9 customer service jobs found in Birmingham

2nd Line Support Engineer- Weekend shift pattern Location: Birmingham- 2/3 days per week in the office Salary £28-31k Working hours- Friday, Saturday, Sunday, Monday- working a shift pattern between the hours of 7am-7pm (Internal job level : Associate) At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions. We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies. This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to...

Business Development Executive | Birmingham B1 2RX (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero sales...

Service Desk Team Leader Birmingham x3 days in the office per week (Internal Job Level Reference: Specialist/Team Lead) We're looking for an experienced service desk team leader to head up a dedicated support team for one of our most valued customers. This is a high-impact role at the heart of our operations you'll set the standard for what great service looks like, day in and day out. You'll lead a team of 8–10 engineers keeping everything running smoothly, building a culture people are proud to be part of, and making sure our customer always feels looked after. The role Reporting to the Customer Operations Manager, you'll be responsible for the day-to-day leadership of a dedicated client service desk based in Birmingham. You'll be in the office three days a week, with the flexibility to work from home for the remainder. Requirements What you'll be doing Leading, developing and supporting a team of 8–10 agents managing rotas, leave, absence and day-to-day...

The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations. Job Type: Permanent Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex...

Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 8 offices across the East and West Midlands and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Lettings Negotiator. This is a full-time, permanent position located in our Sutton Coldfield office. You'll enjoy a standard workweek of 08:45am - 17:30pm Monday to Friday along with 1 in 2 Saturdays 09:00am - 16:00pm with a day off in lieu in return.The realistic OTE for this role £26,000 - £28,000 (uncapped) depending on performance. Let's talk about the role. It involves: Liaising with prospective tenants, qualifying their needs and requirements and seeking to match them to a suitable new home. Conduct viewings,...

Business Development Manager | Where Ambition Gets Rewarded. Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers (Internal Job Level Reference: Specialist) Who we are Focus Group is one of the UK's fastest-growing tech companies. £1bn valuation. 30,000+ customers. 1,300+ employees across 20 offices. We've grown from a regional telecoms reseller to a £1bn tech business in under 20 years. Backed by PE firm Hg, we're expanding through acquisition and organic growth — and our sales team is at the centre of that story. Our BDMs go to market with a full technology stack — Telecoms, IT, Cyber Security, Mobile — giving them the breadth to solve real business problems and build genuine long-term partnerships. Real success stories These aren't outliers. They're what happens when driven salespeople get the right environment, the right product, and a commission structure that actually works in their favour. Ruben | Joined Aug 2025 as BDM 200% over target in 6...

Group Facilities & Compliance Manager Birmingham or Manchester (Hybrid) £50,000 + Benefits Permanent (Internal level reference: Senior Specialist / Manager) Focus Group is a £300m-revenue technology services business, backing 30,000 SME customers across the UK. With 20+ sites and a fast-growing portfolio, we're looking for someone to own it all — from the ground up. The role This is a broad, high-impact position sitting at the heart of how we operate. As Group Facilities & Compliance Manager, you'll take full ownership of our entire UK property estate — leading strategy across leases, space planning, and site integration as we continue to grow through acquisition. You'll also provide strategic oversight across fleet, Health & Safety, and ESG (Environmental, Social & Governance) — line managing a small team and acting as the senior expert voice for all property, safety, and environmental matters. You'll work closely with our Senior Leadership...

We’re recruiting for a motivated Mobile Vehicle Technician to join our busy Mobile Service Team.  We are a 24/7 operation so can offer hours to suit you.  For a Technician career that’s future proof DriveForwards. For the right candidate this position will offer: Exceptional career progression with fantastic earnings potential Start and finish on your driveway Performance Related Bonus 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Industry leading package Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website Toolbox Insurance During your first 12 months of Employment, you will be trained to IMI Level 3 in Electric Vehicle Maintenance and repair to ensure your skills remain relevant throughout your...

For a Technician career that’s future proof DriveForwards A lot’s changing for automobile technicians right now. At TrustFord, we’ve got the training to keep you up to date on everything from electric vehicles to state-of-the-art features like voice-recognition controlled playlists. As the largest Ford dealership in Europe, we’ll take good care of you, too. With benefits from 33 days’ holiday to heavily discounted cars, you can Drive Forwards in style as a Technician here. About You: To deliver high standards of technical advice, service and maintenance to all our TrustFord customers. Has a proven track record of working on light commercial vehicles. Have a full valid driving licence, an NVQ Level 3, City & Guilds or equivalent. Have previous Automotive Technician  experience. Ideally, you'll also have an MOT testing qualification and some main dealership experience.    During your first 12 months of Employment, you will be trained to IMI Level 3 in...