Focus Group
Remote
We’re Hiring: Technical Support Advisor Out of Hours Salary: £30,000 plus shift allowance Location: UK Remote Focus: Customer-first & technology driven Shift Pattern: This role involves working 12 hour shifts on a rotating schedule of 4 days on, 4 days off. Typical shift hours are from 7:00pm to 7:00am. Shifts will include weekends and public holidays. Do you thrive on solving technical puzzles and keeping customers satisfied, even in the middle of the night? If you’re a natural problem-solver with a passion for tech, this is your chance to join Focus Group as a Technical Support Advisor in our Out of Hours team. Key Responsibilities: Be the friendly first point of contact for customers (calls, emails, chat, portal). Provide 1st and 2nd line support across telecoms, IT, and data services. Troubleshoot, resolve, and escalate issues, while keeping customers updated every step of the way. Work with colleagues and third parties to fix...