingham. You'll be in the office three days a week, with the flexibility to work from home for the remainder. Requirements What you'll be doing Leading, developing and supporting a team of 8–10 agents managing rotas, leave, absence and day-to-day...

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part...

Job Profile: Mortgage Advisor – Home Working - Employed - Out of Hours roles   PRIMIS Mortgage Network are seeking several  experienced CAS Mortgage and Protection Advisors to join a large 100 Advisor + PRIMIS Mortgage Network partner firm who operate a nationwide Mortgage Advisory operation servicing an abundance of leads introduced to this busy and highly successful partner firm.   The firms contracted introducers consist of a multitude of key relationships nationally with Financial Services focused Estate Agency businesses nationwide – The firm offer remote advice to their introducers customers all over the UK.   The partner firm are keen to recruit several of Out of Hours advisors to service their customers when suits the customer best. You select your working pattern – We are keen to appoint advisors that can commit to appointment slots available to service our customers between circa 7 am to 9 pm midweek and also offer Saturday and Sunday...

The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations. Job Type: Permanent Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex...

Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 8 offices across the East and West Midlands and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Lettings Negotiator. This is a full-time, permanent position located in our Sutton Coldfield office. You'll enjoy a standard workweek of 08:45am - 17:30pm Monday to Friday along with 1 in 2 Saturdays 09:00am - 16:00pm with a day off in lieu in return.The realistic OTE for this role £26,000 - £28,000 (uncapped) depending on performance. Let's talk about the role. It involves: Liaising with prospective tenants, qualifying their needs and requirements and seeking to match them to a suitable new home. Conduct viewings,...

Job Profile: Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge. We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network   PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers. We are seeking additional RICS accredited Residential Surveyors nationwide, to support the growing volume of Mortgage Valuation work that the UK’s leading lenders rely on e.surv to complete. 

Job Profile: Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge. We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network   PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers. We are seeking additional RICS accredited Residential Surveyors nationwide, to support the growing volume of Mortgage Valuation work that the UK’s leading lenders rely on e.surv to complete. 

We’re recruiting for a motivated Mobile Vehicle Technician to join our busy Mobile Service Team.  We are a 24/7 operation so can offer hours to suit you.  For a Technician career that’s future proof DriveForwards. For the right candidate this position will offer: Exceptional career progression with fantastic earnings potential Start and finish on your driveway Performance Related Bonus 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Industry leading package Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website Toolbox Insurance During your first 12 months of Employment, you will be trained to IMI Level 3 in Electric Vehicle Maintenance and repair to ensure your skills remain relevant throughout your...

For a Technician career that’s future proof DriveForwards A lot’s changing for automobile technicians right now. At TrustFord, we’ve got the training to keep you up to date on everything from electric vehicles to state-of-the-art features like voice-recognition controlled playlists. As the largest Ford dealership in Europe, we’ll take good care of you, too. With benefits from 33 days’ holiday to heavily discounted cars, you can Drive Forwards in style as a Technician here. About You: To deliver high standards of technical advice, service and maintenance to all our TrustFord customers. Has a proven track record of working on light commercial vehicles. Have a full valid driving licence, an NVQ Level 3, City & Guilds or equivalent. Have previous Automotive Technician  experience. Ideally, you'll also have an MOT testing qualification and some main dealership experience.    During your first 12 months of Employment, you will be trained to IMI Level 3 in...