78 customer service jobs found in Shoreham-by-Sea

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building...

IT Onsite Technical Support Engineer 📍 Client Site-Based - Brighton | 💼 Permanent | 🔧 Microsoft Technology Focus Be the technical hero clients rely on Some IT roles keep you at a desk. This one puts you at the frontline of client success—solving complex challenges, preventing problems before they happen, and being the trusted technical expert that businesses depend on. At Focus Group, we're a fast-growing PE-backed Microsoft partner with 1,300 employees delivering seamless IT operations for ambitious organisations. This role gives you ownership of technical excellence at a key client site, where your expertise directly shapes their experience and success. What makes this role different You won't be stuck in reactive fire-fighting mode. This is a proactive, strategic technical position where you'll combine hands-on problem-solving with service improvement initiatives. You're the technical authority for us on-site—managing everything from complex incidents to health...

Job Description: Job Purpose The primary objective of this position is to provide support to the Clearing Systems Analysis team based in our London office. The candidate will work closely with the Risk BA lead, business users and the technology team to help deliver the program of technology changes at one of the largest futures and options clearing houses in the world. Serving as the key liaison between Risk business/product teams and software development, you will formulate business requirements and provide system specifications, including functional specifications, use cases, and logical flow modeling. Fast paced, enthusiastic, self-motivated & ambitious, you will have the ability to work on your own initiative, manage your own workload and meet project targets - and a track record to back this up.   Responsibilities Be the primary facilitator responsible for defining and documenting software requirements for large-scale development projects within the ICE Clearing...

Job Description: Job Purpose ICE Clear Europe’s Clearing Risk Department (“CRD”) is looking for a Risk Senior Manager to focus on developing, managing and delivering the Risk IT strategy for the organisation. The successful candidate will join the 1st Line Risk team in ICE Clear Europe and work closely with local business facing technology teams as well as the central Technology and Quants teams based in Atlanta to deliver tailored risk solutions to the risk team. The wider team you are joining is responsible for risk managing a wide range of futures and option products across multiple asset classes, in one of the largest clearinghouses in the world.  Fast paced, enthusiastic, self-motivated & ambitious, you will have the ability to work on your own initiative, manage your own workload and meet project targets - and a track record to back this up.   Responsibilities Help define the IT Strategy for the CRD business, build consensus with technology partners, and manage...

Amazon Web Services (AWS) is looking for a Senior Partner Solutions Architect (PSA) with domain expertise in the Financial Services (FSI) specifically within the Banking and Capital Markets industry. As an FSI PSA, you will have the opportunity to shape our Industry solution strategy across our AWS Partner Network. AWS partners include the largest software and systems integration companies, as well as hundreds of innovative software and services companies, who are using AWS as their cloud platform of choice. In this role, working with our consulting and technology partners, you will focus on shaping repatable industry solutions to line of business use cases, publish these across our Go-to-Market channels and evangelize these proven solutions at FSI Customers. In this role you will have a global remit to shape and publish repeatable Industry Partner solutions that can accelerate adoption of AWS cloud computing services. The ideal candidate will possess deep technical skill in...

As a Security and Compliance Solutions Architect at AWS, you’ll build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey. You’ll manage the overall technical security relationship between AWS and our customers, making recommendations on security, compliance, cost, performance, reliability, and operational efficiency to accelerate their challenging projects. Internally, you will be the voice of the customer, sharing their needs and wants to inform the roadmap of AWS security services and features. In this role, your creativity will build effective design patterns addressing customer challenges, with the opportunity to define or invent cloud-native reference architectures for a variety of use cases. You will Participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) and...

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition. Are you passionate about driving customer success? Interested in learning about technologies that drive Amazon's massive e-commerce business? Do you thrive in a dynamic, fast-paced environment? Do you love explaining new...

The AWS Infrastructure Partner Management (IPM) team performs a partner performance management function for Colocation (colo) Data Center partners for delivery of AWS Cloud services. The team manages colo partner performance through a formal business review program for which colo partners are measured on operational performance, contractual compliance, infrastructure reliability, and business relationship. The business review program is a key business control function that is required to satisfy AWS System and Operational Controls (SOC) compliance. As Infrastructure Partner Manager you serve as an escalation point for both our internal teams and external partners. In addition, you will also manage the follow up on service level breaches and coordinate infrastructure risk reduction projects. You will keep a holistic view of the partner relationship and performance, while working cross-organizational with other teams in AWS to deliver service level improvements and scaling...

Shape the future of data and analytics for the world's largest and most complex financial institutions. As a Specialist Analytics Solution Architect within our Global Financial Services (GFS) organisation, you'll work with a focused portfolio of strategic accounts across EMEA and APJ — designing transformative cloud-based architectures that address the unique scale, regulatory, and operational demands of tier-one financial services customers. This is not a high-volume role. You'll go deep, not wide — building lasting technical relationships with a small number of the most significant financial services organisations in the world. You'll act as a strategic technical partner, helping these customers reimagine their data infrastructure, modernise analytics platforms, and unlock business value from data at enterprise scale. You'll combine deep expertise in data and analytics with an understanding of the financial services landscape to translate complex challenges into elegant,...

Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. AWS is looking for an exceptional Security Governance, Risk and Assurance Manager to work in a team of technical and non-technical experts. This team manages the underlying security programs and processes for personnel security, insider risk, physical security system design and accreditations, education, awareness and training, information assurance, and program security. This position will have visibility at senior levels of government agencies, commercial institutions, and AWS senior leadership. You will have the opportunity to work with Infrastructure, Networking, Security and AWS Service teams to...

Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations? Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation. You'll be part of a world-class team in a dynamic environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain world class experience in cloud computing. You'll be...

In compliance with regulatory requirements, and in alignment with business teams, Payments Security Compliance (PSC) team supports Amazon payments entities in select regions. Security Compliance Specialists have varying scope of responsibility in each region, depending on the nature of regulatory licenses to be maintained, number of regulators, the number of systems and teams in scope (blast radius of regulatory compliance), and the degree of stringency the local regime places on Security and Data protection We are seeking an experienced, self-motivated Senior Security Compliance Specialist with strong Security and Compliance background. This candidate will be an innovative and forward thinking individual who possess in-depth knowledge and will be identifying Information Security compliance risks, drive Security Governance, Security Assurance and Risk Management efforts, manage regional regulatory compliance and contribute to emerging regulations and technology standards globally,...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and...

This role can be based in Amsterdam, Madrid, Munich, Milan, Paris, Stockholm, Zurich, or London. Would you like to help the largest Private Equity (PE) firms and their portfolio companies leverage new technologies to improve their operations? Would you like to use your IT leadership experience to build relationships with technical leaders, C-level executives, and influencers at all levels across the PE segment? As a Private Equity Solutions Architect, you will work directly with Private Equity firms, their portfolio companies, and consulting partners to help them adopt new technologies and build new solutions to make the most of the Cloud. You will be at the crossroads of business and technology, engaging with organisations at all stages of cloud adoption. You will provide thought leadership in terms of looking beyond the technology and considering the value that technology creates for our customers. You will practice your creativity by linking technology to tangible solutions...

Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations? Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services...

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect! The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist & Partner (ASP) org, which works backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. A critical dimension of this...

The Security Assurance Services (SAS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers. The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Governance, Risk, and Compliance leader who can address the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures? The AWS Security Assurance Service team is seeking a talented Senior...

This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features. Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical...

This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features. Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. The Prime Video Finance...