2 jobs found in Swinton

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 - £45,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers,...

Senior SOC Analyst - Lead & Deliver Hybrid (Manchester or Shoreham) Up to £50k + Benefits Ready to lead a SOC team while staying hands-on with the technical work you actually enjoy? Focus Group needs a Senior SOC Analyst who can do both—run daily SOC operations, mentor analysts, and still get stuck into complex threat investigations. This isn't a desk job where you lose touch with the technical side. You'll be leading by example. You'll oversee our SOC's day-to-day operations, manage Tier 1-2 analysts, and act as the primary escalation point for investigations that need serious technical depth. Think advanced threat hunting, detection tuning, and coordinating response activities across diverse customer environments—while building the capability of your team and shaping how we deliver managed security services. What you'll be doing: Leading daily SOC operations—triage workflows, escalation management, SLA adherence, and customer communication. You'll conduct...