23 customer service executive jobs found in London

Amazon's Reliability & Maintenance Engineering (RME) organization is seeking a Senior Product Manager - Technical to own the product strategy and roadmap for OmniFrost, Amazon's next-generation SCADA (Supervisory Control and Data Acquisition) platform. OmniFrost is a mobile-first, AI-powered monitoring and control system designed to replace both legacy vendor SCADA and Amazon's existing SCADA 2.0 across the global fulfilment network. This role owns the end-to-end product lifecycle for OmniFrost from defining requirements and success metrics through scaled network deployment. You will work directly with RME field teams,engineering, and leadership to drive a production-ready platform that delivers measurable operational impact at scale. Key job responsibilities - Define and own the OmniFrost product vision, strategy, and multi-year roadmap covering pilot validation through network-wide deployment across technically feasible sites globally - Establish measurable KPIs tied...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and...

Description About Us Launched in 2011, Twitch is a global community where millions come together every day to create and experience multiplayer entertainment, live, unpredictable, and powered by interaction. From casual gaming and world-class esports to anime marathons, music, and art streams, we bring the spirit of community to everything we do. Job Overview The Twitch Brand Partnership Studio is an award-winning branded content studio. We're seeking an Influencer Relations Manager to join our tream. In this role, you will leverage your deep knowledge of Twitch and the creator ecosystem to identify, negotiate, and activate top-tier influencer talent for high-impact branded content campaigns. You will work closely with multiple stakeholders to deliver exceptional results for our advertising clients while building strong relationships with creators across European markets. This role is ideal for an experienced influencer relations professional who excels at building...

Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: • UK Nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th...

Are you excited by the challenge of building something from the ground up? Ready to take a new service from launch to scale to delight millions of customers? Do you thrive when there isn’t a marketing playbook and you’re trusted to create one? We are seeking a Senior Marketing Manager to join the EU Prime & Marketing Go-To-Market team to lead Marketing efforts to launch and scale the newly launched ‘Amazon Now’ service, working in close collaboration with the Quick Commerce business team. The ideal candidate has proven track record in defining marketing strategy and positioning for a service or product, preferably in the retail and/or e-commerce field and implementing the marketing playbook and activity across Owned & Operated and Paid Media channels. Key job responsibilities * Develop the Go-To-Market strategy and playbook for Amazon Now launch & scale. * Define the marketing positioning and Brand book, establishing a creative framework and working model with...

Amazon's Shop With Points (SWP) program enables tens of millions of customers to use their credit card, bank, or loyalty rewards points to pay for purchases on Amazon. We are expanding SWP globally — with a focus on Europe — and are looking for a Product Manager to own the end-to-end launch of new SWP partner programs in EU marketplaces. This PM will be the single-threaded owner for bringing new rewards partners live across EU countries, starting with our Revolut partnership expansion and future EU direct-integration partners. You will work cross-functionally with engineering, business development, legal, compliance, and external partners to deliver seamless integrations that delight customers. Key job responsibilities • Own EU partner launch roadmap: Define and execute the strategy for onboarding new SWP partners in EU marketplaces (UK, DE, FR, IT, ES, and beyond). • Drive end-to-end delivery: Manage the full partner launch lifecycle — from commercial agreement through...

***While the primary location is London, we will consider applications from candidates based anywhere in the UK. Flexibility to travel to project sites is expected.*** The OTS Deployment Program Management team plans and executes large-scale IT Infrastructure projects for all Amazon Operations customers, including Fulfillment, Transportation, and Logistics. We focus on the design, procurement, deployment, and lifecycle of IT infrastructure and equipment. We work with cross-functional peer groups in Operations Engineering, Real Estate/Construction, WW Engineering, IT Infrastructure Engineering, Tech Deployment, and Field IT Teams to implement new facility launches, expansions, decommissions, and deployment of new business solutions. As a Technical Infrastructure Program Manager, you will manage projects or programs that primarily require building, deploying, and interacting with physical IT infrastructure. As a TIPM for Deployment, you will own programs ranging from New Site...

At eero, we pride ourselves on providing every customer an exceptional experience. Our mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of small business solutions and smart homes by designing our own hardware, enabling it with seemless software, and tying it all together to the cloud. As a Service Delivery Manager — EMEA in the eero Customer Support team, you will own the end-to-end support experience for customers across the EMEA region. eero's mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. You'll lead internal teams and manage in-region vendor performance, driving consistency and cultural relevance across multiple countries. You'll develop and engage a team of exceptionally talented supervisors, agents, and vendor partners — owning regional performance...

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers in places without reliable connectivity. The Amazon Leo business operations team is looking for a Senior Partner Development Manager to join our Global Enterprise Services organization, supporting our rapidly growing partner ecosystem. You will serve as the primary technical point of contact for our strategic reseller partners, technology solution distributors (TSDs), and systems integrators who deliver Amazon Leo satellite connectivity to end customers across multiple verticals including maritime, energy, enterprise, and transportation. This is not a sales role; instead, it offers you the opportunity to serve as the technical lead...

