46 customer service jobs found in London

Amazon Business is one of Amazon’s fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Customer Service Business, we make their experience delightful. We identify and drive business centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun. The Customer Service Business team is responsible for supporting individual professionals, businesses and institutions that buy products in individual or bulk quantities to run their business smoothly. As a Senior Program Manager on our team, you will coordinate Amazon Business projects, working closely with global and regional leaders ensuring successful implementation. In this role, you will deliver program updates to senior management in written and...

Main purpose of role: To run a portfolio of properties in-line with the Dexters Way. Working closely with the Property Management Team Manager to achieve our business plan whilst providing a service that feels like it's part of the local office, treats every customer as if they were our only and retains our landlords for life! Salary: Subject to portfolio experience Hours: Monday-Friday 8.30am-5.30pm Location: West London Key Responsibilities As part of the Tenancy and Property Management Teams, provide consistently excellent service to drive the growth and retention of Landlords and our Lettings portfolio. In addition to Property Manager responsibilities: - Carrying out the role of a Property Manager to the highest standard, leading by example, demonstrating a ‘Nothing is too much trouble’ attitude . Able to offer second opinion based on experience. Be responsible for coaching new members of the team. Actively coach team members through...

More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...

Want to change the way people stream entertainment? We are seeking an experienced senior program manager to lead our efforts in building new and innovative experiences in how customers engage with their digital subscriptions, delivering a best-in-class entertainment hub experience in the Prime Video app. Prime Video is a fast-paced growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating is at the heart of everything we do. We are seeking an analytical, resourceful, customer-focused Senior Program Manager, with strong written and verbal communication skills, to support the growth of Prime Video within the Subscriptions Product remit. This role is the operational backbone of Prime Video subscriptions offers, plans, and lifecycle management - and will be accountable for translating strategy into action to drive business performance and delightful customer outcomes. You will lead critical strategic...

*Salary:* upto £80-100k per annum + approx. 5-10% profit share - DoE *Looking for a corporate gig? This isn’t it.* We’re an independent, growing 3-vet small animal practice owned by me, Oli—a practicing vet, not a suit. Joining us means shaping the future of our practice as we expand. Our clients are unusually great (that’s because we fire the nasty ones!!) and have learnt that we provide an exceptional level of care, understanding and communication to really, truly help them and their pets. BUT: I’ve said it before and I’ll say it again…we are not the perfect vet practice!! That might be a funny thing to put in a job advert – but I want you to know that we are honest about our flaws. In fact we are honest about everything. That’s how we create a culture and working environment where people feel supported and heard. Where clients feel listened to and that their concerns are addressed in a competent and compassionate way. Our mission is simple: provide the best customer service...

Job Description: Job Purpose ICE Clear Europe’s Clearing Risk Department (“CRD”) is looking for a Risk Senior Manager to focus on developing, managing and delivering the Risk IT strategy for the organisation. The successful candidate will join the 1st Line Risk team in ICE Clear Europe and work closely with local business facing technology teams as well as the central Technology and Quants teams based in Atlanta to deliver tailored risk solutions to the risk team. The wider team you are joining is responsible for risk managing a wide range of futures and option products across multiple asset classes, in one of the largest clearinghouses in the world.  Fast paced, enthusiastic, self-motivated & ambitious, you will have the ability to work on your own initiative, manage your own workload and meet project targets - and a track record to back this up.   Responsibilities Help define the IT Strategy for the CRD business, build consensus with technology partners, and manage...

Are you excited by the challenge of building something from the ground up? Ready to take a new service from launch to scale to delight millions of customers? Do you thrive when there isn’t a marketing playbook and you’re trusted to create one? We are seeking a Senior Marketing Manager to join the EU Prime & Marketing Go-To-Market team to lead Marketing efforts to launch and scale the newly launched ‘Amazon Now’ service, working in close collaboration with the Quick Commerce business team. The ideal candidate has proven track record in defining marketing strategy and positioning for a service or product, preferably in the retail and/or e-commerce field and implementing the marketing playbook and activity across Owned & Operated and Paid Media channels. Key job responsibilities * Develop the Go-To-Market strategy and playbook for Amazon Now launch & scale. * Define the marketing positioning and Brand book, establishing a creative framework and working model with...

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition. Are you passionate about driving customer success? Interested in learning about technologies that drive Amazon's massive e-commerce business? Do you thrive in a dynamic, fast-paced environment? Do you love explaining new...

We are looking for an experienced compliance professional to join the Amazon Payments UK (APUK) team to support financial crime risk management of the firm. Reporting to APUK’s Deputy Money Laundering Reporting Officer (DMLRO), the Financial Crime Manager will be responsible for supporting financial crime compliance of the payments propositions within the UK. The Financial Crime Manager will be part of the 2nd line Compliance Office and responsible for providing regulatory oversight and approval for new programs, providing expert advice to stakeholders and supporting strategy design with regulatory input. This opportunity requires a subject matter expert to contribute within a fast-paced, growing team. You will champion customer outcomes and use your knowledge of the industry and regulatory horizon to ensure sustainable, compliant solutions are formed. You will comfortably handle ambiguity, and provide pragmatic challenge to colleagues, peers and leadership and you are not afraid...

