Teleperformance
Kilmarnock, UK
Job Title: Quality Analyst Department : Quality Reports to: Operations Manager Location: Hybrid in Glasgow City Park, 3 days in the office Contract Type: Permanent Position: Performance Coach Role Overview: Working as a Performance Coach within the Banking and Insurance Sector, the post holder will be a dynamic and results-driven person, able to help individuals achieve peak performance. You will work closely campaign leadership to identify performance gaps, and the root cause of these gaps to set actionable goals, influencing the team members to achieve their campaign quality metrics. The Performance Coach provides constructive feedback, delivers proven coaching techniques, including side by side's, show and tell, role plays and other established coaching methods. They will collaborate with campaign leadership to help design AI and other technology led coaching solutions. Candidates must have strong communication skills,...