The Senior Technical Program Manager will be responsible for optimizing the technical attributes of our last-mile vehicle fleet. You will own critical work-streams that focus on keeping our EU fleet at the highest possible standard. You will strive to always be data driven while making judgements from the field to ensure the corrects actions are made to protect the customer, the fleet and operations. The strive to be data driven means that x-functional relationships are key for success. To be successful in this role, you possess strong technical capabilities with an equally strong ability to analyze, solve and communicate complex problems. A successful candidate will be analytical, resourceful, customer-focused and team oriented. The candidate will have a proven track record in navigating complex technical problem settings, being hands on in finding fact-based solutions, in a technical capacity in the automotive industry – preferably with commercial vehicles, and successfully...

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals,...

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and project management experience, you will validate technical solutions against business goals, recognize...

Amazon Web Services (AWS) is looking for an experienced event manager to drive strategy and end-to-end execution of AWS flagship events in EMEA (Europe, Middle East and Africa). This includes our large-scale AWS Summit program where customers can learn more about AWS through keynotes, hands-on technical sessions, and interactive learning opportunities that cover a range of topics from cloud migration to AI. This role requires strong expertise in large-scale external events and the ability to apply that expertise to specific event disciplines (e.g., operations, platforms, or specialized audience programs) combined with proven ability to design and deliver complex event programs. You will operate with considerable autonomy both in event program planning and onsite execution. Key job responsibilities Strategic Event Program Management - Develop comprehensive event program strategies aligned with business objectives and working backwards from the customer - Own end-to-end planning and...

Amazon is looking for a Senior Product & Customer Insights Manager to join our team. As a Senior Product & Customer Insights Manager, you will be responsible for delivering studies that provide up-to-date insights on marketplace trends and competitive forces by researching and analyzing financial and other business performance data. This role will allow you to make a real impact on our business from Day 1 and provide a dynamic, innovative, fast-paced environment to constantly build your skill set and address new challenges. The right candidate is passionate about understanding the competitive landscape, analyzing corporate performance, and building partnerships across business teams to drive change. You have a strong foundation in financial analysis, the ability to dive deep into complex financial and business performance metrics, and understand the business context behind the data while continuously striving to find insights. You will drive competitive intelligence...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on....

Amazon’s Tax Services organization is building the next generation of solutions to shape the way that we calculate, collect and invoice tax information as one of the world’s largest collectors of online indirect taxes and fees. Our organization’s mission is to ensure that Amazon has the right technology and processes to remain accurate and adaptable in a rapidly changing business and tax environment. That’s where you come in. We’re looking for a Sr Product Manager - Technical (Sr PM-T) to join us in London and help build the future of the Tax Services document printing product, which is responsible for generating billions of business-critical documents (e.g. tax invoices, commercial and transport documents) every year. As a Sr PM-T, you will be responsible for identifying and executing on opportunities to build high-impact solutions and features for our document printing product that meet customer needs and drive business growth. We are looking for a dynamic, entrepreneurial...

Are you excited about partnering with UK Government to drive high-visibility programmes? Are you equally comfortable working with technical and non-technical teams to meet business requirements? If so, the AWS Global Government Delivery Organisation is looking for a Programme Execution Manager with a proven record of delivering results. This position focuses on the delivery of AWS services to our UK Government customers. This role requires effective cross-functional collaboration across diverse teams to solve complex problems, identify requirements, design processes, and manage timelines for programmes and projects supporting UK Government customers. It involves delivering results by coordinating diverse teams, such as sales, capture, business operations, legal, cybersecurity, solution architects, and software development, towards a common goal. It entails regular communication with management on project status, business opportunities, and risks. We seek an innovative programme...

Amazon’s network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. As our regions continue to grow, we are looking for a networks-focused Senior Technical Infrastructure Program Manager to execute and deliver our solutions, and help us to continue to build the largest network in the world. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a...

Are you a detail-oriented problem solver who thrives at the intersection of contracts, customer experience, and operational scale? Someone who can manage complexity across multiple concurrent deal cycles while identifying opportunities to streamline, automate, and improve? We're looking for a Senior Private Pricing Contract Experience Manager to join the AWS Private Pricing Programs & Experiences (3PX) organization. PACE supports the end-to-end private pricing deal cycle, from intake through contracting, for AWS's customers. Our mission is to accelerate deal velocity, maintain the highest quality bar, and continuously improve the seller and customer experience at scale. The ideal candidate combines operational rigor with a builder's mindset. You manage ambiguity with confidence; whether the approach is defined or you must determine it yourself. You shift fluidly between tactical execution and strategic thinking, and are energized by finding scalable solutions to manual,...

The Data Center Supply Solutions (DCSS) team seeks a Technical Program Manager (TPM), who will own the end-to-end delivery of complex automation and AI/ML programs. You will own development of AI-powered solutions to increase team productivity and scale org-wide including technical architecture, cross-team integration, delivery execution, and business outcomes. This role sits at the intersection of business and engineering. You will translate complex process requirements into scalable architectures, drive integration across enterprise platforms, and deliver intelligent systems globally. You should be equally comfortable discussing schema design with engineers and presenting program strategy to leadership. This is a high-visibility role with direct impact on how AWS scale its infrastructure operations globally. You will shape the technical direction of programs that matter to the business, work with senior leaders across the organization, and build solutions that become the...