2 cloud engineer jobs found

Technical Support Engineer – Cloud & AI Voice Systems | Competitive Salary Cloud Communications Provider | AI Voice Technology | Remote Role Take ownership of cloud telephony and AI voice systems in a hands-on technical role. You’ll deliver expert remote support, configure cloud platforms, and ensure customers get seamless, reliable service—helping them get the most from their AI voice solutions. What You’ll Do Remote Support & Troubleshooting Resolve customer issues across cloud telephony and AI voice platforms. Handle helpdesk calls, emails, and tickets with speed and clarity. Escalate complex cases while maintaining full ownership until resolution. Cloud & AI System Configuration Deploy and configure customer systems remotely, including users, call routing, and integrations. Set up and optimise AI voice agents and automated workflows. Test systems thoroughly and document all configurations. Customer Success & Training...

Location: Manchester, Old Trafford  Hours:  1:00pm - 10pm (supporting US clients)  Salary: £29,000 base (£31,000 OTE) Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.    To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients in North America.   As a System Support Specialist, you’ll manage the delivery of the implementation of bespoke audio branding services on our clients’ telephony systems and ongoing support thereafter. You’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.   Working together with our dedicated Account Managers you’ll gain a detailed understanding of each...