102 customer service jobs found in London

Amazon Business is one of Amazon’s fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Customer Service Business, we make their experience delightful. We identify and drive business centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun. The Customer Service Business team is responsible for supporting individual professionals, businesses and institutions that buy products in individual or bulk quantities to run their business smoothly. As a Senior Program Manager on our team, you will coordinate Amazon Business projects, working closely with global and regional leaders ensuring successful implementation. In this role, you will deliver program updates to senior management in written and...

Want to change the way people stream entertainment? We are seeking an experienced senior program manager to lead our efforts in building new and innovative experiences in how customers engage with their digital subscriptions, delivering a best-in-class entertainment hub experience in the Prime Video app. Prime Video is a fast-paced growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating is at the heart of everything we do. We are seeking an analytical, resourceful, customer-focused Senior Program Manager, with strong written and verbal communication skills, to support the growth of Prime Video within the Subscriptions Product remit. This role is the operational backbone of Prime Video subscriptions offers, plans, and lifecycle management - and will be accountable for translating strategy into action to drive business performance and delightful customer outcomes. You will lead critical strategic...

Job Description: Job Purpose The primary objective of this position is to provide support to the Clearing Systems Analysis team based in our London office. The candidate will work closely with the Risk BA lead, business users and the technology team to help deliver the program of technology changes at one of the largest futures and options clearing houses in the world. Serving as the key liaison between Risk business/product teams and software development, you will formulate business requirements and provide system specifications, including functional specifications, use cases, and logical flow modeling. Fast paced, enthusiastic, self-motivated & ambitious, you will have the ability to work on your own initiative, manage your own workload and meet project targets - and a track record to back this up.   Responsibilities Be the primary facilitator responsible for defining and documenting software requirements for large-scale development projects within the ICE Clearing...

Job Description: Job Purpose ICE Clear Europe’s Clearing Risk Department (“CRD”) is looking for a Risk Senior Manager to focus on developing, managing and delivering the Risk IT strategy for the organisation. The successful candidate will join the 1st Line Risk team in ICE Clear Europe and work closely with local business facing technology teams as well as the central Technology and Quants teams based in Atlanta to deliver tailored risk solutions to the risk team. The wider team you are joining is responsible for risk managing a wide range of futures and option products across multiple asset classes, in one of the largest clearinghouses in the world.  Fast paced, enthusiastic, self-motivated & ambitious, you will have the ability to work on your own initiative, manage your own workload and meet project targets - and a track record to back this up.   Responsibilities Help define the IT Strategy for the CRD business, build consensus with technology partners, and manage...

As a Data Solutions Lead Senior Manager you will oversee a diverse team of Data Collection owners across four sites in Europe. Your teams will be responsible for end to end execution of high impact data collections that drive improvement of General Intelligence models. You'll drive business value by ensuring your team is working efficiently and in an agile manager, tabling new approaches for our business to improve its speed and quality. You will have the technical acumen to step in and take control of high priority or challenging collections, delighting our customers and deliver meaningful change at global scope. What You'll Do: Manage and monitor your teams performance, creating a culture of ownership and agility in ambiguous situations Bring structure to fast paced and challenging work Own global program improvement initiatives for the Data Collection Excellence Organization Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery...

The AWS Security Assurance Services team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers. The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Governance, Risk, and Compliance professional who can address the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures? The AWS Security Assurance Service team, within AWS Support, is seeking a...

The AWS Security Assurance Services team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers. The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Governance, Risk, and Compliance professional who can address the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures? The AWS Security Assurance Service team, within AWS Support, is seeking a...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. The...

