Focus Group
Remote
We're Hiring: Out of Hours Technical Support Specialist (2nd Line) Salary: £30,000 - £32,000 per annum (depending on experience) plus shift allowance Location: Remote (UK-based) Job Level: Senior Associate Shift Pattern This role operates on a rotating 4-on, 4-off schedule , working 12-hour night shifts from 7:00pm to 7:00am . The rota includes weekends and bank holidays. About the Role Are you someone who enjoys diagnosing technical issues, finding effective solutions, and providing outstanding support when customers need it most? We're looking for a dedicated and technically minded Out of Hours Technical Support Specialist to join our overnight support team. In this role, you'll play a vital part in maintaining service continuity, resolving technical challenges, and ensuring customers receive a seamless support experience outside standard business hours. What You'll Be Doing Act as a key point of contact for customers via...