66 service manager jobs found in London

Amazon Business is one of Amazon’s fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Customer Service Business, we make their experience delightful. We identify and drive business centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun. The Customer Service Business team is responsible for supporting individual professionals, businesses and institutions that buy products in individual or bulk quantities to run their business smoothly. As a Senior Program Manager on our team, you will coordinate Amazon Business projects, working closely with global and regional leaders ensuring successful implementation. In this role, you will deliver program updates to senior management in written and...

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition. Are you passionate about driving customer success? Interested in learning about technologies that drive Amazon's massive e-commerce business? Do you thrive in a dynamic, fast-paced environment? Do you love explaining new...

This is a 12-month fixed-term contract. At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you will help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you’ll become an expert in our processes and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do. Key job responsibilities - Create roadmaps for project implementation and brief various teams on requirements - Set measurable milestones for projects as well as continuous goal setting for ongoing programmes - Collect and analyse data to drive project decisions and provide business insights - Run meetings with partner teams to track progress, implement new initiatives, and improve existing programmes - Document standards for projects and ensure compliance - Manage internal and external stakeholders...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. We...

Want to change the way people watch TV? We are seeking an experienced Principal Product Manager in London to develop innovative on Low Latency Live Streaming digital video business opportunities for Prime Video customers. Prime Video is changing the way people watch sports, live TV, and movies available on over 10K devices. As a Principal Product Manager for the Video Playback team, you will help define and build the video playback roadmap and customer experience for low latency streaming across all platforms and geographies. You will participate in developing the video strategy and vision, and develop product roadmaps to execute on that vision. This role is inherently cross-functional; you will work closely with engineering, project management, design, operations, finance, legal, business development, customer service, content acquisition, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. We are looking...

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. The AWS Cloud infrastructure is built around Regions and Availability Zones (AZs). AWS Regions provide multiple, physically separated and isolated Availability Zones which are connected with low latency, high throughput, and highly redundant networking. How would you like to come be part of the team that builds out that low latency, high throughput, and highly redundant network? We are looking for a Technical Program Manager with proven experience, strong sense of ownership and passion for defining and driving large cross-functional programs. The candidate should be self-driven, have the ability to learn quickly and influence decision-making across organizations. In this position, you will work closely with various Amazon business units to gather, refine and drive program goals including...

Please be aware that this role requires a commitment of 32 hours per week. Location: Brentford Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful. Key job responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks...

Please be aware that this role requires a commitment of 32 hours per week. Location: Finchley Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful. Key job responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks...

Are you interested in shaping the future of entertainment? Do you want to invent, disrupt and redefine what entertainment means for fans, creators, and communities all around the globe? As part of the Prime Video team, you’ll get to work on projects that are fast-paced, challenging, and varied. Also, you’ll get to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented creatives, technologists, marketing professionals and so much more, you can decide where a career with Prime Video takes you! The Prime Video team is looking for a driven and analytical candidate to join our Operational Excellence team as a Program Manager supporting Content Acquisition Managers. In this role, you will be responsible for, among other tasks, translating complex agreements with content providers into...

Main purpose of role: To run a portfolio of properties in-line with the Dexters Way. Working closely with the Property Management Team Manager to achieve our business plan whilst providing a service that feels like it's part of the local office, treats every customer as if they were our only and retains our landlords for life! Salary: Subject to portfolio experience Hours: Monday-Friday 8.30am-5.30pm Location: West London Key Responsibilities As part of the Tenancy and Property Management Teams, provide consistently excellent service to drive the growth and retention of Landlords and our Lettings portfolio. In addition to Property Manager responsibilities: - Carrying out the role of a Property Manager to the highest standard, leading by example, demonstrating a ‘Nothing is too much trouble’ attitude . Able to offer second opinion based on experience. Be responsible for coaching new members of the team. Actively coach team members through...

More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...

The AWS Data Centre Facilities Manager leads critical infrastructure operations at strategic AWS facilities that power cloud computing services worldwide. This role combines operational excellence, technical expertise, and team leadership to ensure continuous facility availability while driving innovation and cost efficiency. This position requires hands-on oversight of mission-critical infrastructure and leadership of integrated Data Centre Systems and Mechanical & Electrical teams. The Facilities Manager maintains operational standards, security protocols, facility certifications, and manages third-party vendor relationships while implementing processes that enhance infrastructure reliability and reduce operational costs. Key job responsibilities Operations & Infrastructure Management • Manage 24/7 site engineering operations, including shift planning, maintenance schedules, and Planned Preventative Maintenance (PPM) • Oversee critical infrastructure systems including...

