3 jobs found in Remote

Out of Hours 2nd Line Technical Support Specialist Location: Remote, UK Salary: £30,000 - £32,000 + Shift Allowance Shift Pattern: 4 on, 4 off | 7pm - 7am | Includes weekends and bank holidays Are you a skilled problem-solver with a passion for technology and customer service? Join Focus Group's Out of Hours team and help keep our customers connected and supported when they need us most. What You'll Do Provide 1st and 2nd line support across IT, telecoms and connectivity services. Troubleshoot and resolve technical issues via phone, email, chat and customer portal. Manage incidents, service requests and escalations efficiently. Work closely with internal teams and third-party suppliers to deliver rapid resolutions. Monitor alerts and ensure customer issues are handled proactively and professionally. What You'll Bring Experience in a technical support or service desk role. Strong knowledge of IT systems, networking and troubleshooting....

We're Hiring: Out of Hours Technical Support Specialist (2nd Line) Salary: £30,000 - £32,000 per annum (depending on experience) plus shift allowance Location: Remote (UK-based) Job Level: Senior Associate Shift Pattern This role operates on a rotating 4-on, 4-off schedule , working 12-hour night shifts from 7:00pm to 7:00am . The rota includes weekends and bank holidays. About the Role Are you someone who enjoys diagnosing technical issues, finding effective solutions, and providing outstanding support when customers need it most? We're looking for a dedicated and technically minded Out of Hours Technical Support Specialist to join our overnight support team. In this role, you'll play a vital part in maintaining service continuity, resolving technical challenges, and ensuring customers receive a seamless support experience outside standard business hours. What You'll Be Doing Act as a key point of contact for customers via...

Senior Network Engineer- Contract outside IR35 Expected 3-month contract  Competitive day rate  Remote with occasional travel required across the UK  (Internal Job Level: Specialist / Team Lead)    Established in 2003, Focus Group is one of the UK's fastest-growing independent providers of essential business technology, delivering digital workplace solutions to more than 30,000 customers nationwide.  From our ambitious beginnings, we have grown to over 1,400 employees across 24 UK offices and recently achieved unicorn status following a $1bn valuation.    The Role   We are seeking an experienced Senior Network Engineer to lead the technical delivery of customer projects and act as the technical lead for network faults, escalations and major incidents.  Working closely with Project Managers, Account Managers and fellow engineers, you will take ownership of technical quality, solution delivery and documentation, whilst providing expert support across enterprise...