Amazon is looking for a Senior Product & Customer Insights Manager to join our team. As a Senior Product & Customer Insights Manager, you will be responsible for delivering studies that provide up-to-date insights on marketplace trends and competitive forces by researching and analyzing financial and other business performance data. This role will allow you to make a real impact on our business from Day 1 and provide a dynamic, innovative, fast-paced environment to constantly build your skill set and address new challenges. The right candidate is passionate about understanding the competitive landscape, analyzing corporate performance, and building partnerships across business teams to drive change. You have a strong foundation in financial analysis, the ability to dive deep into complex financial and business performance metrics, and understand the business context behind the data while continuously striving to find insights. You will drive competitive intelligence...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on....

Amazon's Reliability & Maintenance Engineering (RME) organization is seeking a Senior Product Manager - Technical to own the product strategy and roadmap for OmniFrost, Amazon's next-generation SCADA (Supervisory Control and Data Acquisition) platform. OmniFrost is a mobile-first, AI-powered monitoring and control system designed to replace both legacy vendor SCADA and Amazon's existing SCADA 2.0 across the global fulfilment network. This role owns the end-to-end product lifecycle for OmniFrost from defining requirements and success metrics through scaled network deployment. You will work directly with RME field teams,engineering, and leadership to drive a production-ready platform that delivers measurable operational impact at scale. Key job responsibilities - Define and own the OmniFrost product vision, strategy, and multi-year roadmap covering pilot validation through network-wide deployment across technically feasible sites globally - Establish measurable KPIs tied...

The Amazon Payment Products Team is looking for for an innovative, customer-obsessed Product Manager. In this role, you will focus on developing the acquisition strategy for the UK co-branded credit card and its first activation. You will work closely with internal designers, marketing, finance, data science, legal, and tech teams to identify requirements to define the acquisition build and feature enhancements. You will also work closely with external companies. The ideal candidate is a clear communicator (both written and verbal), organized, has a proven track record of getting things done, and is comfortable working in a quickly-changing environment. Key job responsibilities - Develop the short and long term acquisition strategy of the program. - Ensure acquisition strategy is sustainable through high level first usage activation. - Work closely with engineering teams to delivery results for our customers - Deliver Go To Market plans with relevant internal and external...

We are seeking a technical leader to join the StoresBST Differentiated Security Team (DST) Leadership Team. This role is responsible for leading two of DST's four charters: Merger and Acquisition (M&A) Security Integration for the EMEA and APAC region and Differentiated Security Initiatives (DSI). As the M&A Security Integration lead for EMEA and APAC, this manager will operate under the direction of the Sr. Manager, SDO Security Integration, driving security onboarding for acquisitions from deal close through full integration across the EMEA region. This includes coordinating cross-functional security workstreams, managing post-close security findings, and ensuring acquired business units meet Amazon's security standards within established timelines. This technical leader will manage a geographically-dispersed team of security engineers and technical program managers. As the DSI charter owner, this manager will lead special projects that address security gaps in...

Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. AWS is looking for an exceptional Security Assurance Manager to work in a team of technical and non-technical experts. This team manages the underlying security assurance programs processes for information security and secure information handling, physical security design and accreditation, secure hardware supply chains and AWS service assurance. This role will have overall responsibility for the ongoing assurance and accreditation processes required by our customers for securely using AWS services and data centres, as well as managing the portfolio and roadmap of identified security updates and...

Are you a detail-oriented problem solver who thrives at the intersection of contracts, customer experience, and operational scale? Someone who can manage complexity across multiple concurrent deal cycles while identifying opportunities to streamline, automate, and improve? We're looking for a Senior Private Pricing Contract Experience Manager to join the AWS Private Pricing Programs & Experiences (3PX) organization. PACE supports the end-to-end private pricing deal cycle, from intake through contracting, for AWS's customers. Our mission is to accelerate deal velocity, maintain the highest quality bar, and continuously improve the seller and customer experience at scale. The ideal candidate combines operational rigor with a builder's mindset. You manage ambiguity with confidence; whether the approach is defined or you must determine it yourself. You shift fluidly between tactical execution and strategic thinking, and are energized by finding scalable solutions to manual,...

Please be aware that this role requires a commitment of 32 hours per week. Location: Bromley Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful. Key job responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support...

Please be aware that this role requires a commitment of 32 hours per week. Location: Streatham Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful. Key job responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks...

Please be aware that this role requires a commitment of 32 hours per week. Location: Bexley Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful. Key job responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support...

Please be aware that this role requires a commitment of 32 hours per week. Location: Merton Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful. Key job responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support...