Are you excited by the challenge of building something from the ground up? Ready to take a new service from launch to scale to delight millions of customers? Do you thrive when there isn’t a marketing playbook and you’re trusted to create one? We are seeking a Senior Marketing Manager to join the EU Prime & Marketing Go-To-Market team to lead Marketing efforts to launch and scale the newly launched ‘Amazon Now’ service, working in close collaboration with the Quick Commerce business team. The ideal candidate has proven track record in defining marketing strategy and positioning for a service or product, preferably in the retail and/or e-commerce field and implementing the marketing playbook and activity across Owned & Operated and Paid Media channels. Key job responsibilities * Develop the Go-To-Market strategy and playbook for Amazon Now launch & scale. * Define the marketing positioning and Brand book, establishing a creative framework and working model with...

Want to change the way people stream entertainment? We are seeking an experienced senior program manager to lead our efforts in building new and innovative experiences in how customers engage with their digital subscriptions, delivering a best-in-class entertainment hub experience in the Prime Video app. Prime Video is a fast-paced growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating is at the heart of everything we do. We are seeking an analytical, resourceful, customer-focused Senior Program Manager, with strong written and verbal communication skills, to support the growth of Prime Video within the Subscriptions Product remit. This role is the operational backbone of Prime Video subscriptions offers, plans, and lifecycle management - and will be accountable for translating strategy into action to drive business performance and delightful customer outcomes. You will lead critical strategic...

As a Data Center Manager in Amazon, you will get to manage the world’s largest Cloud Computing Infrastructure. We encounter interesting, challenging & complex problems every day, being a technical manager in Amazon means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role. You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace we build and operate our Data Centers at. You will ideally have previous experience in Data Centers or similar technical environment, with exposure to developing strong relationships with both internal and external teams. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we...

We are looking for an experienced compliance professional to join the Amazon Payments UK (APUK) team to support financial crime risk management of the firm. Reporting to APUK’s Deputy Money Laundering Reporting Officer (DMLRO), the Financial Crime Manager will be responsible for supporting financial crime compliance of the payments propositions within the UK. The Financial Crime Manager will be part of the 2nd line Compliance Office and responsible for providing regulatory oversight and approval for new programs, providing expert advice to stakeholders and supporting strategy design with regulatory input. This opportunity requires a subject matter expert to contribute within a fast-paced, growing team. You will champion customer outcomes and use your knowledge of the industry and regulatory horizon to ensure sustainable, compliant solutions are formed. You will comfortably handle ambiguity, and provide pragmatic challenge to colleagues, peers and leadership and you are not afraid...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on....

Amazon is looking for a Senior Product & Customer Insights Manager to join our team. As a Senior Product & Customer Insights Manager, you will be responsible for delivering studies that provide up-to-date insights on marketplace trends and competitive forces by researching and analyzing financial and other business performance data. This role will allow you to make a real impact on our business from Day 1 and provide a dynamic, innovative, fast-paced environment to constantly build your skill set and address new challenges. The right candidate is passionate about understanding the competitive landscape, analyzing corporate performance, and building partnerships across business teams to drive change. You have a strong foundation in financial analysis, the ability to dive deep into complex financial and business performance metrics, and understand the business context behind the data while continuously striving to find insights. You will drive competitive intelligence...

We are looking for a Senior Fleet Supply Chain Manager to join us on a 12-month Fixed Term Contract. The role will play a vital role in advancing Amazon’s unique culture and enabling the success of our Delivery Service Providers (DSP) within the high-growth, fast-paced Amazon Logistics organization. The Fleet Scheduling Team is constantly reviewing the needs from new and existing DSPs and is allocating a varied mix of vehicles to support growth. This position also plays a vital role in the expansion of our Electric fleet. The Fleet Supply Chain Manager is required to influence a range of diverse stakeholders and their team's goals, conveying the defined deployment plans for various stakeholders (DSPMs, FMCs, Rental Suppliers, Variable Fleet, Demand Planning), always working backwards from their needs. It requires strong negotiation skills with partner organizations (e.g. Central Ops, FMCs, Rental Suppliers) to prioritize the development of mechanisms to track and control...

Amazon's Reliability & Maintenance Engineering (RME) organization is seeking a Senior Product Manager - Technical to own the product strategy and roadmap for OmniFrost, Amazon's next-generation SCADA (Supervisory Control and Data Acquisition) platform. OmniFrost is a mobile-first, AI-powered monitoring and control system designed to replace both legacy vendor SCADA and Amazon's existing SCADA 2.0 across the global fulfilment network. This role owns the end-to-end product lifecycle for OmniFrost from defining requirements and success metrics through scaled network deployment. You will work directly with RME field teams,engineering, and leadership to drive a production-ready platform that delivers measurable operational impact at scale. Key job responsibilities - Define and own the OmniFrost product vision, strategy, and multi-year roadmap covering pilot validation through network-wide deployment across technically feasible sites globally - Establish measurable KPIs tied...