Hundreds of millions of customers open Prime Video every week. They trust us to help them find something great to watch. Increasingly, they expect us to help them discover title offers, channel and bundle subscriptions that match their interests. Today, we break that trust in small but compounding ways. A customer declines an offer and sees it again minutes later. A new subscriber gets upsells before finding a show they love. A loyal viewer showing signs of leaving receives a generic message that ignores everything they have ever watched. We are hiring a Principal PMT to own Commerce Personalization for Prime Video. You will build the intelligence that makes every commerce interaction feel like it comes from a service that actually knows you. This is a build-and-scale role. You will define what "right offer, right moment, right customer" means at Prime Video scale. You will ship systems that remember what customers have told us, respect their journey stage, and earn the right...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies — all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business — available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Prime Video...

This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features. Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies — all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business — available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Prime Video...

Drive the future of analytics and data intelligence by designing architectures that turn raw data into actionable insights at scale. As a Senior Analytics Solutions Architect, you'll partner with customers to architect end-to-end analytics platforms from data lakes and lakehouses to real-time streaming pipelines, business intelligence, and advanced analytics leveraging the breadth of AWS's analytics portfolio including Amazon Redshift, Athena, EMR, Glue, Kinesis, QuickSight, and OpenSearch. You'll serve as a trusted technical advisor to enterprise customers navigating complex analytics modernisation challenges whether migrating from legacy on-premises data warehouses, building unified data platforms, implementing streaming analytics, or operationalising ML-ready data foundations. You'll translate ambiguous business requirements into scalable, cost-effective analytics architectures that accelerate time-to-insight. You will join a team of specialist Solutions Architects who live...

Are you ready to build the future of secure artificial intelligence — not just design it, but actually construct it? The AWS AWS GenAI Innovation and Delivery Center stands at the forefront of the AI revolution, where we're not just advising on technology — we're in the trenches, writing code, architecting systems, and co-building alongside the world's most innovative organizations. As businesses race to adopt transformative GenAI capabilities, security isn't just a checkbox — it's the foundation that makes innovation possible. In this role, you won't just advise on that foundation — you'll build it, hands-on, alongside the engineers and partners who are making GenAI real for customers. We're seeking a Senior GenAI Security Consultant to embed directly with our Forward Deployed Engineering (FDE) teams, serving as the hands-on security builder who ensures every line of code, every architecture decision, and every customer delivery meets AWS's security bar. This isn't a strategy...

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition. Are you passionate about driving customer success? Interested in learning about technologies that drive Amazon's massive e-commerce business? Do you thrive in a dynamic, fast-paced environment? Do you love explaining new...

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Do you like helping customers implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts? Are you passionate about cloud computing with a special focus on virtualized desktops, applications, and...

Would you like to shape the future of cloud computing by identifying and working with the most promising early-stage startups and venture capital firms in UK and Ireland? Do you have the technical depth, business acumen, and investment insight to help establish AWS as the foundation for the next generation of technology companies? Trusted by more startups around the world, AWS makes the power of cloud computing accessible to all. We give founders everywhere access to the same technology that powers the world's largest companies. With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the AWS Startups team helps founders prove that their world-changing ideas are possible, at any stage of growth, and any level of funding. This is why more startups, and over 80% of unicorns, choose to launch on AWS. As a Senior Startup Investor Manager within AWS, you will work with venture capital firms and angel investors to accelerate portfolio company...

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect! The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist & Partner (ASP) org, which works backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. A critical dimension of this...

As a Senior Database Migration Architect, you will work with customers and partners, guiding them through planning, preparing and delivery of complex transformation and migration projects based on varying customer needs. You will build and maintain strong stakeholder relationship with C-level executives to shape their cloud migration and transformation roadmap. On a daily basis, you will work together with customers to assess their organizational readiness to perform the cloud adoption. You will guide them to define goals, objectives and business outcomes. Together with the stakeholders, you will create and align a cloud vision to achieve those results. You identify solutions that help a customer, partner, or an internal team overcome technical as well as organizational challenges. You will collaborate with Subject Matter Experts to support pre-sales activities. Do you have experience delivering IT solutions in agile environment - plan, organize, and manage all phases of a...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion....