Focus Group
Remote
Out of Hours 2nd Line Technical Support Specialist Location: Remote, UK Salary: £30,000 - £32,000 + Shift Allowance Shift Pattern: 4 on, 4 off | 7pm - 7am | Includes weekends and bank holidays Are you a skilled problem-solver with a passion for technology and customer service? Join Focus Group's Out of Hours team and help keep our customers connected and supported when they need us most. What You'll Do Provide 1st and 2nd line support across IT, telecoms and connectivity services. Troubleshoot and resolve technical issues via phone, email, chat and customer portal. Manage incidents, service requests and escalations efficiently. Work closely with internal teams and third-party suppliers to deliver rapid resolutions. Monitor alerts and ensure customer issues are handled proactively and professionally. What You'll Bring Experience in a technical support or service desk role. Strong knowledge of IT systems, networking and troubleshooting....