2 jobs found in Shoreham-by-Sea

AI & Automation Manager Location: Hybrid – HQ in Shoreham‑by‑Sea Reports to: Head of Proactive Services Focus Group is a leading UK provider of IT and communications services to over 30,000 SMB customers. As we continue to scale, we’re embedding AI and intelligent automation into Service Operations to improve efficiency and customer experience. We’re seeking an AI & Automation Manager to own the operational adoption of AI, automation, and contact centre tooling within Service Operations. This is a senior operational role focused on turning AI capability into business‑as‑usual outcomes. The Role You will: Own AI platform adoption and performance across Service Operations Lead governance and prioritisation of the automation programme Act as the operational lead for contact centre platform improvements Manage and develop the Automation Team Translate operational needs into clear priorities and requirements Track adoption, performance, and...

Change Management Lead Drive transformation that actually sticks. 📍 Location:  Shoreham-by-Sea (hybrid – 2–3 days in office) 💰 Salary:  Up to £60,000 per annum 📄 Type:  Full-time, Permanent About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly — investing in AI, acquiring strategically, and transforming how we operate to serve 30,000 SME customers better than anyone else in the market. This is not a business in maintenance mode. We're building something significant, and we need people who want to be part of that. The Role We're looking for a Change Management Lead to own the people side of our transformation programme — not just to write the plans, but to make sure change actually lands. That means holding project teams accountable, managing risk across the portfolio, getting hands-on where it matters, and constantly improving how we do...